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Compare LANDESK Service Desk vs Helpdesk Pilot

What is better LANDESK Service Desk or Helpdesk Pilot? If you wish for an effective Help Desk Software product for your organization you must take time to examine different options. It doesn’t have to be challenging, and can be as quick as matching their traits in a table like the one below. You will also get a brief idea how each product operates. For example, on this page you can find LANDESK Service Desk’s overall score of 8.0 and compare it against Helpdesk Pilot’s score of 7.2; or LANDESK Service Desk’s user satisfaction level at 94% versus Helpdesk Pilot’s 99% satisfaction score.

The assessment can help you see the pros and cons of each service, and choose which one suits you requirements better. Beyond the main features, the application which is simple and intuitive is always the better product.

In case you you need to quickly find the best Help Desk Software according to our experts we advise you try out the following products: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 94%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile ITSM
  • IT Self Service
  • Role-driven interface
  • ITSM Reporting and Dashboards
  • IT Integration and Automation
  • Social ITSM
  • Beyond Core ITSM
  • ITIL Processes
  • ITSM Software as a Service (SaaS)

Pricing Info

Pricing is available by quote only. Contact LANDESK directly to request a price quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

LANDESK Service Desk offers integration with the following business systems and applications:

  • Novell ZENworks Configuration Management
  • Microsoft SQL
  • Microsoft Excel
  • Microsoft Active Directory
  • Oracle
  • Microsoft SCCM
  • Microsoft Exchange Calendars
  • Microsoft Exchange Server
  • Microsoft Office Outlook
  • IBM Lotus Notes
  • Novell GroupWise
  • SolarWinds Orion
  • Nagios

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

It helps to optimize services, offer end users exceptional experiences, and support business agility to meet the needs of every digital enterprise.

Company Email

contact@landesk.com

Contact No.

Company's Address

698 West 10000 South Suite 500
South Jordan, Utah 84095
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $895

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ultra clean and intuitive user interface
  • Designed for simplicity
  • Engineered for performance
  • Designed to adapt to your company’s requirements
  • Manage requests sent via email
  • Customize priority
  • End-user web interface
  • Extend the functionality of the help desk
  • Template-based notifications
  • Staff and category signature
  • Tags and due dates
  • Dashboard for starters
  • Private notes for collaboration
  • Smart rules
  • Conversational view
  • Single response, multiple actions
  • Reply to tickets via email
  • Visually informative
  • Quality of service
  • Utilize data within reports

Pricing Info

Annual subscription fee for Helpdesk Pilot:

Lite Edition – $895

  • 5 categories
  • Maximum staff: 20

Pro Edition – $1195

  • 10 categories
  • LDAP integration
  • Maximum staff: 30

Enterprise Edition – $1495

  • Unlimited categories
  • LDAP integration
  • SLA management
  • Re-branding rights
  • Maximum staff: no limit

Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Verizon, Capgemini, Swarco

Integrations

The tool integrates with a lot of platforms, including:

  • Google Apps
  • MS Exchange Support

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Great for Customer Support and IT Help Desk Management.

Company Email

support@helpdeskpilot.com

Contact No.

Company's Address

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

The services examined on this page are only a small sample of our entire Help Desk Software category and you should keep in mind that there may be more reliable solutions available. If you would like to guarantee you make the optimal decision for your team we strongly suggest that you analyze more software first. You may also want to check out our top 10 Help Desk Software ranking to find out which apps are in the current year the highest-ranking ones and dominate the market.

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