Compare Jira Service Desk vs. KayakoIf you wish to get a easy way to decide which Customer Support Software product is better, our unique method gives Kayako a score of 8.6 and JIRA Service Desk a score of 8.8 for general quality and performance. Furthermore, Kayako is rated at 95%, while JIRA Service Desk is rated 96% for their user satisfaction level. You can also review their product details, such as features, tools, options, plans, prices, and many more. Check whether the solution lets you to customize some of its funnels to make sure it complements your own business procedures. Those of you who are pressed for time or need a Help Desk Software recommendation from our team might want to try out these top choices for the current year: Freshdesk, Zendesk, Salesforce Essentials.
|Monthly payment | One-time payment | Annual Subscription | Quote-based||Free | Monthly payment | Quote-based|
Jira Service Desk is a hosted service desk platform developed by Atlassian. It is a popular help desk solution widely used by many leading open source projects.
Kayako is the winner of our Expert's Choice Award. It delivers customer service in a powerful, seamless, and scalable way, trusted by over 50,000 organizations worldwide.
|List of Features|
List of Features
| Level 6|
341 George Street
Sydney, NSW, 2000
Fourth floor, Midland Financial Centre 21-22
G.T. Road Jalandhar, Punjab 144001
After the free 7-day trial period for the Cloud and the 30-day trial period for the Server option, you can continue using the software by purchasing the following subscriptions:
Cloud Hosted Service Desk
For more than 16 agents, you may use the Jira Service Desk website’s calculator to compute the cost. Annual pricing is also available which starts at $100 for 1-3 users.
The Server option caters up to more than 250 agents while the Data Center can serve over 15,000 agents. Their prices vary for every tier which are displayed on the website.
Inbox – $9/agent per month
Team – $15/agent per month
Growth – $29/agent per month
Scale – $59/agent per month
Enterprise – Custom pricing starts at $90/agent
|The Daily Telegraph, Twitter, NASA||Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba|
|English||English, German, Hindi, Spanish, French|
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
|+61 2 9262 1443||1.888.952.9256; 1.415.418.3366 (worldwide)|
|Learn more about Jira Service Desk pricing||Learn more about Kayako pricing|
Jira Service Desk provides integration with the following business systems and applications:
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You don’t want exclusively a broad range of features and scalable pricing from a popular Customer Support Software. Almost as essential as main features is a trustworthy customer support. You want to guarantee that in a situation where you have any questions about Kayako or JIRA Service Desk, or you struggle with some problems, or perhaps you’ll want to ask for a certain change or feature useful to your business you can count on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are provided. What is more, it’s a big plus if you are able to profit from individual training or at least a knowledge base you can use.