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Compare Lifesize vs QueueMetrics-Live

What is better Lifesize or QueueMetrics-Live? To ensure that you acquire the most effective and productive Communications Software for your business, you need to compare products available on the market. For example, here it is possible to match Lifesize’s overall score of 9.0 against QueueMetrics-Live’s score of 8.0. You can also review their general user satisfaction: Lifesize (97%) vs. QueueMetrics-Live (N/A%).

What’s more, you can evaluate their good and bad points feature by feature, including their contract conditions and prices. By comparing products you are improving your chances to select the right software for your budget. Of course you should know your unique needs to realize which solution meets those needs.

We know that not all people have the time to examine dozens of different products, so we came up with a list of suggestions that you may find useful. Our top selections for the Video Conferencing Software category are: Lifesize, Skype, Zoom.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $12.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 4K UHD Video Conferencing
  • Global Audio Conferencing
  • Web-Based Admin Console
  • Built-In Directory
  • Connect via Desktop, Mobile, and Browser-Based App
  • Interoperable to Play with Other Systems
  • Easy Administration Designed with IT Mind
  • Global Reliability with Secure Encryption
  • Record and Share Video Calls
  • Wireless Screen Sharing with Apple AirPlay Integration
  • Software, Hardware, Equipment, and Device for Every Type of Meeting Space

Pricing Info

Lifesize offers SMB and enterprise pricing plans for organizations and meeting rooms of all sizes. These are bundled packages that you can avail yourself through an annual contract. You are given the option to choose which features you want to include in your plan as well as equip your virtual meeting rooms with smart conference room systems by selecting from a range of conference room cameras, phones, and accessories. Here are the details:

 

• Lifesize Enterprise starts at $12.95 /user/month

• Lifesize Plus starts at $14.95 /user/month

• Lifesize Standard starts at $16.95 /user/month

 

 

With every plan, you get the collaboration features you use everyday, at no additional cost:

 

• Unlimited video conferences

• Downloadable desktop and mobile apps

• Secure encryption set by default

• Unlimited meeting duration

• Free, browser-based web app

• Two-way and group chat with popular chat integrations

• Centralized, name-based directory

• Online reporting and account management

• Email and calendar scheduling

Equip your meeting rooms with smart conference room systems

  • Lifesize offers a range of conference room cameras, phones and accessories designed to fit any meeting space. With a Device Software Subscription, you connect your meeting room to your Lifesize account and experience:
    • Hardware support with advanced replacement
    • Centralized device management
    • System and status reporting
    • Real-time alerts and health monitoring
    • Customization of the Lifesize Phone HD
    • Automatic system software updates
    • Presence-enabled directory
    • Automatic directory synchronization
    • NAT/Firewall traversal
    • Calendar integration
    • Click-to-call dialing
    • Guest calling

If you need a smaller or custom bundle, or prefer an annual plan, please contact the vendor.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Standford University, eBay, Netflix

Integrations

Lifesize integrates and interoperates with the following applications, video systems, and infrastructures:

  • Skype for Business
  • Microsoft Lync, Lync Online
  • IBM Cloud
  • IBM Sametime
  • Avaya
  • Cisco
  • Polycom
  • Radvision
  • HipChat
  • Slack
  • Outlook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A suite of highly-interoperable video conferencing and virtual meeting room solutions that enhance communication, collaboration, and productivity.

Company Email

pr@lifesize.com

Contact No.

Company's Address

Lifesize, Inc.
1601 S. MoPac Expy Suite 100
Austin, Texas 78746
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $8.08

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Over 200 metrics for calls, traffic, sessions.
  • Embedded Softphones based on JsSIP.
  • Configurable Wallboard
  • Support up to 100 agents, unlimited queues and campaigns.
  • Compatibility with any Asterisk version and configuration.
  • Compatibility with Elastix and FreePBX.
  • Localization in multiple languages (21 at the moment).
  • Agent Panel
  • Single and multiple reporting for queues/campaigns.
  • Weekly activity breakdown in days or hours.
  • Business targets measurement against SLAs.
  • Staff performance analysis on Automatic Call Distribution / non-ACD activities.
  • Customizable Question and Answer forms for live call grading.
  • Complete performance reports by agent and by queue.
  • Exportable reporting data to MS Excel, CVS, XML, PDF.
  • Detailed real-time activity reporting with definable alarms.
  • Multiple Customizable Real-time Wallboard mode.
  • Agent screens via VNC screen-sharing server.
  • Restricted Visitor mode for external inspection.
  • Add/remove agents function directly from Administrator screen.
  • Create automation using Json API

Pricing Info

QueueMetrics-Live offers a flexible enterprise pricing option. Contact them for more details.

QueueMetrics-Live – $8.08/agent/month

  • Minimum number of agents and duration are implemented.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Aramex International

Integrations

QueueMetrics-Live integrates with the following business systems and applications:

  • Asterisk PBX
  • Wombat Dialer
  • CRMs

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

QueueMetrics-Live is live monitoring and reporting software for Asterisk-based contact centers, tracking all key performance indicators, statistics, conversion rates, targets, and agent performance/activities.

Company Email

support@queuemetrics-live.com

Contact No.

Company's Address

Loway
Via Laveggio 3
6855 Stabio
Switzerland

Almost as essential as features and user support level are pricing options made available by Lifesize and QueueMetrics-Live. Even though pricing should not be a deciding element it’s without a doubt a key thing to think about. You should try to find a flexible pricing package that can be matched with your team size and easily scaled up if your team grows. You should be certain you don’t choose pricing plans that have advanced tools that you won’t use and always try to get in touch with the vendor directly because big companies can frequently benefit from more affordable prices. You should also try out a free trial or demo of every solution to spend at least some time using it. It’s a useful experience that doesn’t need you to spend any money and offers a solid overview of what it feels like to work with Lifesize and QueueMetrics-Live.

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