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Compare LeadSquared vs. Zendesk

There is a wide range of CRM Software products out there right now. The best way to find out which app fits your needs best is to examine them side by side. For example, here you can review LeadSquared and Zendesk for their overall score (8.5 vs. 9.7, respectively) or their user satisfaction rating (100% vs. 98%, respectively). You can also check their individual modules and pricing conditions along with other valuable data below. When matching products be sure to check their similar features and mark their differences to obtain a clearer picture of both deals. What is more remember to evaluate non-core features like security, backup, ease-of-use, and customer service. Our team put a lot of effort to prepare reviews of all popular Marketing Automation Software services that you can find on the market, but among all the ones we reviewed these three deserved our special attention: SendinBlue Email, Marketo, HubSpot Marketing.
Software

LeadSquared

VS

Zendesk

VS

LeadSquared screenshot Zendesk screenshot
Pricing Details

Score

Our Score

8.5 ?

Our Score

9.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

98% ?

Price

Price

$25

$5

Pricing Model

Pricing Model

Monthly payment Free | Monthly payment | Annual Subscription
Complete Review

Complete Review

Overview

Overview

LeadSquared is a popular marketing automation and lead management software for B2B and B2C businesses.
Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
Easy Links
Contact Phone

Contact Phone

+1.732.375.1161 +1-888-670-4887
OS Supported

OS Supported

Windows
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Vendor's Address

Vendor's Address

555, US Highway One South,
Suite 170, Iselin,
NJ 08830
989 Market Street Suite 300
San Francisco, CA 94103
USA
Pricing Details

Pricing Details

Learn more about LeadSquared pricing Learn more about Zendesk pricing
Email Address

Email Address

sales@leadsquared.com support@zendesk.com
Features

Features

LeadSquared FEATURES

  • Lead Capture Automation
  • Responsive Landing Pages
  • Website Widgets
  • Seamless Lead Capture
  • Marketing Automation
  • Drip Marketing
  • Segmentation
  • Personalization
  • Marketing and Sales Analytics
  • Lead Engagement Index
  • Marketing Insights
  • Sales Insights

Zendesk FEATURES

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM
Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Integrations

Integrations

LeadSquared offers integrations with the following business systems and applications:

  • Gmail
  • Microsoft Outlook
  • GoToWebinar
  • Zopim
  • Live Chat
  • Olark live chat
  • CallRail
  • Ameyo
  • Facebook Lead Ads connector
  • Super Receptionist
  • Custom Dashlets Builder
  • Exotel & Twitter card connector
  • Zonetel
  • CallRail
  • RingCentral
  • SuperReceptionist
  • GoToWebinar
  • JustDial
  • Shopify
  • Magento
  • Bigcommerce
  • Salesforce
  • Microsoft Dynamics CRM
  • Contact Form
  • Unbounce
  • Instapage

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM
Pricing Plans

Pricing Plans

LeadSquared offers two products with different pricing packages. Users may check out their features with its 15-day free trial. Once the trial is over, users may choose among the following plans:

Marketing Automation

Basic – $200/month billed annually

  • 5,000 contacts
  • Developer API
  • Drip Marketing
  • Email Campaigns
  • Landing Pages
  • Lead Scoring
  • Website Tracking
  • Email Support

Standard – $600/month billed annually

  • All Basic features, plus:
  • 25,000 contacts
  • Multiple Domains
  • Rules & Notifications
  • Salesforce Integration ($)
  • Webhooks
  • Phone Support

Enterprise – $1,800/month billed annually

  • All Standard features, plus:
  • 100,000 contacts
  • Custom Web Events
  • Contact Center Integration
  • Dedicated Account Manager
  • Developer Support

Sales + Mobile CRM

Lite – $25/user/month billed annually

  • 10,000 contacts
  • Developer API
  • Email Integration
  • Lead Tracking
  • Lead Qualification
  • Lead Scoring
  • Mobile CRM
  • Sales Tracking
  • Trackable Sales Email
  • User Roles
  • Email Support

Pro – $50/user/month billed annually

  • All Lite features, plus:
  • 100,000 contacts
  • Custom Tabs
  • Custom Actions
  • Email Campaigns
  • Lead Distribution
  • Sales Automation
  • User Groups
  • Webhooks
  • Phone Support

Super – $100/user/month billed annually

  • All Pro features, plus:
  • Unlimited contacts
  • Dedicated Account Manager
  • Permission Templates
  • Visual Workflow Builder

For businesses with more than 100 users, requesting a quote is required for custom pricing.

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content
Popular Customers

Popular Customers

Randstad, Flipkart.com, Sapience Vodafone, GILT, Shopify, Groupon, Gov. UK
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Almost as crucial as functionalities and user support level are pricing packages offered by LeadSquared and Zendesk. Although price should not be the sole factor it’s without a doubt a key thing to consider. You should look for a flexible pricing plan that can be matched with your business size and painlessly scaled up when your company grows. Be sure that you don’t pick plans that include additional tools that you won’t find useful and always make an effort to get in touch with the vendor directly as enterprises can often count on more affordable prices. You should also try out a free trial or demo of every software to spend at least some time using it. It’s a helpful experience that doesn’t require you to invest any money and provides you with a solid overview of what it’s like to work with LeadSquared and Zendesk.