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Compare Lifesize vs 8×8 Call Center

What is better Lifesize or 8x8 Call Center? When you need an efficient Communications Software product for your enterprise you should make time to examine a wide range of alternatives. It doesn’t have to be challenging, and can be as simple as matching their features in a table like the one below. You will also get a quick idea how each product performs. For example, on this page you can check Lifesize’s overall score of 9.0 and compare it against 8x8 Call Center’s score of 8.5; or Lifesize’s user satisfaction level at N/A% versus 8x8 Call Center’s 78% satisfaction score.

The contrast can help you find out the strengths and weaknesses of each service, and decide which one matches your requirements better. Beyond the rich features, the solution that is easy to understand and use is always the better choice.

Right now, the most popular services in our Video Conferencing Software category are: Zoom, Lifesize, Skype.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $12.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 4K UHD Video Conferencing
  • Global Audio Conferencing
  • Web-Based Admin Console
  • Built-In Directory
  • Connect via Desktop, Mobile, and Browser-Based App
  • Interoperable to Play with Other Systems
  • Easy Administration Designed with IT Mind
  • Global Reliability with Secure Encryption
  • Record and Share Video Calls
  • Wireless Screen Sharing with Apple AirPlay Integration
  • Software, Hardware, Equipment, and Device for Every Type of Meeting Space

Pricing Info

Lifesize offers SMB and enterprise pricing plans for organizations and meeting rooms of all sizes. These are bundled packages that you can avail yourself through an annual contract. You are given the option to choose which features you want to include in your plan as well as equip your virtual meeting rooms with smart conference room systems by selecting from a range of conference room cameras, phones, and accessories. Here are the details:

 

• Lifesize Enterprise starts at $12.95 /user/month

• Lifesize Plus starts at $14.95 /user/month

• Lifesize Standard starts at $16.95 /user/month

 

 

With every plan, you get the collaboration features you use everyday, at no additional cost:

 

• Unlimited video conferences

• Downloadable desktop and mobile apps

• Secure encryption set by default

• Unlimited meeting duration

• Free, browser-based web app

• Two-way and group chat with popular chat integrations

• Centralized, name-based directory

• Online reporting and account management

• Email and calendar scheduling

Equip your meeting rooms with smart conference room systems

  • Lifesize offers a range of conference room cameras, phones and accessories designed to fit any meeting space. With a Device Software Subscription, you connect your meeting room to your Lifesize account and experience:
    • Hardware support with advanced replacement
    • Centralized device management
    • System and status reporting
    • Real-time alerts and health monitoring
    • Customization of the Lifesize Phone HD
    • Automatic system software updates
    • Presence-enabled directory
    • Automatic directory synchronization
    • NAT/Firewall traversal
    • Calendar integration
    • Click-to-call dialing
    • Guest calling

If you need a smaller or custom bundle, or prefer an annual plan, please contact the vendor.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Standford University, eBay, Netflix

Integrations

Lifesize integrates and interoperates with the following applications, video systems, and infrastructures:

  • Skype for Business
  • Microsoft Lync, Lync Online
  • IBM Cloud
  • IBM Sametime
  • Avaya
  • Cisco
  • Polycom
  • Radvision
  • HipChat
  • Slack
  • Outlook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A suite of highly-interoperable video conferencing and virtual meeting room solutions that enhance communication, collaboration, and productivity.

Company Email

pr@lifesize.com

Contact No.

Company's Address

Lifesize, Inc.
1601 S. MoPac Expy Suite 100
Austin, Texas 78746
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 78%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

PHONE SYSTEM

  • Auto Attendant
  • Extension Dialing
  • Hosted PBX
  • Music on Hold
  • Ring Groups
  • Directory Assistance
  • Number Porting

COLLABORATION FEATURES

  • Instant Messaging
  • Presence
  • Conference Bridge
  • Call Recording
  • Online Meetings
  • Contacts Integration

MOBILITY

  • Virtual Office Mobile for iPhone
  • Virtual Office Mobile for Android
  • Softphone

EASY ONLINE MANAGEMENT

  • Online Administration
  • Virtual Office Online
  • Virtual Office Desktop

BUSINESS FEATURES

  • Unlimited Calling
  • 3-Way Calling
  • Business SMS
  • Call Forwarding
  • Conference Bridge
  • Caller ID
  • Caller ID Blocking
  • Call Waiting
  • Call Transfers
  • Call Park
  • Direct Phone Number
  • Do Not Disturb
  • Group Intercom Paging
  • Internet Fax
  • Voicemail
  • Voicemail to Email

CONTACT CENTER

  • Skills-based Routing
  • IVR
  • Audio Production Store
  • Virtual Queue
  • Direct Agent Routing

SUPERVISOR / AGENT TOOLS

  • Agent Supervisor Tools
  • CTI
  • FAQ Knowledgebase

MULTI-CHANNEL

  • Multi-Channel
  • Proactive Chat
  • Web Callback
  • Social Media Customer Service
  • Desktop Sharing

REPORTING AND MONITORING

  • Call Recording
  • Historical Reporting
  • Real-Time Monitoring

CRM INTEGRATIONS

  • NetSuite Integration
  • Salesforce Integration
  • Zendesk Integration
  • 8×8 CRM
  • Hosted Microsoft Dynamics Integration
  • Zoho Integration

DISASTER RECOVERY

  • Contact Center Continuity

WORKFORCE OPTIMIZATION

  • Quality Management
  • Workforce Management

Pricing Info

Pricing available by quote. Contact 8×8 directly to request a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

McDonald's, Shutterstock, AllState, iCruise.com

Integrations

8X8 Call Center supports integrations with the following business systems and applications:

  • Salesforce
  • NetSuite
  • Zendesk
  • Zoho
  • Microsoft Dynamics
  • SugarCRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

8x8 Call Center is a communications platform based on the cloud. It has been the solution of choice for more than 40,000 business organizations.

Company Email

Contact No.

Company's Address

8x8, INC.
2125 O’Nel Dr.
San Jose, CA. 95131

You don’t want just a broad range of functionalities and flexible pricing from a credible Communications Software. Almost as crucial as core features is a quality customer support. You want to guarantee that when you have any questions about Lifesize or 8x8 Call Center, or you face some problems, or maybe you’ll need to ask for a certain update or feature beneficial to your company you can rely on a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are offered. What is more, it’s a significant advantage if you are able to profit from individual training or at least an FAQ you can use.

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