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Compare KnowledgeOwl vs JoomlaLMS

What is better KnowledgeOwl or JoomlaLMS? Different businesses demand different types of Learning Management System. To find out which service fits your needs, consider evaluating various options feature by feature including their conditions and pricing. Furthermore, you may get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system.

The results are: KnowledgeOwl (8.0) vs. JoomlaLMS (8.0) for total quality and usefulness; KnowledgeOwl (97%) vs. JoomlaLMS (100%) for user satisfaction rating. Examine their strong and weak points and find out which software is a better choice for your company. One simple but effective tip is to write the advantages and disadvantages of both services next to each other and find out which solution is better.

We are aware that not all businesses have enough time to try out dozens of various services, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • FAQ database
  • Customer self-service
  • Internal knowledge base
  • Centralized and search-enabled repository
  • Table of content
  • File upload
  • Customizable homepages
  • Content/Contextual help
  • WYSIWYG and source editors
  • Drag-and-drop reordering
  • Media embedding
  • Customizable permalinks
  • Prebuilt templates
  • Multiple authors
  • Shared authoring
  • User roles and permissions
  • Article versioning
  • Reusable snippets library
  • Behavioral analytics
  • Global traffic analytics
  • Reporting
  • Video help callouts
  • Integrations

Pricing Info

KnowledgeOwl’s SMB and enterprise pricing is based on two things – the number of knowledge bases, and number of users involved. Here are the details:

Base Plan – $49/month

  • 1 Knowledge Base
  • 1 User
  • Unlimited Readers
  • All Features

Additional Knowledge Base – $30/month
Additional User – $20 user/month

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Floship, iMentor, Freedom Australia

Integrations

KnowledgeOwl integrates with the following business systems and applications:

  • Single Sign On
  • Salesforce
  • Active Directory
  • Okta
  • Google Apps
  • Zendesk
  • Help Scout
  • Freshdesk
  • Kayako
  • Google Analytics
  • MixPanel
  • Hotjar
  • SnapEngage

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.

Company Email

support@knowledgeowl.com

Contact No.

Company's Address

2552 W 133rd Circle
Broomfield, CO 80020
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $299

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi-language interface
  • Compliance with SCORM standards
  • Guest access
  • Web 2.0 & Ajax technologies
  • Clear, easy to use learner interface
  • Course Categories
  • Free and paid courses
  • Courses export / import
  • Create Courses using Templates
  • Searchable Course Catalog
  • Waiting Lists
  • Courses tree view
  • Global Repository for the Documents
  • Publishing mechanism

Pricing Info

JoomlaLMS is available in two editions – Standard and Professional. A free trial version is also offered for businesses that are still undecided and want to check out the benefits of JoomlaLMS.

Standard – Licenses starts at $299

  • Mobile compatibility
  • An embedded course builder
  • GoToMeeting integration
  • Free support (helpdesk, chat and forum)
  • Free software updates
  • Customization Options

Professional – License starts at $799

  • All Standard features
  • Advanced reporting feature (global)
  • Documents: folders permission feature
  • LMS custom user roles and permissions
  • FrontEnd user management (incl. ‘Organizations’ feature)
  • Global Question Pool feature
  • Recurrent payments (PayPal Standard only)
  • JoomlaLMS installation by our team

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

St. Mary's College, Brownhills School, Body Mind Institute

Integrations

JoomlaLMS integrates with the following business systems and applications:

  • GoToMeeting
  • JomSocial
  • JReviews
  • JComments
  • Joomla Quiz Deluxe
  • HTML5
  • Flipping Book
  • PayPal
  • 2Checkout
  • Authorize.net
  • WorldPay

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Joomla is a complete solution for your eLearning website, business training program or commercialized platform to sell courses!

Company Email

support@joomlalms.com

Contact No.

Company's Address

Kazlova lane 7.
Minsk, Belarus 220037

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

It may not always be enough to just compare KnowledgeOwl and JoomlaLMS with one another. While useful functionalities, pricing plans and user experience are all crucial and should be included when making a final choice, you should also pay attention to the recognition and awards claimed by every app. In many cases a less dominant service may turn out to be a good choice that was distinguished with B2B awards such as our Exceptional Customer Support Award which proves that regardless of lesser market presence it’s a significant contender to the software that rule the market.

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