Compare Semantria vs. Kayako

There are lots of Customer Support Software products out there right now. The best way to find out which app fits your needs best is to check them side by side. As an example, here you can review Kayako and Semantria for their overall score (8.6 vs. 7.2, respectively) or their user satisfaction rating (95% vs. 100%, respectively). You can also check their features and pricing terms as well as other useful facts below. When matching products make sure you check their similar advantages and mark their disparities to obtain a clearer picture of both deals. Similarly, keep in mind to assess other factors including security, backup, ease-of-use, and customer service. We did our best to review all popular Help Desk Software services available on the market, but among all the ones we reviewed these three caught our special attention: Salesforce Essentials, Freshdesk, Zendesk.





Semantria screenshot Kayako screenshot
Pricing Page


Our Score

7.2 ?

Our Score

9.5 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

95% ?





Pricing Model

Pricing Model

Annual Subscription Free | Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

Semantria applies Text and Sentiment Analysis to tweets, facebook posts, surveys, reviews or enterprise content.
Kayako is the winner of our Expert's Choice Award. It delivers customer service in a powerful, seamless, and scalable way, trusted by over 50,000 organizations worldwide.
Quick Links
Customer Types

Customer Types

Large Enterprises Small Business | Large Enterprises | Medium Business
Prominent Customers

Prominent Customers

Avis, KnowledgeTree, Six Flags, Bridgestone, Travelodge Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba
Vendor's Address

Vendor's Address

48 N. Pleasant Street, Unit 301
Amherst, MA 01002
Fourth floor, Midland Financial Centre 21-22
G.T. Road Jalandhar, Punjab 144001
Contact Phone

Contact Phone

1-877-570-1840 1.888.952.9256; 1.415.418.3366 (worldwide)
Pricing Page

Pricing Page

Learn more about Semantria pricing Learn more about Kayako pricing


Semantria FEATURES

  • Entity Extraction
  • Categorization
  • Sentiment Analysis
  • Multilingual
  • Clustering
  • Visualization
  • 10+ languages
  • Highly Customizable
  • Fast
  • Comprehensive SDK
  • Distributed & Scalable
  • Human Support Team
  • Diffbot Content Extraction


  • Support ticketing with email integration
  • Fully featured live chat for your customer service portal and website
  • Real-time visitor tracking
  • Real-time messaging for help center and website
  • Set SLAs to keep on top of customer conversations
  • Phone call tracking and recording
  • Enhanced self-service portal
  • Advanced ticket workflows, rules and automations
  • Customizable tickets, chats and customers
  • Custom fields to collect all information needed
  • Enhanced customer and organization profiles for CRM
  • Multiple-plan support
  • Ticket reply and resolution deadline management
  • Set business hours for accurate performance tracking
  • Slack integration
  • Automatic escalation rules to prevent unaddressed customer queries
  • Mobile apps for iOS, Android, Windows and Blackberry
  • Mobile live chat with the Jabber gateway
  • 100+ out-of-the-box help desk reports
  • Custom reports via Kayako Query Language
  • Schedule reports are automatically sent to your inbox
  • Multi-lingual customer support and localizations
  • Customizable look and feel of the help desk
  • Strong support for ecommerce to increase sales and improve loyalty
  • Intuitively designed Help Center enable customers to help themselves
  • Rich customer and organization profiles
  • Simple webhook integration to push customer data into Kayako
  • Shared inbox enhances collaboration


English, China, Germany, India, Japan English, German, Hindi, Spanish, French
Vendor Email

Vendor Email
Available Plans

Available Plans

Semantria offers a total of four product bundles plus a free trial period for each plan:

  • Excel Seat – $999/month (unlimited transactions)
  • API Starter – $999/month (100,000 transactions per month)
  • API Growth – $1,999/month (1000,000 transactions per month)
  • API Advanced – $2,999/month (5000,000 transactions per month)

All plans come with:

  • Sentiment Analysis
  • Named entity extraction
  • Auto-categorization
  • User queries
  • Theme Extraction
  • Text Summarization
  • Discovery for sentiments


  • Up to 3 agents
  • Live chat and email
  • Basic Help Center
  • 600+ integrations with Zapier

Inbox – $9/agent per month

  • All Free features, plus:
  • Email, chat and social
  • Basic Help Center
  • Assignment rules
  • Insights
  • Collision prevention
  • Reply-only macros

Team – $15/agent per month

  • All Inbox Features, plus:
  • Support workflow
  • SLA and business hours
  • Advanced Insights
  • Macros
  • Single sign-on

Growth – $29/agent per month

  • All Team features, plus:
  • Powerful automation
  • Custom views, fields, and forms
  • Custom reporting
  • Multi-brand, multi-language
  • Advanced Help Center customization
  • Organization profiles

Scale – $59/agent per month

  • All Growth features, plus:
  • Advanced workflow customization
  • Internal Help Center
  • Shared organizations
  • Custom security policies
  • Custom roles and permissions
  • Salesforce integration

Enterprise Custom pricing starts at $90/agent

Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Supported Integrations

Supported Integrations

Semantria works well with other APIs:

  • Mashape
  • The Nerdery
  • Gnip
  • Diffbot
  • Leanstack
  • Bigdatavendors
  • GoodData
  • 123FormBuilder
  • ActiveCampaign
  • Basecamp
  • BigCommerce
  • Campaign Monitor
  • Chargebee
  • Chargify
  • Constant Contact
  • Customer Thermometer
  • Dropbox
  • Drupal
  • Eventbrite
  • Facebook
  • Flowdock
  • Freshbooks
  • Geckoboard
  • GetResponse
  • GitHub
  • Gmail
  • G Suite
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Help Desk Migration
  • Hootsuite
  • HubSpot CRM
  • Infusionsoft
  • InsightSquared
  • Intercom
  • JIRA Software
  • Joomla
  • LinkedIn
  • MailChimp
  • Marketo
  • Microsoft Dynamics CRM
  • Microsoft Outlook
  • Nimble
  • Pardot
  • PayPal
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • Quickbooks
  • Recurly
  • Salesforce
  • SalesforceIQ
  • SAML Single Sign-on
  • Shopify
  • Slaask
  • Slack
  • Stripe
  • Sugar CRM
  • SurveyGizmo
  • SurveyMonkey
  • SyncDojo
  • Teamwork Projects
  • Trello
  • Twitter
  • Typeform
  • Webhooks
  • WooCommerce
  • WordPress
  • Wufoo
  • Xero
  • Yammer
  • More apps from Kayako community
  • REST API integrates with your apps and backend systems
  • Zapier
  • Zoho CRM
  • Zuora
OS Supported

OS Supported

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Popular Alternatives

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If you compare different Customer Support Software solutions you shouldn’t just study their features list and offered pricing packages. Keep in mind the product should be meeting your needs and company so the more flexible their offer the better. Find our what OSes are supported by Kayako and Semantria and be certain you will obtain mobile support for whichever devices you use in your company. You should also find out which languages and countries are supported, because this may be a critical factor for many businesses.