Compare VSLogger Unlimited vs. Kayako

You have such a wide range of Customer Support Software solutions in today’s state of that industry that picking the right product is often frustrating. On our comparison page, it is simple to review the tool, stipulations, available plans, and more details of Kayako and VSLogger Unlimited. It’s also possible to examine their score (8.6 for Kayako vs. 8.0 for VSLogger Unlimited) and user satisfaction level (95% for Kayako vs. 100% for VSLogger Unlimited). The scores and ratings provide you with a general idea how these two software products perform. Additionally, make sure if the solution can integrate with the company’s current business apps to ensure greater productivity. In the event you would like to quickly find the optimal Help Desk Software according to our experts we advise you examine these products: LiveAgent, Freshdesk, Samanage.
Comparison

VSLogger Unlimited

VS

Kayako

VS

VSLogger Unlimited screenshot Kayako screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

95% ?

Price

Price

by quote

$24

Pricing Model

Pricing Model

Quote-based Monthly payment | One-time payment
Complete Review

Complete Review

General Info

General Info

Versadial VSLogger Call Recording Solution combines Call Recording, QC Evaluations, QC Review and Coaching, Live Team Performance and Gamification Dashboards.
Deliver customer service support in a simple, seamless, and scalable way, trusted by over 30,000 organizatons worldwide
Easy Links
Company Email

Company Email

sales@versadial.com sales@kayako.com
Available Languages

Available Languages

USA, UK, Canada, International USA, UK, Canada, China, Germany, India, Japan
Available Features

Available Features

VSLogger Unlimited FEATURES

  • Monitor Live Phone Calls
  • PCI Compliance
  • Search/Playback
  • Record Multiple Lines
  • Call Reports
  • Grade and Score Calls
  • Extract Parts of a Recording
  • Silence Parts of the Audio
  • Analog, Digital, VoIP, ISDN
  • Automatic Archiving
  • Third Party Verification Recording
  • Email a Recording
  • Record Trunk or Extension
  • Custom Permissions

Kayako FEATURES

  • Support ticketing with email integration
  • Fully featured live chat for your customer service portal and website
  • Real-time visitor tracking
  • Phone call tracking and recording
  • Enhanced self-service portal
  • Advanced ticket workflows, rules and automations
  • Customizable tickets, chats and customers
  • Enhanced customer and organization profiles for CRM
  • Multiple-plan support
  • Ticket reply and resolution deadline management
  • Set business hours for accurate performance tracking
  • Automatic escalation rules to prevent unaddressed customer queries
  • Mobile apps for iOS, Android, Windows and Blackberry
  • Mobile live chat with the Jabber gateway
  • 100+ out-of-the-box help desk reports
  • Custom reports via Kayako Query Language
  • Schedule reports are automatically sent to your inbox
  • Multi-lingual customer support and localizations
  • Customizable look and feel of the help desk
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Popular Customers

Popular Customers

Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba
Available Plans

Available Plans

Contact Versadial for enterprise pricing information and other product details on VSLogger.  You can also submit a request for a demo to see if the software is a perfect fit for your business.

Kayako is a help desk software sold either as a SaaS or on-premise. SaaS is sold in the following plans:

  • Case ($24 per month, billed annually or $29 monthly): per agent; ticket and email management; intelligent ticket routing and workflows; set targets and track reply deadlines
  • Engage ($24 per month, billed annually or $29 monthly): per agent; roll-out live chat; real-time visitor monitoring; voice and click-to-call
  • Fusion ($39 per month, billed annually or $49 monthly): per agent; email + tickets + live chat + calls; every conversation tracked

The on-premise version is sold as the following:

  • Case ($3,000 per year): 10 agents; ticket and email management; intelligent ticket routing and workflows; set targets and track reply deadlines
  • Engage ($3,000 per year): 10 agents; roll out live chat straight away; real-time visitor monitoring; VoIP integration + click-to-call
  • Fusion ($4,000 per year): 10 agents; live chat + email + tickets + voice; every conversation tracked
Phone Number

Phone Number

+1-877-723-4252 1.888.952.9256; 1.415.418.3366 (worldwide)
Available Support

Available Support

Phone
Training
Phone Live Support
Ticket
Pricing Page

Pricing Page

Learn more about VSLogger Unlimited pricing Learn more about Kayako pricing
Vendor's Address

Vendor's Address

Versadial Solutions
9940 Irvine Center Drive
Irvine, CA 92618
USA
Fourth floor, Midland Financial Centre 21-22 G.T. Road Jalandhar, Punjab 144001 India
Available Integrations

Available Integrations

VSLogger Unlimited provides custom integration services to link your current tools with their call recording software.

  • Basecamp
  • Drupal
  • Freshbooks
  • Joomla
  • Mailchimp
  • Salesforce
  • SAML Single Sign-on
  • WHMCS
  • WordPress
  • Yammer
  • More apps from Kayako community
  • REST API integrates with your apps and backend systems
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be sufficient to just compare Kayako and VSLogger Unlimited with one another. While reliable features, pricing and customer comments are all crucial and should be considered when making a final decision, you should also take a look at the recognition and awards claimed by every software. Very often a less dominant service may turn out to be a good choice that was distinguished with B2B awards such as our Experts’ Choice Award which shows that in spite of limited market popularity it’s a significant rival to the solutions that dominate the market.