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Compare KronoDesk vs xSellco Helpdesk

What is better KronoDesk or xSellco Helpdesk? Comparing KronoDesk and xSellco Helpdesk, you can easily see which Help Desk Software product is the better alternative. This guarantees that your company can get the most productive and efficient software. You can study the specifics, for example available tools, pricing, plans offered by each vendor, offer conditions, and many more

We also let you evaluate their general scores to know which one seems to be more beneficial for your firm. KronoDesk has 6.5 points for overall quality and 100% rating for user satisfaction; while xSellco Helpdesk has 8.8 points for overall quality and 100% for user satisfaction. Likewise, you can also assess which software company is more reliable by sending an email inquiry to both vendors and see which one replies faster.

Right now, the top products in our Help Desk Software category are: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 6.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $19.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • User-friendly web-based help desk ticket submission
  • Automated email notifications when tickets updated
  • Ticket tracking and history
  • Self support channels for end users who want to fix issues on their own
  • Customizable fields, status, priorities and workflows
  • Integrated dashboard for easy monitoring and management
  • Email and RSS subscription to threads, forums, and online communities
  • Knowledgebase with entries searchable via category and keyword
  • Integrated Screenshot capture tool

Pricing Info

Here is the KronoDesk cost information:

KronoDesk offers 8 pricing plans, details are described below.

Free. This 30-day, 3-agent trial version lets you feel and experience the benefits of KronoDesk.

Single. 1 agent, unlimited customers, unlimited tickets. Available at $19.99 / month

3-User. 3 agents, unlimited customers, unlimited tickets Available at $69.99 /month

5-User. 5 agents, unlimited customers, unlimited tickets Available at $99.99/ month

10-User .10 agents, unlimited customers, unlimited tickets. Available at $159.99 / month

20-User. 20 agents, unlimited customers, unlimited tickets. Available at $199.99 / month

50-User. 50 agents, unlimited customers, unlimited tickets. Available at $399.99/ month

100-User.100 agents, unlimited customers, unlimited tickets. Available at $599.99 / month

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Norkom Technologies, Deutsche Bank, Dolby, EA Sports

Integrations

  • Spira Team
  • Email integration
  • MS Office 2010/2013 (Prerequisite: Microsoft VSTO 10.0 – x86 | x64)

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.

Company Email

sales@inflectra.com

Contact No.

Company's Address

8121 Georgia Ave, Suite 504, Silver Spring, MD 20910-4957, United States of America

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Integration to all the biggest marketplaces
  • Integration to all leading shopping carts and ecommerce web platforms
  • Integration of Facebook and Twitter profiles to your team inbox
  • Contact Us widget for live chat
  • Centralized dashboard for all customers
  • Full order details
  • Tracking shipping status
  • Customizable message templates
  • Smart tags
  • Auto responder
  • Automated language translation
  • Listings
  • Mobile app
  • Ticket queries
  • Internal notes
  • External messages
  • Unlimited number of users
  • Folders
  • Labels
  • Rules
  • Inbox filters
  • Prioritized inbox
  • Collision detection
  • User permissions
  • Security
  • Ticket heatmap
  • Ticket volume reports
  • Response time reports
  • Team performance reports

Pricing Info

xSellco Helpdesk offers four payment plans as well as a free 14-day trial.

Starter Plan – $88/month or $79/month (billed annually)

  • 500 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Small Plan – $254/month or $229/month (billed annually)

  • 2000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited dynamic tags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Medium Plan – $443/month or $399/month (billed annually)

  • 4000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Large Plan – $777/month or $699/month (billed annually)

  • 8000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Shark, Suzuki, Lighting Supply Group, MicksGarage

Integrations

xSellco Helpdesk allows you to seamlessly manage your customer support across the following channels, in one place:

  • Amazon
  • eBay
  • Shopify
  • WooCommerce
  • BigCommerce
  • Magento
  • Prestashop
  • Bonanza
  • Sears
  • Tesco
  • Allegro
  • Facebook
  • Twitter
  • Fnac
  • Mirakl
  • Walmart
  • Newegg
  • Priceminister
  • CDiscount
  • Linnworks
  • Channeladvisor
  • Brightpearl
  • Skubana
  • Veeqo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A popular help desk system for ecommerce businesses from various scales, which they can use to manage contact and solve tickets via several online channels.

Company Email

support@xsellco.com

Contact No.

Company's Address

280 Madison Avenue, #912 - 9th Floor
New York, NY 10016
USA

In the event you are still having doubts about which service will perform best in your case it may be a sound idea to take a look at each service’s social metrics. Such metrics are usually an indicator of how popular each service is and how big is its online presence. For instance KronoDesk Twitter profile has currently 147 followers. At the same time xSellco Helpdesk Twitter is followed by 1234 users.

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