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Compare Knowledge360 vs PHPKB

What is better Knowledge360 or PHPKB? The best Knowledge Management Software is a solution that can deal with your company’s specific demands. You can determine which alternative is best suited for your enterprise if you examine different products before you decide which one is the best.

As an example, Knowledge360 and PHPKB are scored at 8.0 and 8.5, respectively, for general quality and performance. Similarly, Knowledge360 and PHPKB have a user satisfaction rating of 100% and 100%, respectively, which indicates the general response they get from customers. Even better, talk to a regular client of the software and solicit their comments regarding the software in question.

We know that not all people have enough time to examine a large number of different products, so we prepared a list of recommendations that you may find useful. Our top selections for the Knowledge Management Software category are: Remedy Knowledge Management, ServiceNow Knowledge Management, Inkling Knowledge.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $475

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Company and sandbox dashboards
  • Core data aggregation
  • Report and analytics
  • Field intelligence
  • Real-time intelligence
  • Document library
  • Automatic tagging
  • Dynamic Dashboard
  • User permission level
  • User customizability
  • Advanced search
  • News alert
  • Inquiries
  • Benchmarking

Pricing Info

Knowledge360 offers a detailed enterprise pricing structure with plans:

Growth @ $475/month/power user

  • Company dashboards
  • Sandbox dashboards
  • Core data integration
  • Projects
  • Newsletters
  • Analytics

Professional @ $750/month/power user

  • Everything in growth
  • External data

Elite @ $1099/month/power user

  • Everything in Elite
  • Premium data
  • 50 research analysts hours/year

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Integration information not available

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An end-to-end, cloud-based competitive intelligence software designed to streamline the gathering and management of information for organizations in Life science, Energy, Govcon, Manufacturing and technology industries.

Company Email

Contact No.

Company's Address

Cipher Solutions,
185 Admiral Cochrane Dr., Suite 210
Annapolis, MD 21401
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $285

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Content Publishing
  • Publication & Expiry Dates
  • Content Versioning
  • Custom Fields
  • Advanced & Live Search
  • Multiple User Types
  • User Groups
  • Statistics
  • User Feedback
  • Data Import & Export
  • LDAP Integration
  • Single Sign On
  • Backups

Pricing Info

PHPKB offers two enterprise pricing versions. The exact amount of your license would depend whether it is owned or hosted, your preferred edition, the number of administrative users, and your chosen support and maintenance subscription period. The removal of the branding label also requires an additional fee.

Standard Edition – starts at $285.00/one-time payment

  • 12 Months Technical Support
  • Unlimited End Users
  • MySQL Support
  • General Features
  • Basic Article Management
  • Unlimited Custom Text Fields
  • Feedback Options
  • Reports & Statistics
  • Search Engine Optimization
  • Backups

Enterprise Edition – starts at $515.00/one-time payment

  • All Standard Edition Features
  • Microsoft SQL Server Support
  • LDAP Integration & Authentication
  • Article Change Log
  • Article Versions Comparison
  • Article Locking
  • Article Autosaving
  • Unlimited Drop-Down Menu Fields
  • Unlimited Checkboxes

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Royal Caribbean International, Harvard University Faculty of Arts and Sciences, Government of Bermuda Department of Immigration

Integrations

PHPKB supports connections with the following:

  • MySQL
  • Microsoft SQL Server
  • Microsoft Active Directory
  • Novell eDirectory
  • Open LDAP
  • Posix Account
  • Samba
  • Other LDAP Servers

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A full-featured and modern knowledge management software that can deploy as an owned or hosted application.

Company Email

Contact No.

Company's Address

Chadha Software Technologies Pvt. Ltd.
232, Green Model Town
Jalandhar City, Punjab 144003
India

Zoho Desk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Pricing Info

Zoho Desk offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

You can easily start Zoho Suport free trial here.

Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable

All Professional features plus:

  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CoffeeRocket, WesTel International, Hibner

Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

Almost as important as features and client support level are pricing options made available by Knowledge360 and PHPKB. Although price should not be a deciding aspect it’s surely a significant thing to think about. You should count on a flexible pricing package that can be adjusted to your company size and painlessly scaled up if your company grows. Make sure you don’t pick plans that have advanced tools that you won’t use and always make an effort to contact with the vendor directly because big companies can frequently benefit from special pricing. You should also give a chance to a free trial or demo of every product to spend at least some time using it. It’s a helpful experience that doesn’t need you to pay any money and gives you a solid overview of what it feels like to work with Knowledge360 and PHPKB.

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