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Compare LepideAuditor Suite vs Freshservice

What is better LepideAuditor Suite or Freshservice? If you’re having a difficult time deciding on the best Project Management Software product for your company, try to do a comparison of the available software and determine which one offers more positive aspects. In particular, here you can review LepideAuditor Suite (overall score: 8.8; user rating: 100%) vs.

Freshservice (overall score: 9.4; user rating: 97%) for their overall performance. You can also see which one provides more functions that you need or which has better pricing plans for your current budget constraints. Using a clear table to match their features will significantly boost the chances of finding the right product for your company. Pay attention to other factors of the software for example intuitiveness, adaptability, scalability, and pricing terms.

We know that not all people have enough time to try out a wide range of various services, so we created a list of recommendations that you may find useful. Our top selections for the Project Management Software category are: monday.com, Smartsheet, Wrike.

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SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $499

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Intelligent Change Auditing

  • Quickly see who, what, where and when changes are made
  • Audits systems even where audit logs aren’t available
  • Consolidate all audit logs to one central place

Powerful Auditing Radars

  • Radar tabs for all systems audited
  • Instantly see an enterprise view of who’s making changes and what’s being changed
  • Customizable views
  • Live change updates

Unparalleled Turnkey Reporting

  • Real-time and historical reporting of changes
  • Multiple report formats including graph and calendar views
  • Detailed change data provided in every report
  • Powerful filtering to isolate suspect changes
  • Schedule reports with filters to meet specific security or compliance needs

Granular Reporting

  • Alert on changes based on turnkey and custom reports
  • Apply filters based on specific users or specific objects
  • Receive alerts from the convenience of your mailbox and LepideAuditor App on your device

Web Console

  • Reports can be accessed by AD users through a browser
  • Freedom to select what reports a specific user can view
  • Web Server is powered with all features of “Audit Reports Tab”

Real-Time Alerting

  • No need to create new alerts – use existing reports as the basis for alerts
  • Powerful filtering ensures you are only alerted to the actions you deem important
  • Alerts are sent directly to your Inbox and LepideAuditor App installed on your device

LepideAuditor App

  • Real-time updates on your smartphone or tablet
  • Use QR-code to configure the application
  • Option to use custom server installed on your machine to receive updates

Centralized Audit Archiving

  • Archives are configured per system being audited
  • Long-term retention on a separate SQL Server database
  • Convenient Monthly or Weekly Automated Scheduling
  • Manually perform archives as needed

Intuitive Health Monitoring

  • Agentless Health Monitoring of Active Directory, Exchange, and SQL Server
  • Includes monitoring of servers, services and performance benchmarks
  • Predefined dashboards
  • Over 999+ customizable alerts

Pricing Info

Pricing for LepideAuditor is done on a quote basis. There is a 15-day free trial available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Coca Cola, Intel, Xerox, Cisco

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A centralized platform from which you can audit different entities: Active Directory, Exchange Server, Group Policy Objects, SQL Server, and SharePoint.

Company Email

Company's Address

11310 Eloise Street,
Cerritos, CA 90703, USA

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

Almost as important as useful features and client support level are pricing plans provided by LepideAuditor Suite and Freshservice. While pricing should not be the only element it’s without a doubt an important thing to consider. You should count on a flexible pricing plan that can be adjusted to your business size and effortlessly scaled up when your business grows. Be sure that you don’t choose plans that have complex tools that you won’t find a use for and always try to contact with the vendor directly as big companies can usually count on special pricing. You should also give a chance to a free trial or demo of each software to spend at least some time using it. It’s a helpful experience that doesn’t ask you to spend any money and provides you with a reliable overview of what it’s like to work with LepideAuditor Suite and Freshservice.

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