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Compare Kommunicate vs Jira Service Desk

What is better Kommunicate or Jira Service Desk? Finding the most effective Customer Support Software product is all about comparing numerous solutions and identifying the top program for your specific needs. Our unique process provides you with an instant look at the general rating of Kommunicate and Jira Service Desk. For total quality and performance, Kommunicate scored 8.7, while Jira Service Desk scored 9.0. On the other hand, for user satisfaction, Kommunicate earned 96%, while Jira Service Desk earned 96%.

Below it's also possible to verify their characteristics, terms, plans, etc. to find out which software will be more suitable for your situation. An important aspect to evaluate is whether the app lets you to enable/disable permissions on different types of users to limit the exposure of any sensitive company data.

We are aware that not all companies have enough time to try out dozens of various solutions, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.

NOAWARDS
YET

SmartScore™

8.7

User Satisfaction

96%

Pricing:

Starting from $20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Live Chat Widget
  • Bot Integration
  • Bot to Human Handoff
  • Contact Management
  • Conversation Routing
  • Chat Widget Customization
  • Lead Collection
  • Team Roles
  • Weekly Reports
  • Downloadable Reports

Pricing Info

Kommunicate offers a free plan and three enterprise pricing plans for its customer service suite. Give the details a look, and choose the best plan for your business.

Free Plan – $0/month

  • Up to 2 team members
  • Single Website and Mobile App
  • Live Chat
  • Web SDKs
  • Welcome messages
  • Away messages
  • Quick Replies
  • Fallback Emails
  • Push Notifications
  • Unlimited Chat Users
  • 30 Days Chat History
  • Basic Team Roles
  • Kommunicate Branding
  • Basic Reporting
  • Basic Support
  • Agent Apps

Growth Plan – $20/month

  • Includes all features in Free Plan
  • 2 Teammates ($10/additional teammate)
  • Bot Integration
  • 1000 users who interact with bot/month
  • Customizations
  • Single Website and Mobile App
  • Bot to human handoff
  • Agent-wise reporting
  • Conversation routing
  • Tags
  • Unlimited Chat History
  • Third-party Integrations
  • Mobile SDKs
  • Webhook
  • Support Email Integration
  • Standard SLA
  • Standard support

Pro Plan – $40/month

  • Includes all features in Growth Plan
  • 2 Teammates ($20/additional teammate)
  • Advanced Reporting
  • 10,000 users who interact with bot/month
  • Chat Transcripts
  • Single website and mobile app
  • Remove branding
  • CSAT
  • Advance team roles
  • Premium SLA
  • Premium support

Enterprise Plan – Custom Pricing

  • Includes all features in Pro Plan
  • Custom Reporting
  • Downloadable Reports
  • Unlimited users who interact with bot/month
  • Multilingual Welcome Messages
  • Multiple Websites and Apps
  • Conversation Auto-resolving
  • Custom Domain Mapping
  • Data in your region
  • Whitelabel
  • Premium Support
  • Custom SLA
  • Dedicated Account Manager

For help center, below is the pricing details:

Free – $0

  • Up to 2 team members or Licenses
  • Search Engine Optimization Friendly
  • Google Analytics Reporting
  • Unlimited Frequently Asked Questions
  • Unlimited Visitors
  • Instant and Reliable Search

Pro Plan – $20

  • Includes all features in the Free Plan
  • No Kommunicate branding
  • Up to 5 Team Members/Licenses
  • In-messenger Frequently Asked Questions
  • Article Categories
  • Custom Themes
  • Team Roles
  • Analytics(Beta)
  • Help Center Article Rating(Beta)

Integrations

Kommunicate integrates with various third-party application and systems including the following:

  • Zapier
  • ZenDesk
  • AgileCRM
  • Wordpress
  • Squarepress
  • Shopify
  • Wix
  • Clearbit
  • Dialogflow
  • Microsoft Bot Framework
  • Amazon Lex
  • IB Watson

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Kommunicate is a messaging first (Human + bot hybrid) customer support software with powerful automation, made for millennials.

Company Email

hello@kommunicate.io

Company's Address

Kommunicate
Stanford Financial Square, 2600 El Camino Real, Suite 415, Palo Alto, CA 94306
USA

NOAWARDS
YET

SmartScore™

9.0

User Satisfaction

96%

Pricing:

Starting from $20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer portal
  • JIRA software integration
  • Automation
  • ITIL-ready templates
  • Real-time updates, information, and collaboration
  • Performance metrics
  • Confluence integration
  • Self-service
  • Knowledge base
  • Repetitive task automation
  • API
  • SLAs (Service Level Agreements)
  • Metrics report
  • Atlassian Marketplace compatibility
  • CSAT reporting
  • Machine learning

Pricing Info

Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.

Cloud – Free

  • Up to 3 agents
  • Unlimited customers
  • Service request management
  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Configurable workflows
  • Self-service portal
  • Knowledgebase
  • Queues
  • Email and embeddable widget
  • SLA management
  • Reporting & analytics
  • Automation
  • Multi-language support
  • Apps and integration
  • 2GB file storage
  • Community Support

Cloud – Standard ($20/agent/month)

  • Up to 5,000 agents
  • Unlimited customers
  • Service request management
  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Configurable workflows
  • Self-service portal
  • Knowledgebase
  • Queues
  • Email and embeddable widget
  • SLA management
  • Reporting & analytics
  • Automation
  • Multi-language support
  • Apps and integration
  • Audit logs
  • 250GB Storage
  • Local Business Hours Support

Cloud – Premium ($40/agent/month)

  • Up to 5,000 agents
  • Unlimited customers
  • Service request management
  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Configurable workflows
  • Self-service portal
  • Knowledgebase
  • Queues
  • Email and embeddable widget
  • SLA management
  • Reporting & analytics
  • Automation
  • Multi-language support
  • Apps and integration
  • Audit logs
  • 9% uptime SLA
  • Unlimited Storage
  • 24/7 Premium Support

Self-managed – Server (one-time payment starting at $10 for 3 agents)

  • Complete control of your environment
  • A single server deployment
  • Perpetual license + free year of maintenance

Self-managed – Data Center (starting at $13,200/year for 50 agents)

  • Complete control of your environment
  • Active-active clustering for high availability
  • Annual term license + maintenance
  • Atlassian-supported disaster recovery

Integrations

Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:

  • Jira Software
  • Slack
  • HipChat
  • Google
  • Confluence
  • Trello
  • Tasktop Sync
  • HappyFox
  • JEMH
  • ERPM
  • Zendesk
  • Insight
  • Freshservice
  • Bomgar
  • Kelverion
  • Zephyr
  • Salesforce
  • Gliffy
  • GitHub
  • Balsamiq
  • Azuqua
  • Amity

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

The Daily Telegraph, Twitter, NASA

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.

Company Email

sales@atlassian.com

Contact No.

Company's Address

Atlassian Corporation PLC
Level 6, 341 George Street
Sydney, NSW, 2000
Australia

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

9.8

User Satisfaction

98%

Pricing:

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Both Kommunicate and Jira Service Desk were evaluated by a panel of reliable SaaS experts who prepared a full examination of all important aspects of every service. Their ultimate rating was prepared by means of unique SmartScore algorithm that gives an individual partial score to every factor such as: main functionalities, client support, mobile support, security, user satisfaction as well as reviews in other media. We know useful features are not the only thing important to a company so we make sure we pay attention to all aspects of a software prior to calculating its final score.

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