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Compare LeadsRain vs SilverWare

What is better LeadsRain or SilverWare? Buying the best Sales Software for your firm is essential to growing your company’s productivity. In our platform, you can easily review different solutions to see which one is the proper software for your requirements. Here you can match LeadsRain vs. SilverWare and check their overall scores (8.0 vs. 7.8, respectively) and user satisfaction rating (97% vs. N/A%, respectively).

Additionally, you can look at the specifics of costs, terms and conditions, plans, functions, tools, and more, and find out which software offers more advantages for your business. As a rule of thumb, select the software which helps you to scale the features and pricing to match your sales growth or lack of it.

Those of you who don't have much time or would like to get a Customer Support Software suggestion from our experts might want to investigate these top choices for this year: Zendesk, Freshdesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

8.0

User Satisfaction

97%

Pricing:

Starting from $100

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Predictive Dialing
  • Ringless Voicemail
  • Voice Broadcasting
  • Rich Text Messaging
  • Automation
  • Security
  • Support

Pricing Info

LeadsRain offers four enterprise pricing packages that depend on features and functionalities. The pricing per main feature is as follows:

Cloud-Based Predictive Dialer – $200

  • 2¢/minute
  • 10,000 minutes
  • Recommended for 1-5 agents
  • Pay-per-use model
  • Instant use
  • Billing starts once call is answered
  • Toll-free number offered at $40/number/month
  • E-mail service can be an add on at $10/month

Ringless Voicemail – $100

  • 5¢/minute
  • 2,000 voicemails
  • Charges applied only on successful voicemail drops
  • Charges for Hawaii and Alaska will be 10¢/minute

Voice Broadcasting – $200

  • 2¢/minute
  • 10,000 minutes
  • Pricing starts once call is answered
  • Charges applied on a per-minute basis

Rich Text Messaging – $250

  • 2.5¢ base rate
  • 10,000 messages
  • Rich media
  • Comes with caller ID at $1/caller ID/month
  • Each caller ID can send 200 SMS/day

Integrations

LeadsRain integrates with more than 5,000 third-party apps and some are the following:

  • SalesForce
  • PipeDrive
  • Zoho
  • Zapier

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Cablevision, Yandex, The Republican Party

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Comprehensive CRM software for foolproof SMS and voice marketing campaigns.

Company Email

support@leadsrain.com

Contact No.

Company's Address

LeadsRain
20C Trolley Square,
Wilmington, DE 19806
USA

NOAWARDS
YET

SmartScore™

7.8

User Satisfaction

N/A

Pricing:

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Restaurant customers can view your menu, and place takeout/delivery orders from anywhere
  • Items print to the kitchen printer(s) in real-time. Orders populate on the POS in real-time
  • Fully integrated with your website
  • Itemized Bar Tab Screen allows staff to easily manage a customer’s tab
  • Reorder button can increase productivity
  • Quickly transfer tab-to-tab and tab-to-tables with the click of a button
  • Place orders directly at the table
  • Items print to the kitchen or bar printers appropriately
  • Print the customer’s check directly from the device
  • Order through a Graphical Floor Plan on tablets
  • Customers can place orders right from their seat
  • Items print to the kitchen or bar printers appropriately.
  • Display detailed pictures and descriptions of items on your menu
  • Orders populate on the POS in real time

Pricing Info

SilverWare POS offer three pricing options:

Standard Plan – $49/license/month

  • Help Desk (24/7/365)
  • Software Updates
  • Unlimited Users & Menu Items
  • Real Time Cloud Dashboards, Alerts & Analytics

Premium Plan – $69/license/month

  • All Standard features
  • Real Time Cloud Reporting
  • Real Time Cloud Backup
  • Real Time System Failover
  • E-Menu Browser
  • CRM – Gift Card & Loyalty

Enterprise Plan – $89/license/month

  • All Premium features
  • Cloud Enterprise & Menu Management

Integrations

No information available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Ocean House, Fring's, Buca

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SilverWare POS is an award-winning developer of end-to-end Point of Sale technology for the hospitality industry.

Company Email

info@silverwarepos.com

Contact No.

Company's Address

450 E. 22nd Street, Suite 176,
Lombard, Illinois 60148
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

9.3

User Satisfaction

99%

Pricing:

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Inbound and outbound calling
  • Unlimited concurrent calls
  • Local and toll-free numbers
  • Voicemail
  • Customized greetings
  • Monitoring and reporting
  • Inbound SMS and MMS
  • Outbound SMS and notifications
  • Routing and queueing calls
  • Call control
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi-locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise – Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not include the cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise – $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multi-brand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise – $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise – $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Zendesk Comparisons

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You shouldn’t expect just a broad range of features and flexible pricing packages from a popular Sales Software. Almost as important as key features is a top-notch customer support. You want to make sure that if you have any questions about LeadsRain or SilverWare, or you struggle with some problems, or maybe you’ll want to request a specific update or functionality beneficial to your business you can rely on a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are provided. It’s also a big plus if you can enjoy individual training or at the very least an FAQ you can use.

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