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Compare Kayako vs. Uservoice

Today’s corporations need the top Customer Support Software product to stay competitive. On this page we help you with buying the best product, by allowing you to examine Kayako and Uservoice down to the very details of their individual modules. It is also possible to check our overall scoring values, which rate the software all round quality and performance. Kayako got a 8.6 score, while Uservoice has a score of 8.1. Likewise, you can compare their general user satisfaction rating: 95% (Kayako) against 97% (Uservoice). Keep in mind to select the solution that best addresses your top priorities, not the application with a lot of features. Users who are pressed for time or need a Help Desk Software recommendation from our experts may want to take a look at these top choices for this year: Zendesk, Freshdesk, Salesforce Essentials.
Comparison

Kayako

VS

Uservoice

VS

Kayako screenshot Uservoice screenshot
Pricing Details

Our Score

Our Score

9.5 ?

Our Score

8.1 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

95% ?

Client Satisfaction

97% ?

Price

Price

$9

by quote

Price Scheme

Price Scheme

Free | Monthly payment | Quote-based Monthly payment | Quote-based
Full Review

Full Review

General Description

General Description

Kayako is the winner of our Expert's Choice Award. It delivers customer service in a powerful, seamless, and scalable way, trusted by over 50,000 organizations worldwide.
Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices.
Quick Links
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Languages Supported

Languages Supported

English, German, Hindi, Spanish, French English
Available Features

Available Features

Kayako FEATURES

  • Support ticketing with email integration
  • Fully featured live chat for your customer service portal and website
  • Real-time visitor tracking
  • Real-time messaging for help center and website
  • Set SLAs to keep on top of customer conversations
  • Phone call tracking and recording
  • Enhanced self-service portal
  • Advanced ticket workflows, rules and automations
  • Customizable tickets, chats and customers
  • Custom fields to collect all information needed
  • Enhanced customer and organization profiles for CRM
  • Multiple-plan support
  • Ticket reply and resolution deadline management
  • Set business hours for accurate performance tracking
  • Slack integration
  • Automatic escalation rules to prevent unaddressed customer queries
  • Mobile apps for iOS, Android, Windows and Blackberry
  • Mobile live chat with the Jabber gateway
  • 100+ out-of-the-box help desk reports
  • Custom reports via Kayako Query Language
  • Schedule reports are automatically sent to your inbox
  • Multi-lingual customer support and localizations
  • Customizable look and feel of the help desk
  • Strong support for ecommerce to increase sales and improve loyalty
  • Intuitively designed Help Center enable customers to help themselves
  • Rich customer and organization profiles
  • Simple webhook integration to push customer data into Kayako
  • Shared inbox enhances collaboration

Uservoice FEATURES

  • Feedback Analytics
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums
  • Instant Answers
  • Embeddable widgets
  • Customer Satisfaction Analytics
  • iOS & Android SDKs
  • User Analytics
  • Domain Aliasing
  • SSL Encryption
  • Several types of moderation
Pricing Plans

Pricing Plans

Free

  • Up to 3 agents
  • Live chat and email
  • Basic Help Center
  • 600+ integrations with Zapier

Inbox – $9/agent per month

  • All Free features, plus:
  • Email, chat and social
  • Basic Help Center
  • Assignment rules
  • Insights
  • Collision prevention
  • Reply-only macros

Team – $15/agent per month

  • All Inbox Features, plus:
  • Support workflow
  • SLA and business hours
  • Advanced Insights
  • Macros
  • Single sign-on

Growth – $29/agent per month

  • All Team features, plus:
  • Powerful automation
  • Custom views, fields, and forms
  • Custom reporting
  • Multi-brand, multi-language
  • Advanced Help Center customization
  • Organization profiles

Scale – $59/agent per month

  • All Growth features, plus:
  • Advanced workflow customization
  • Internal Help Center
  • Shared organizations
  • Custom security policies
  • Custom roles and permissions
  • Salesforce integration

Enterprise Custom pricing starts at $90/agent

There are various packages available. You need to get in touch with the vendor for the most up-to-date and suitable plan for you.

 

Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Training
Popular Clients

Popular Clients

Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba PiCollage, Bing Ads, Full Contact
Pricing Details

Pricing Details

Learn more about Kayako pricing Learn more about Uservoice pricing
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Integrations

Available Integrations

  • 123FormBuilder
  • ActiveCampaign
  • Basecamp
  • BigCommerce
  • Campaign Monitor
  • Chargebee
  • Chargify
  • Constant Contact
  • Customer Thermometer
  • Dropbox
  • Drupal
  • Eventbrite
  • Facebook
  • Flowdock
  • Freshbooks
  • Geckoboard
  • GetResponse
  • GitHub
  • Gmail
  • G Suite
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Help Desk Migration
  • Hootsuite
  • HubSpot CRM
  • Infusionsoft
  • InsightSquared
  • Intercom
  • JIRA Software
  • Joomla
  • LinkedIn
  • MailChimp
  • Marketo
  • Microsoft Dynamics CRM
  • Microsoft Outlook
  • Nicereply.com
  • Nimble
  • Pardot
  • PayPal
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • Quickbooks
  • Recurly
  • Salesforce
  • SalesforceIQ
  • SAML Single Sign-on
  • Shopify
  • Slaask
  • Slack
  • Stripe
  • Sugar CRM
  • SurveyGizmo
  • SurveyMonkey
  • SyncDojo
  • Teamwork Projects
  • Trello
  • Twitter
  • Typeform
  • Webhooks
  • WHMCS
  • WooCommerce
  • WordPress
  • Wufoo
  • Xero
  • Yammer
  • More apps from Kayako community
  • REST API integrates with your apps and backend systems
  • Zapier
  • Zoho CRM
  • Zuora
  • Marketo
  • Yammer
  • SalesForce
  • Zapier
  • Sugar CRM
  • Sent.ly
  • Crittercism
  • Wordpress
  • Microsoft Dynamics CRM
  • Zopim
  • Flowdock
  • Snap Engage
  • Campfire
  • Hively
Vendor's Address

Vendor's Address

Kayako
Fourth floor, Midland Financial Centre 21-22
G.T. Road Jalandhar, Punjab 144001
India
121 2nd St, Fl 4, San Francisco, CA 94105
Phone No.

Phone No.

1.888.952.9256; 1.415.418.3366 (worldwide) 1 (888) 840-0280
Vendor Email

Vendor Email

sales@kayako.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t expect simply a wide range of functionalities and adjustable pricing plans from a reliable Customer Support Software. Almost as crucial as main features is a top-notch customer support. You want to guarantee that if you have any questions about Kayako or Uservoice, or you run into a problem, or perhaps you’ll want to ask for a specific change or feature useful to your team you can count on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are provided. What is more, it’s a major asset if you can profit from individual training or at least an FAQ you can use.