JitBit HelpDesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- User-friendly web-based help desk ticket submission
- Automated email notifications when tickets updated
- Ticket tracking and history
- Self support channels for end users who want to fix issues on their own
- Customizable fields, status, priorities and workflows
- Integrated dashboard for easy monitoring and management
- Email and RSS subscription to threads, forums, and online communities
- Knowledgebase with entries searchable via category and keyword
- Integrated Screenshot capture tool
Pricing Info
Pricing Info
Here is the KronoDesk cost information:
KronoDesk offers 8 pricing plans, details are described below.
Free. This 30-day, 3-agent trial version lets you feel and experience the benefits of KronoDesk.
Single. 1 agent, unlimited customers, unlimited tickets. Available at $19.99 / month
3-User. 3 agents, unlimited customers, unlimited tickets Available at $69.99 /month
5-User. 5 agents, unlimited customers, unlimited tickets Available at $99.99/ month
10-User .10 agents, unlimited customers, unlimited tickets. Available at $159.99 / month
20-User. 20 agents, unlimited customers, unlimited tickets. Available at $199.99 / month
50-User. 50 agents, unlimited customers, unlimited tickets. Available at $399.99/ month
100-User.100 agents, unlimited customers, unlimited tickets. Available at $599.99 / month
Integrations
Integrations
- Spira Team
- Email integration
- MS Office 2010/2013 (Prerequisite: Microsoft VSTO 10.0 – x86 | x64)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Norkom Technologies, Deutsche Bank, Dolby, EA Sports
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.
Company Email
Contact No.
Company's Address
8121 Georgia Ave, Suite 504, Silver Spring, MD 20910-4957, United States of America
KronoDesk Comparisons
Popular KronoDesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Mobile Help Desk
- Two-Way Email Integration
- POP3/IMAP/SMTP
- Ticketing Management
- Secure Web-Based Interface
- Customer Support Request Tagging
- File Attachment Support
- Asset Management
- Canned Responses
- Knowledge Base
- Help Desk Automation
- Team Mailbox
- Reporting Options
- SSL Encryption
- Real-Time Updates
- Multilingual Support
Pricing Info
JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades. On-Premise HelpDesk Ticketing System Pricing:Small – $1699
- Supports Up to 10 Agents
- Free Upgrades Within 1 Year
- Perpetual License
Company – $3499
- Supports Up to 20 Agents
- Free Upgrades Within 1 Year
- Perpetual License
- Native iOS and Android Applications
- API, SAML
Enterprise – $4999
- Supports an Unlimited Number of Agents
- Free Upgrades Within 1 Year
- Perpetual License
- Native iOS and Android Applications
- API, SAML
- Source Codes
- GIT-Access to Latest Code Updates
- Expedited Support
SaaS Help Desk PricingFreelancer – $29/month (billed monthly) or $24.92/month (billed annually)
- Supports 1 Agent
- 500MB Storage Space
- Upgrade/Downgrade Anytime
Startup – $69/month (billed monthly) or $59.25/month (billed annually)
- Supports Up to 4 Agents
- 1GB Storage Space
- Native iOS and Android Applications
- Upgrade/Downgrade Anytime
Company – $129/month (billed monthly) or $108.25/month (billed annually)
- Supports Up to 7 Agents
- 5GB Storage Space
- Native iOS and Android Applications
- Personal Domain
- Downloadable Backups
- Upgrade/Downgrade Anytime
Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)
- Supports Up to 9 Agents ($29/extra agent)
- Unlimited Storage Space
- Native iOS and Android Applications
- Personal Domain
- Downloadable Backups
- CDN
- Option to Hide JitBit Branding
- Expedited Support
- HIPAA Compliance
- BAA
- Upgrade/Downgrade Anytime
Integrations
JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:
- JIRA
- Outlook
- Exchange
- Dropbox
- Slack
- Github
- Hipchat
- Bitbucket
- Zapier
- Google Drive
- Azure Active Dirctory
- Trello
- Harvest
- Asana
- Wordpress
- Visual Studio Online
- Azure DevOps/TFS/Visual Studio Online
- Highrise
- GitLab
- Basecamp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, HP, and ESPN
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A robust help desk application designed to help users track support tickets and emails in the most efficient way possible. The platform uses machine learning technology to streamline support request monitoring and automate repetitive back-office tasks. A simple, clutter-free interface ensures easier navigation and improved productivity for customer support agents.
Company Email
Contact No.
Company's Address
Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom
JitBit HelpDesk Comparisons
Popular JitBit HelpDesk Alternatives
If you are still having doubts about which product will be best in your case it might be a sound idea to check out each service’s social metrics. Such metrics are frequently an indicator of how popular each service is and how big is its online presence. For example, in case of Facebook KronoDesk has 140 likes on their official profile while JitBit HelpDesk profile is liked by 702 users.
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