Compare Helpdesk Pilot vs. KayakoIf you’re experiencing a tough time picking the right Help Desk Software product for your circumstances, it’s a good idea to compare the available software and discover which tool offers more positive aspects. In particular, here you can examine Kayako (overall score: 8.7; user rating: 95%) vs. Helpdesk Pilot (overall score: 7.2; user rating: 99%) for their overall performance. You can also see which one provides more tools that you need or which has more suitable pricing plans for your current situation. Working with a clear table to match their features will significantly boost the chances of obtaining the appropriate product for your company. Look closely at other areas of the software such as ease-of-use, flexibility, scalability, and pricing terms. If you need to quickly decide on the more reliable Help Desk Software according to our experts we recommend you try out these services: LiveAgent, Freshdesk, Samanage.
|Annual Subscription||Monthly payment | One-time payment|
Great for Customer Support and IT Help Desk Management.
Deliver customer service support in a simple, seamless, and scalable way, trusted by over 30,000 organizatons worldwide
|Verizon, Capgemini, Swarco||Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba|
|1-917-720-3199||1.888.952.9256; 1.415.418.3366 (worldwide)|
|Small Business | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|Learn more about Helpdesk Pilot pricing||Learn more about Kayako pricing|
The tool integrates with a lot of platforms, including:
Annual subscription fee for Helpdesk Pilot:
Lite Edition – $895
Pro Edition – $1195
Enterprise Edition – $1495
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Kayako is a help desk software sold either as a SaaS or on-premise. SaaS is sold in the following plans:
The on-premise version is sold as the following:
|USA, Canada, Europe||USA, UK, Canada, China, Germany, India, Japan|
|Fourth floor, Midland Financial Centre 21-22 G.T. Road Jalandhar, Punjab 144001 India|
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If you are still having doubts about which software will work best in your case it might be a sensible idea to take a look at each service’s social metrics. Such metrics are quite often an indicator of how popular every app is and how wide is its online presence. For example, in case of Facebook Kayako has 10897 likes on their official page while Helpdesk Pilot profile is liked by 0 people.