Compare VSLogger Unlimited vs. Kayako

If you’re experiencing a difficult time choosing the right Customer Support Software product for your company, it’s a good idea to do a comparison of the available software and discover which service offers more benefits. For example, here you can examine Kayako (overall score: 8.6; user rating: 95%) vs. VSLogger Unlimited (overall score: 8.0; user rating: 100%) for their overall performance. You can even see which one provides more functions that you need or which has more suitable pricing plans for your current budget. Having a clear table to compare their features will significantly boost the odds of finding the best product for your company. Look closely at other aspects of the software such as if it’s easy to use, adaptability, scalability, and pricing plans. Our experts made sure to prepare reviews of all popular Help Desk Software services available out there, but among them these three deserved our special attention: Zendesk, Freshdesk, Samanage.
Software

VSLogger Unlimited

VS

Kayako

VS

VSLogger Unlimited screenshot Kayako screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

9.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

95% ?

Cost

Cost

by quote

$9

Pricing Model

Pricing Model

Quote-based Free | Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

Versadial VSLogger Call Recording Solution combines Call Recording, QC Evaluations, QC Review and Coaching, Live Team Performance and Gamification Dashboards.
Kayako is the winner of our Expert's Choice Award. It delivers customer service in a powerful, seamless, and scalable way, trusted by over 50,000 organizations worldwide.
Useful Links
Support Types

Support Types

Phone
Training
Phone Live Support
Ticket Training
Company Email

Company Email

sales@versadial.com sales@kayako.com
Available Languages

Available Languages

English English, German, Hindi, Spanish, French
Contact Phone

Contact Phone

+1-877-723-4252 1.888.952.9256; 1.415.418.3366 (worldwide)
Popular Clients

Popular Clients

Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Details

Pricing Details

Learn more about VSLogger Unlimited pricing Learn more about Kayako pricing
Contact Address

Contact Address

Versadial Solutions
9940 Irvine Center Drive
Irvine, CA 92618
USA
Kayako
Fourth floor, Midland Financial Centre 21-22
G.T. Road Jalandhar, Punjab 144001
India
Supported Integrations

Supported Integrations

VSLogger Unlimited provides custom integration services to link your current tools with their call recording software.

  • 123FormBuilder
  • ActiveCampaign
  • Basecamp
  • BigCommerce
  • Campaign Monitor
  • Chargebee
  • Chargify
  • Constant Contact
  • Customer Thermometer
  • Dropbox
  • Drupal
  • Eventbrite
  • Facebook
  • Flowdock
  • Freshbooks
  • Geckoboard
  • GetResponse
  • GitHub
  • Gmail
  • G Suite
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Help Desk Migration
  • Hootsuite
  • HubSpot CRM
  • Infusionsoft
  • InsightSquared
  • Intercom
  • JIRA Software
  • Joomla
  • LinkedIn
  • MailChimp
  • Marketo
  • Microsoft Dynamics CRM
  • Microsoft Outlook
  • Nicereply.com
  • Nimble
  • Pardot
  • PayPal
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • Quickbooks
  • Recurly
  • Salesforce
  • SalesforceIQ
  • SAML Single Sign-on
  • Shopify
  • Slaask
  • Slack
  • Stripe
  • Sugar CRM
  • SurveyGizmo
  • SurveyMonkey
  • SyncDojo
  • Teamwork Projects
  • Trello
  • Twitter
  • Typeform
  • Webhooks
  • WHMCS
  • WooCommerce
  • WordPress
  • Wufoo
  • Xero
  • Yammer
  • More apps from Kayako community
  • REST API integrates with your apps and backend systems
  • Zapier
  • Zoho CRM
  • Zuora
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Plans

Available Plans

Contact Versadial for enterprise pricing information and other product details on VSLogger.  You can also submit a request for a demo to see if the software is a perfect fit for your business.

Free

  • Up to 3 agents
  • Live chat and email
  • Basic Help Center
  • 600+ integrations with Zapier

Inbox – $9/agent per month

  • All Free features, plus:
  • Email, chat and social
  • Basic Help Center
  • Assignment rules
  • Insights
  • Collision prevention
  • Reply-only macros

Team – $15/agent per month

  • All Inbox Features, plus:
  • Support workflow
  • SLA and business hours
  • Advanced Insights
  • Macros
  • Single sign-on

Growth – $29/agent per month

  • All Team features, plus:
  • Powerful automation
  • Custom views, fields, and forms
  • Custom reporting
  • Multi-brand, multi-language
  • Advanced Help Center customization
  • Organization profiles

Scale – $59/agent per month

  • All Growth features, plus:
  • Advanced workflow customization
  • Internal Help Center
  • Shared organizations
  • Custom security policies
  • Custom roles and permissions
  • Salesforce integration

Enterprise Custom pricing starts at $90/agent

List of Features

List of Features

VSLogger Unlimited FEATURES

  • Monitor Live Phone Calls
  • PCI Compliance
  • Search/Playback
  • Record Multiple Lines
  • Call Reports
  • Grade and Score Calls
  • Extract Parts of a Recording
  • Silence Parts of the Audio
  • Analog, Digital, VoIP, ISDN
  • Automatic Archiving
  • Third Party Verification Recording
  • Email a Recording
  • Record Trunk or Extension
  • Custom Permissions

Kayako FEATURES

  • Support ticketing with email integration
  • Fully featured live chat for your customer service portal and website
  • Real-time visitor tracking
  • Real-time messaging for help center and website
  • Set SLAs to keep on top of customer conversations
  • Phone call tracking and recording
  • Enhanced self-service portal
  • Advanced ticket workflows, rules and automations
  • Customizable tickets, chats and customers
  • Custom fields to collect all information needed
  • Enhanced customer and organization profiles for CRM
  • Multiple-plan support
  • Ticket reply and resolution deadline management
  • Set business hours for accurate performance tracking
  • Slack integration
  • Automatic escalation rules to prevent unaddressed customer queries
  • Mobile apps for iOS, Android, Windows and Blackberry
  • Mobile live chat with the Jabber gateway
  • 100+ out-of-the-box help desk reports
  • Custom reports via Kayako Query Language
  • Schedule reports are automatically sent to your inbox
  • Multi-lingual customer support and localizations
  • Customizable look and feel of the help desk
  • Strong support for ecommerce to increase sales and improve loyalty
  • Intuitively designed Help Center enable customers to help themselves
  • Rich customer and organization profiles
  • Simple webhook integration to push customer data into Kayako
  • Shared inbox enhances collaboration
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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All the data, details and opinions that we shared in this comparison were gathered from official vendor sites, advertising content available online, actual experience from real customers as well as our individual everyday use of every app by a professional reviewer. We do our best to comprehensively analyze every solution, so we not only examine it on our own, but we also match our observations with experiences of other people from the B2B community.