Compare ManageEngine ServiceDesk vs. KayakoYou can use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your business. For overall product quality, Kayako earned 8.6 points, while ManageEngine ServiceDesk earned 8.7 points. At the same time, for user satisfaction, Kayako scored 95%, while ManageEngine ServiceDesk scored 100%. Specifics of their features, tools, supported platforms, customer service, plus more are available below to give you a more correct assessment. Don’t forget to get only the features that you need to avoid wasting cash for functions that are unnecessary. Right now, the most popular products in our Help Desk Software category are: Samanage, Zendesk, Freshdesk.
|Monthly payment | One-time payment | Quote-based||Free | Monthly payment | Quote-based|
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
Kayako is the winner of our Expert's Choice Award. It delivers customer service in a powerful, seamless, and scalable way, trusted by over 50,000 organizations worldwide.
|Learn more about ManageEngine ServiceDesk pricing||Learn more about Kayako pricing|
|Hallmark, Lufthansa, GE, Intel, Airbus||Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba|
ManageEngine Service Desk is designed to work with the following add-ons and plug-ins to ensure unparalleled functionality and enable businesses to meet and satisfy their varying customer service needs.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Professional (IT Help Desk + Asset)
Enterprise (IT Help Desk + Asset + ITIL)
Inbox – $9/agent per month
Team – $15/agent per month
Growth – $29/agent per month
Scale – $59/agent per month
Enterprise – Custom pricing starts at $90/agent
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
| Zoho Corporation|
4141 Hacienda Drive
Pleasanton, CA 94588
Fourth floor, Midland Financial Centre 21-22
G.T. Road Jalandhar, Punjab 144001
|English, Dutch||English, German, Hindi, Spanish, French|
|+1-800-443-6694||1.888.952.9256; 1.415.418.3366 (worldwide)|
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It may not always be enough to simply compare Kayako and ManageEngine ServiceDesk against each other. Even though reliable tools, pricing and customer experience are all crucial and should be taken into account when making a final choice, you should also pay attention to the recognition and awards claimed by every service. In many cases a less popular app may turn out to be an amazing choice that was a winner of many SaaS awards such as our Experts’ Choice Award which shows that in spite of smaller market presence it’s a significant rival to the software that dominate the market.