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Compare Knowledge360 vs IntelligenceBank

What is better Knowledge360 or IntelligenceBank? If you’re having a tough time choosing the right Knowledge Management Software product for your company, try to compare and contrast the available software and discover which tool offers more benefits. In particular, here you can examine Knowledge360 (overall score: 8.0; user rating: 100%) vs. IntelligenceBank (overall score: 7.9; user rating: 100%) for their overall performance.

You can also see which one provides more tools that you need or which has more flexible pricing plans for your current situation. Working with a clear table to compare their features will significantly increase the odds of getting the appropriate product for your company. Take a closer look at other areas of the software like ease-of-use, flexibility, scalability, and pricing options.

Currently, the top products in our Knowledge Management Software category are: Inkling Knowledge, ServiceNow Knowledge Management, Remedy Knowledge Management.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $475

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Company and sandbox dashboards
  • Core data aggregation
  • Report and analytics
  • Field intelligence
  • Real-time intelligence
  • Document library
  • Automatic tagging
  • Dynamic Dashboard
  • User permission level
  • User customizability
  • Advanced search
  • News alert
  • Inquiries
  • Benchmarking

Pricing Info

Knowledge360 offers a detailed enterprise pricing structure with plans:

Growth @ $475/month/power user

  • Company dashboards
  • Sandbox dashboards
  • Core data integration
  • Projects
  • Newsletters
  • Analytics

Professional @ $750/month/power user

  • Everything in growth
  • External data

Elite @ $1099/month/power user

  • Everything in Elite
  • Premium data
  • 50 research analysts hours/year

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Integration information not available

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An end-to-end, cloud-based competitive intelligence software designed to streamline the gathering and management of information for organizations in Life science, Energy, Govcon, Manufacturing and technology industries.

Company Email

Contact No.

Company's Address

Cipher Solutions,
185 Admiral Cochrane Dr., Suite 210
Annapolis, MD 21401
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Digital Asset Management
  • Advanced search
  • Global filters
  • Metadata
  • Custom branding
  • Workflows and approvals
  • Adobe InDesign CC connector
  • Auto keyword-tagging
  • Digital assets sharing and embedding
  • Customizable dashboards
  • Creative collaboration
  • Analytics
  • Calendar and planner
  • Board portals
  • Advanced search
  • Global filters
  • Announcements
  • People directory
  • Board meeting calendar and planner
  • Board pack management
  • iPad app for offline access
  • Email alerts and links
  • Director survey
  • Approvals and voting
  • Access control
  • Penetration testing
  • Governance, Risk and Compliance
  • Risk and compliance registers
  • Online document management
  • Predefined and customizable registers
  • Self-registration
  • Knowledge management
  • Customizable databases
  • Internal news
  • Project calendar and planner
  • Public portals

Pricing Info

IntelligenceBank offers multiple enterprise pricing options to meet the needs of different users. Give the details a look, and select the best plan for your company:

  • DAM: $9/user/month (annual plan, minimum 10 users)
  • DAM for larger businesses: $19/user/month (annual plan, minimum 10 users)
  • Board Portals: $75/user/month (annual plan, minimum 5 users)
  • Board Portals for larger businesses: $95/user/month (annual plan, minimum 5 users)
  • GRC: $29/user/month (annual plan, 10 minimum 10 users)
  • Knowledge Management: $15/user/month (annual plan, minimum 10 users)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

KFC, Hertz, Australian Government

Integrations

IntelligenceBank integrates with the following business systems and applications:

  • Magento
  • WordPress
  • Drupal
  • Salesforce Pardot
  • HubSpot
  • Sitecore
  • Leonardo
  • MailChimp
  • Dropbox
  • Google Drive
  • HIGHTAIL
  • ZOHO
  • NETSUITE
  • JIRA
  • Slack
  • Asana
  • Upwork
  • Wetransfer
  • Workday
  • Trello
  • Adobe Experience Manager
  • Influence Health
  • Joomla
  • Facebook
  • Linkedin
  • Twitter
  • Active campaign
  • INTERCOM
  • AWeber
  • Hootsuite
  • Delivra
  • Microsoft Office
  • Adobe Acrobat, Photoshop, ld and Ai
  • Xero
  • Microsoft Dynamics 365
  • QuickBooks Online
  • ORACLE
  • Workfront
  • Microsoft Project
  • Mavenlink
  • Sitecore connector
  • Adobe CC connector
  • Teamwork.com
  • Freedcamp

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Easy-to-use and powerful Digital Asset Management system designed to enhance operational processes and control over digital content.

Company Email

Contact No.

Company's Address

65 Southbank Boulevard, Ground Floor East
Southbank VIC 3006
Australia

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

In case you continue having second thoughts about which solution will perform best for your business it may be a good idea to investigate each service’s social metrics. Such metrics are quite often a sign of how popular a given product is and how wide is its online presence. For instance, in case of Facebook Knowledge360 has 158 likes on their official page while IntelligenceBank profile is liked by 179 users.

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