Compare Semantria vs. Kayako

To ensure that you get the most useful and productive Customer Support Software for your company, you need to compare products available on the market. For example, here you can match Kayako’s overall score of 8.7 against Semantria’s score of 7.2. You may also compare their general user satisfaction: Kayako (95%) vs. Semantria (100%). Moreover, you can review their pros and cons feature by feature, including their terms and conditions and rates. By comparing products you are sure that you pick the right software for your business. It’s clear you should know your specific needs to realize which service meets those needs. Currently, the leading solutions in our Help Desk Software category are: LiveAgent, Freshdesk, Samanage.
Product

Semantria

VS

Kayako

VS

Semantria screenshot Kayako screenshot
Pricing Page

Score

Our Score

7.2 ?

Our Score

8.6 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

95% ?

Cost

Cost

$999

$24

Pricing Type

Pricing Type

Annual Subscription Monthly payment | One-time payment
Full Review

Full Review

General Description

General Description

Semantria applies Text and Sentiment Analysis to tweets, facebook posts, surveys, reviews or enterprise content.
Deliver customer service support in a simple, seamless, and scalable way, trusted by over 30,000 organizatons worldwide
Quick Links
Contact Email

Contact Email

info@semantria.com sales@kayako.com
Cost Details

Cost Details

Semantria offers a total of four product bundles plus a free trial period for each plan:

  • Excel Seat – $999/month (unlimited transactions)
  • API Starter – $999/month (100,000 transactions per month)
  • API Growth – $1,999/month (1000,000 transactions per month)
  • API Advanced – $2,999/month (5000,000 transactions per month)

All plans come with:

  • Sentiment Analysis
  • Named entity extraction
  • Auto-categorization
  • User queries
  • Theme Extraction
  • Text Summarization
  • Discovery for sentiments

Kayako is a help desk software sold either as a SaaS or on-premise. SaaS is sold in the following plans:

  • Case ($24 per month, billed annually or $29 monthly): per agent; ticket and email management; intelligent ticket routing and workflows; set targets and track reply deadlines
  • Engage ($24 per month, billed annually or $29 monthly): per agent; roll-out live chat; real-time visitor monitoring; voice and click-to-call
  • Fusion ($39 per month, billed annually or $49 monthly): per agent; email + tickets + live chat + calls; every conversation tracked

The on-premise version is sold as the following:

  • Case ($3,000 per year): 10 agents; ticket and email management; intelligent ticket routing and workflows; set targets and track reply deadlines
  • Engage ($3,000 per year): 10 agents; roll out live chat straight away; real-time visitor monitoring; VoIP integration + click-to-call
  • Fusion ($4,000 per year): 10 agents; live chat + email + tickets + voice; every conversation tracked
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Vendor's Address

Vendor's Address

48 N. Pleasant Street, Unit 301
Amherst, MA 01002
USA
Fourth floor, Midland Financial Centre 21-22 G.T. Road Jalandhar, Punjab 144001 India
Devices Supported

Devices Supported

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Integrations

Integrations

Semantria works well with other APIs:

  • Mashape
  • The Nerdery
  • Gnip
  • Import.io
  • VOZIQ
  • Diffbot
  • Leanstack
  • Bigdatavendors
  • Webhose.io
  • GoodData
  • Basecamp
  • Drupal
  • Freshbooks
  • Joomla
  • Mailchimp
  • Salesforce
  • SAML Single Sign-on
  • WHMCS
  • WordPress
  • Yammer
  • More apps from Kayako community
  • REST API integrates with your apps and backend systems
Languages Supported

Languages Supported

USA, UK, Canada, China, Germany, India, Japan USA, UK, Canada, China, Germany, India, Japan
Pricing Page

Pricing Page

Learn more about Semantria pricing Learn more about Kayako pricing
Contact No.

Contact No.

1-877-570-1840 1.888.952.9256; 1.415.418.3366 (worldwide)
Popular Clients

Popular Clients

Avis, KnowledgeTree, Six Flags, Bridgestone, Travelodge Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba
Company Size

Company Size

Large Enterprises Small Business | Large Enterprises | Medium Business | Freelancers
List of Features

List of Features

Semantria FEATURES

  • Entity Extraction
  • Categorization
  • Sentiment Analysis
  • Multilingual
  • Clustering
  • Visualization
  • 10+ languages
  • Highly Customizable
  • Fast
  • Comprehensive SDK
  • Distributed & Scalable
  • Human Support Team
  • Diffbot Content Extraction

Kayako FEATURES

  • Support ticketing with email integration
  • Fully featured live chat for your customer service portal and website
  • Real-time visitor tracking
  • Phone call tracking and recording
  • Enhanced self-service portal
  • Advanced ticket workflows, rules and automations
  • Customizable tickets, chats and customers
  • Enhanced customer and organization profiles for CRM
  • Multiple-plan support
  • Ticket reply and resolution deadline management
  • Set business hours for accurate performance tracking
  • Automatic escalation rules to prevent unaddressed customer queries
  • Mobile apps for iOS, Android, Windows and Blackberry
  • Mobile live chat with the Jabber gateway
  • 100+ out-of-the-box help desk reports
  • Custom reports via Kayako Query Language
  • Schedule reports are automatically sent to your inbox
  • Multi-lingual customer support and localizations
  • Customizable look and feel of the help desk
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both Kayako and Semantria were reviewed by a group of independent B2B experts who prepared a full analysis of all key elements of every service. Their final score was prepared by means of unique SmartScore model which calculates an individual partial score to each element including: main functionalities, client support, mobile device support, security, client satisfaction and media presence. Here at FinancesOnline we realize useful features are not the only aspect important to a business so we make an effort to pay attention to all sides of a service prior to calculating its final score.