Compare ManageEngine ServiceDesk vs. Kayako

If you need to have a quick way to find out which Help Desk Software product is better, our proprietary system gives Kayako a score of 8.7 and ManageEngine ServiceDesk a score of 6.7 for general quality and performance. Moreover, Kayako is rated at 95%, while ManageEngine ServiceDesk is rated 100% for their user satisfaction level. You can also evaluate their product details, such as features, tools, options, plans, prices, and more. See if the software allows you to customize a few of its workflows to make sure the app matches your own business workflows. We know that not all people have enough time to examine a large number of different products, so we prepared a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Samanage, Freshdesk, Zendesk.
Compare

ManageEngine ServiceDesk

VS

Kayako

VS

ManageEngine ServiceDesk screenshot Kayako screenshot
Pricing Page

Score

Our Score

8.7 ?

Our Score

8.6 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

95% ?

Cost

Cost

$10

$24

Pricing Type

Pricing Type

Monthly payment | One-time payment | Quote-based Monthly payment | One-time payment
Complete Review

Complete Review

General Info

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
Deliver customer service support in a simple, seamless, and scalable way, trusted by over 30,000 organizatons worldwide
Quick Links
List of Features

List of Features

ManageEngine ServiceDesk FEATURES

  • Flexible ticket management
  • Multiple channel support
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Service Level Agreements
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Multi language support coupled with smooth API integration
  • Effective incident and problem management
  • Modifiable help desk system

Kayako FEATURES

  • Support ticketing with email integration
  • Fully featured live chat for your customer service portal and website
  • Real-time visitor tracking
  • Phone call tracking and recording
  • Enhanced self-service portal
  • Advanced ticket workflows, rules and automations
  • Customizable tickets, chats and customers
  • Enhanced customer and organization profiles for CRM
  • Multiple-plan support
  • Ticket reply and resolution deadline management
  • Set business hours for accurate performance tracking
  • Automatic escalation rules to prevent unaddressed customer queries
  • Mobile apps for iOS, Android, Windows and Blackberry
  • Mobile live chat with the Jabber gateway
  • 100+ out-of-the-box help desk reports
  • Custom reports via Kayako Query Language
  • Schedule reports are automatically sent to your inbox
  • Multi-lingual customer support and localizations
  • Customizable look and feel of the help desk
Email Address

Email Address

support@servicedeskplus.com sales@kayako.com
Pricing Page

Pricing Page

Learn more about ManageEngine ServiceDesk pricing Learn more about Kayako pricing
Contact Address

Contact Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
Fourth floor, Midland Financial Centre 21-22 G.T. Road Jalandhar, Punjab 144001 India
Cost Details

Cost Details

ManageEngine ServiceDesk Plus offers the following SMB and enterprise pricing packages for users to choose from.  Give it a look, and select the best plan for your business.

ManageEngine ServiceDesk Plus – On Demand

Standard

  • Free up to 5 technicians
  • $10 per technician/month for more than five technicians

Professional

  • $21 per technician/month

Enterprise

  • $50 per technician/month

ManageEngine ServiceDesk Plus – On Premise

Standard

  • Free up to 5 technicians
  • $1,195 for 10 technicians annually

Professional

  • $495 for 2 technicians and 250 nodes annually

Enterprise

  • $1,195 for 2 technicians and 250 nodes annually

ManageEngine ServiceDesk Plus MSP

Standard

  • Free up to 5 technicians
  • $1,445 for 10 technicians annually

Professional

  • $1,445 for 2 technicians and 250 nodes annually

Enterprise

  • $2,545 for 2 technicians and 250 nodes annually

Kayako is a help desk software sold either as a SaaS or on-premise. SaaS is sold in the following plans:

  • Case ($24 per month, billed annually or $29 monthly): per agent; ticket and email management; intelligent ticket routing and workflows; set targets and track reply deadlines
  • Engage ($24 per month, billed annually or $29 monthly): per agent; roll-out live chat; real-time visitor monitoring; voice and click-to-call
  • Fusion ($39 per month, billed annually or $49 monthly): per agent; email + tickets + live chat + calls; every conversation tracked

The on-premise version is sold as the following:

  • Case ($3,000 per year): 10 agents; ticket and email management; intelligent ticket routing and workflows; set targets and track reply deadlines
  • Engage ($3,000 per year): 10 agents; roll out live chat straight away; real-time visitor monitoring; VoIP integration + click-to-call
  • Fusion ($4,000 per year): 10 agents; live chat + email + tickets + voice; every conversation tracked
Available Integrations

Available Integrations

ManageEngine Service Desk is designed to work with the following add-ons and plug-ins to ensure unparalleled functionality and enable businesses to meet and satisfy their varying customer service needs.

Add-Ons

  • 3D Datacenter Floor
  • WAN RTT Monitor
  • Cisco
  • Social IT

Plug-Ins

  • NetFlow
  • NCM
  • Oracle
  • SAP
  • Websphere
  • Cassandra
  • Sybase
  • Microsoft
  • Amazon
  • Windows Azure
  • Basecamp
  • Drupal
  • Freshbooks
  • Joomla
  • Mailchimp
  • Salesforce
  • SAML Single Sign-on
  • WHMCS
  • WordPress
  • Yammer
  • More apps from Kayako community
  • REST API integrates with your apps and backend systems
Popular Clients

Popular Clients

Hallmark, Lufthansa, GE, Intel, Airbus Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba
Contact No.

Contact No.

+1-800-443-6694 1.888.952.9256; 1.415.418.3366 (worldwide)
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Italy, Dutch USA, UK, Canada, China, Germany, India, Japan
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Support Types

Support Types

Phone
Ticket
Phone Live Support
Ticket
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you continue having doubts about which app will work best for your business it may be a sensible idea to examine each service’s social metrics. These metrics are usually a way to see how popular every solution is and how large is its online presence. For instance, in case of Facebook Kayako has 10897 likes on their official page while ManageEngine ServiceDesk profile is liked by 15368 people.