When choosing the proper Help Desk Software for your company it is recommended that you examine the functions, pricing, as well as other crucial details about the product and vendor. Here, you can examine the similarities and differences between Kayako (overall score at 8.6 and user satisfaction at 95%) and Helpdesk Pilot (overall score at 7.2 and user satisfaction at 99%). It's also possible to check out their specific modules, such as services, plans, rates, terms, etc. What is more, read the terms thoroughly for information on hidden fees, such as, setup fees, independent customer service, upgrade fees, storage fees, and other similar charges. We did our best to review all popular Help Desk Software solutions available out there, but among them these three deserved our special attention: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Up to 3 agents
Live chat and email
Basic Help Center
600+ integrations with Zapier
Inbox – $9/agent per month
All Free features, plus:
Email, chat and social
Basic Help Center
Team – $15/agent per month
All Inbox Features, plus:
SLA and business hours
Growth – $29/agent per month
All Team features, plus:
Custom views, fields, and forms
Advanced Help Center customization
Scale – $59/agent per month
All Growth features, plus:
Advanced workflow customization
Internal Help Center
Custom security policies
Custom roles and permissions
Enterprise – Custom pricing starts at $90/agent
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Access to App Gallery
Standard Phone Channel
Basic Social Channel
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Advanced Social Channel
Custom Domain Mapping
Garden – $35 per agent/month (yearly) or $44 (monthly)
Live Chat Channel
Estate – $49 per agent/month (yearly) or $59 (monthly)
Custom Agent Roles
Forest – $89 per agent/month (yearly) or $99 (monthly)
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
The tool integrates with a lot of platforms, including:
MS Exchange Support
Help Desk Migration
Microsoft Dynamics CRM
SAML Single Sign-on
More apps from Kayako community
REST API integrates with your apps and backend systems
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Kayako Fourth floor, Midland Financial Centre 21-22 G.T. Road Jalandhar, Punjab 144001 India
311 California street, San Francisco, CA 94104
Types of Clients
Types of Clients
Small Business | Medium Business
Small Business | Large Enterprises | Medium Business
Small Business | Large Enterprises | Medium Business | Freelancers
It may not always be sufficient to just compare Kayako and Helpdesk Pilot against each other. While specific functionalities, pricing and customer comments are all important and should be included when making a final choice, you should also check out the recognition and awards merited by every product. In many cases a less known solution may turn out to be a great choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which shows that despite lesser market presence it’s a worthy contender to the apps that rule the market.
If you need more information about Kayako or you simply have a question let us know what you need and we’ll forward your request directly to the vendor.
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