Compare ManageEngine ServiceDesk vs. KayakoIf you need to have a quick way to find out which Help Desk Software product is better, our proprietary system gives Kayako a score of 8.7 and ManageEngine ServiceDesk a score of 6.7 for general quality and performance. Moreover, Kayako is rated at 95%, while ManageEngine ServiceDesk is rated 100% for their user satisfaction level. You can also evaluate their product details, such as features, tools, options, plans, prices, and more. See if the software allows you to customize a few of its workflows to make sure the app matches your own business workflows. Those of you who don't have much time or want a Help Desk Software recommendation from our team might want to investigate these top choices for the current year: Freshdesk, LiveAgent, Samanage.
|Monthly payment | One-time payment | Quote-based||Monthly payment | One-time payment|
ManageEngine is an integrated help desk solution offering asset and project management built on the ITIL framework.
Deliver customer service support in a simple, seamless, and scalable way, trusted by over 30,000 organizatons worldwide
|List of Features|
List of Features
|Learn more about ManageEngine ServiceDesk pricing||Learn more about Kayako pricing|
| Zoho Corporation|
4141 Hacienda Drive
Pleasanton, CA 94588
|Fourth floor, Midland Financial Centre 21-22 G.T. Road Jalandhar, Punjab 144001 India|
ManageEngine ServiceDesk Plus price rates are available only upon request, so contact the vendor directly for a quote. Enterprise pricing plans are estimated to start at $395.
Kayako is a help desk software sold either as a SaaS or on-premise. SaaS is sold in the following plans:
The on-premise version is sold as the following:
ManageEngine Service Desk is designed to work with the following add-ons and plug-ins to ensure unparalleled functionality and enable businesses to meet and satisfy their varying customer service needs.
|Hallmark, Lufthansa, GE, Intel, Airbus||Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba|
|+1-800-443-6694||1.888.952.9256; 1.415.418.3366 (worldwide)|
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Italy, Dutch||USA, UK, Canada, China, Germany, India, Japan|
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
Page last modified
If you continue having doubts about which app will work best for your business it may be a sensible idea to examine each service’s social metrics. These metrics are usually a way to see how popular every solution is and how large is its online presence. For instance, in case of Facebook Kayako has 10897 likes on their official page while ManageEngine ServiceDesk profile is liked by 15368 people.