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Compare Knowledgebase Manager Pro vs ComAround Knowledge

What is better Knowledgebase Manager Pro or ComAround Knowledge? There is a wide range of Knowledge Management Software products out there right now. The ideal way to find out which service fits your needs best is to compare them side by side. As an example, here you can compare Knowledgebase Manager Pro and ComAround Knowledge for their overall score (8.1 vs. 8.9, respectively) or their user satisfaction rating (100% vs. 100%, respectively).

You can also check their functions and pricing stipulations along with other useful details below. When matching products make sure you check their corresponding capabilities and mark their disparities to have a clearer picture of both deals. What is more bear in mind to evaluate other issues including security, backup, ease-of-use, and customer service.

We know that not all businesses have enough time to examine a large number of different products, so we came up with a list of suggestions that you may find useful. Our top selections for the Knowledge Management Software category are: Inkling Knowledge, ServiceNow Knowledge Management, Remedy Knowledge Management.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Style Templates & Custom Styles
  • User Groups & Permissions Controls
  • LDAP Integration & Authentication
  • MySQL Support
  • MSSQL & Microsoft SQL Support
  • Single Sign On
  • Article Versioning
  • Article Versions Comparison
  • WYSIWYG HTML Editor
  • Drag-and-Drop Function
  • Categories
  • Custom Fields
  • Article Attachments
  • Featured Entries & Favorite Articles
  • Draft Articles
  • Autosave
  • Bulk Editing
  • Scheduled Publishing
  • Document Import & Export
  • RSS Content Syndication
  • Search Engine Optimization
  • Front-End & Back-End Search
  • Search in Attachments
  • Email Subscriptions
  • Feedback
  • API
  • Statistics
  • System Backups

Pricing Info

Knowledgebase Manager Pro is a full-featured software from Stuffix that lets you robustly manage your help articles. There are two types of enterprise pricing: on-premise and hosted. The starting price points and the packages’ inclusions are listed below to help you choose the one that is most suitable for your organization.

On-Premise – starts at $196.00/one-time payment

  • Perpetual Use
  • 6 Months Maintenance
  • Public Knowledge Base
  • Access Restrictions

Hosted – starts at $50.00/month or $500.00/year

  • Software-as-a-Service
  • Backups
  • Security
  • Public Knowledge Base
  • Access Restrictions

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Lockheed Martin, University of Pennsylvania, WWF

Integrations

KnowledgeBase Manager Pro can help you synchronize your user directory from the following:

  • Microsoft Active Directory
  • Novell eDirectory
  • Posix
  • Samba

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A next-generation knowledge management software that lets you organize your enterprise wiki.

Company Email

info@web-site-scripts.com

Contact No.

Company's Address

Stuffix Inc.
37 Mashynostroitelnaya St.
Kiev 03067
Ukraine

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Knowledge Article Editor
  • Knowledge Article Library
  • Video Recorder
  • Intelligent Search
  • Machine Translation
  • Self Service Portal
  • AI and Machine Learning
  • Gamification
  • Reporting and Analytics
  • Mobile App
  • Windows 10 App
  • Integration Connectors

Pricing Info

Contact ComAround for information about their basic and enterprise pricing information. You can also sign up for a free trial to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Walt Disney Studios, UT Dallas, LifeWay

Integrations

ComAround Knowledge integrates with the following business systems and applications:

  • Microsoft
  • Cherwell
  • ManageEngine
  • ServiceNow
  • Pure Service
  • BMC
  • Marval
  • Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An independent knowledge hub that synchronizes and navigates your organizations shattered digital information, to meet your long-term need for relevant and accurate knowledge.

Company Email

info@comaround.com

Contact No.

Company's Address

ComAround Inc.
San Francisco, CA
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

It may not always be enough to simply compare Knowledgebase Manager Pro and ComAround Knowledge against each other. Even though specific functionalities, cost and user comments are all important and should be taken into account when making a final decision, you should also check out the recognition and awards merited by each product. Very often a less popular software may turn out to be a good choice that was a winner of many industry awards such as our Supreme Software Award which proves that despite lesser market popularity it’s a worthy rival to the software that dominate the market.

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