Compare JIRA Service Desk vs. KayakoToday’s corporations need the most effective Help Desk Software product to continue to be competitive. On this page we help you with buying the right software to select the application that best matches your most urgent needs, not the solution with the higher number of features. We know that not all people have the time to examine a large number of different services, so we prepared a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Zendesk, Freshdesk, Samanage.
|Monthly payment | One-time payment | Annual Subscription | Quote-based||Monthly payment | One-time payment|
JIRA Service Desk is a hosted service desk platform developed by Atlassian. It is a popular help desk solution widely used by many leading open source projects.
Deliver customer service support in a simple, seamless, and scalable way, trusted by over 30,000 organizatons worldwide
| Level 6|
341 George Street
Sydney, NSW, 2000
|Fourth floor, Midland Financial Centre 21-22 G.T. Road Jalandhar, Punjab 144001 India|
After the free 7-day trial period for the Cloud and the 30-day trial period for the Server option, you can continue using the software by purchasing the following subscriptions:
Cloud Hosted Service Desk
For more than 16 agents, you may use the Jira Service Desk website’s calculator to compute the cost. Annual pricing is also available which starts at $100 for 1-3 users.
The Server option caters up to more than 250 agents while the Data Center can serve over 15,000 agents. Their prices vary for every tier which are displayed on the website.
Kayako is a help desk software sold either as a SaaS or on-premise. SaaS is sold in the following plans:
The on-premise version is sold as the following:
|USA, UK, Canada, International||USA, UK, Canada, China, Germany, India, Japan|
|The Daily Telegraph, Twitter, NASA||Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba|
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
JIRA Service Desk provides integration with the following business systems and applications:
|Learn more about JIRA Service Desk pricing||Learn more about Kayako pricing|
|+61 2 9262 1443||1.888.952.9256; 1.415.418.3366 (worldwide)|
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Both Kayako and JIRA Service Desk were reviewed by a group of reliable SaaS experts who conducted a detailed study of all crucial elements of every product. Their total rating was calculated using our unique SmartScore model which gives a separate partial score to every factor such as: main functionalities, customer support, mobile device support, security, customer satisfaction as well as market presence. Here at FinancesOnline we realize useful features are not the only thing important to a business so we do our best to pay attention to all aspects of a product before giving it a final score.