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Compare Lighthouse Desktop vs Inbenta Knowledge Management

What is better Lighthouse Desktop or Inbenta Knowledge Management? If you wish to have a convenient way to learn which Knowledge Management Software product is better, our proprietary algorythm gives Lighthouse Desktop a score of 7.7 and Inbenta Knowledge Management a score of 9.2 for general quality and performance. In addition, Lighthouse Desktop is rated at 96%, while Inbenta Knowledge Management is rated N/A% for their user satisfaction level.

You can also assess their product details, such as modules, tools, options, plans, pricing, and many more. See if the application lets you to customize a few of its workflows to make sure the software matches your own business workflows.

As of now, the most significant solutions in our Knowledge Management Software category are: ServiceNow Knowledge Management, Remedy Knowledge Management, Inkling Knowledge.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.7

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • GetAnswer
  • Customization
  • Feedback
  • Template wizard
  • Scenario
  • Collaboration
  • Omni-channel integration
  • Comparison

Pricing Info

Lighthouse Desktop doesn’t publish its enterprise pricing details. Contact the vendor for a custom pricing quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

DHL, Orange, Globe Telecom

Integrations

Lighthouse Desktop integrates with the following applications:

  • LivePerson
  • Facebook Messenger
  • Alexa

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust cloud-based knowledge base software for contact centers, head offices, and branches of business operating in the banking, hospitality & travel, retail, automotive, logistics, insurance, healthcare, government, and telecom industries.

Company Email

sales@kmslh.com

Contact No.

Company's Address

KMS Lighthouse
Seattle, WA
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automatic Classification
  • Semantic Clustering
  • Discovery Tools
  • Knowledge Center Search
  • Data Versioning
  • Workflows & Structure Management
  • Reporting
  • Integration

Pricing Info

Inbenta Knowledge Management lets you consolidate all business information in a single platform where you can control it so you can swiftly answer your customers’ queries. If you are interested in the software, you can request enterprise pricing by phone, email, web form, or chat.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Groupon, Skyscanner, Allegion

Integrations

Inbenta Knowledge Management enables you to connect the system with your help center application and other third-party solutions using JavaScript and API.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An AI-powered knowledge management application that enables self-service.

Company Email

Contact No.

Company's Address

Inbenta Technologies Inc.
1065 East Hillsdale Blvd
Foster City, CA 94404
USA

Zoho Desk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Pricing Info

Zoho Desk offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

You can easily start Zoho Suport free trial here.

Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable

All Professional features plus:

  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CoffeeRocket, WesTel International, Hibner

Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

In the event you continue having doubts about which product will be best for your company it might be a good idea to investigate each service’s social metrics. These metrics are usually a way to see how popular a given solution is and how wide is its online presence.For example, if you analyze Lighthouse Desktop LinkedIn account you’ll learn that they are followed by 365 users. In case of Inbenta Knowledge Management the amount of followers on their LinkedIn page is 3419.

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