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Compare KnowledgeOwl vs. Techinline FixMe.IT

With a wide range of functionalities, pricing, conditions, and more to compare, choosing the right Customer Support Software for your organization is hard. Nevertheless by using our system, it is simple to match the functions of KnowledgeOwl and Techinline FixMe.IT including their general SmartScore, respectively as: 8.0 and 7.4 for overall score and 97% and 100% for user satisfaction. You can also compare them feature by feature check out which software is a better fit for your enterprise. Don’t forget to get a demo first prior to subscribing to experience how the solution performs in real scenarios. Right now, the most significant services in our Customer Support Software category are: Salesforce Essentials, Zendesk, Freshdesk.
Software

KnowledgeOwl

VS

Techinline FixMe.IT

VS

KnowledgeOwl screenshot Techinline FixMe.IT screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

100% ?

Price

Price

$49

$30

Price Scheme

Price Scheme

Monthly payment | Quote-based Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Product Info

Product Info

KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
Techinline FixMe.IT is a tool that enables users to instantly view, diagnose, and resolve technical issues on a remote computer without pre-installing software.
Useful Links
Company's Address

Company's Address

2552 W 133rd Circle
Broomfield, CO 80020
USA
Techinline Limited, 5 Jupiter House, Calleva Park, Aldermaston Reading, Berkshire RG7 8NN, United Kingdom
Vendor Email

Vendor Email

support@knowledgeowl.com sales@techinline.com
Contact No.

Contact No.

+1 303-566-7131 1-617-381-4349
Pricing Page

Pricing Page

Learn more about KnowledgeOwl pricing Learn more about Techinline FixMe.IT pricing
Integrations

Integrations

KnowledgeOwl integrates with the following business systems and applications:

  • Single Sign On
  • Salesforce
  • Active Directory
  • Okta
  • Google Apps
  • Zendesk
  • Help Scout
  • Freshdesk
  • Kayako
  • Google Analytics
  • MixPanel
  • Hotjar
  • SnapEngage

Information not available.

Cost Details

Cost Details

KnowledgeOwl’s SMB and enterprise pricing is based on two things – the number of knowledge bases, and number of users involved. Here are the details:

Base Plan – $49/month

  • 1 Knowledge Base
  • 1 User
  • Unlimited Readers
  • All Features

Additional Knowledge Base – $30/month
Additional User – $20 user/month

  • Monthly Plan: $30
  • Annual Plan: $300

Features

  • Unlimited number of concurrent support sessions using a single seat
  • Up to 150 unattended computers per seat
  • Each seat can be used on a single computer at a given time
  • Automatically renews at the end of each purchased term
Popular Clients

Popular Clients

Floship, iMentor, Freedom Australia
Support Types

Support Types

Phone
Training
Phone Live Support
Ticket
List of Features

List of Features

KnowledgeOwl FEATURES

  • FAQ database
  • Customer self-service
  • Internal knowledge base
  • Centralized and search-enabled repository
  • Table of content
  • File upload
  • Customizable homepages
  • Content/Contextual help
  • WYSIWYG and source editors
  • Drag-and-drop reordering
  • Media embedding
  • Customizable permalinks
  • Prebuilt templates
  • Multiple authors
  • Shared authoring
  • User roles and permissions
  • Article versioning
  • Reusable snippets library
  • Behavioral analytics
  • Global traffic analytics
  • Reporting
  • Video help callouts
  • Integrations

Techinline FixMe.IT FEATURES

  • 2-way desktop sharing
  • Browser-based solution
  • File and clipboard transfer
  • Instant messaging chat
  • Multi-monitor support
  • Logoff/logon & switch user
  • Whiteboard tools
  • Restart in safe mode
  • Reboot & automatically reconnect
  • Perform administrative tasks
OS Supported

OS Supported

Windows
Linux
Mac
Web-based
Windows Mobile
Windows
Languages

Languages

English English
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you compare various Customer Support Software solutions you shouldn’t just look at their features list and offered pricing packages. Keep in mind the product should be meeting your requirements and team so the more flexible their offer the better. Explore what platforms are supported by KnowledgeOwl and Techinline FixMe.IT and ensure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and geographies are supported, because this could be a critical factor for many firms.