Compare Helpdesk Pilot vs. KayakoWhen choosing the proper Help Desk Software for your company it is recommended that you examine the functions, pricing, as well as other crucial details about the product and vendor. Here, you can examine the similarities and differences between Kayako (overall score at 8.6 and user satisfaction at 95%) and Helpdesk Pilot (overall score at 7.2 and user satisfaction at 99%). It's also possible to check out their specific modules, such as services, plans, rates, terms, etc. What is more, read the terms thoroughly for information on hidden fees, such as, setup fees, independent customer service, upgrade fees, storage fees, and other similar charges. Those of you who want to save some time or could use a Help Desk Software advice from our experts might want to investigate these top choices for the current year: Samanage, Freshdesk, Zendesk.
|Annual Subscription||Free | Monthly payment | Quote-based|
Great for Customer Support and IT Help Desk Management.
Kayako is the winner of our Expert's Choice Award. It delivers customer service in a powerful, seamless, and scalable way, trusted by over 50,000 organizations worldwide.
Annual subscription fee for Helpdesk Pilot:
Lite Edition – $895
Pro Edition – $1195
Enterprise Edition – $1495
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Inbox – $9/agent per month
Team – $15/agent per month
Growth – $29/agent per month
Scale – $59/agent per month
Enterprise – Custom pricing starts at $90/agent
|Verizon, Capgemini, Swarco||Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba|
The tool integrates with a lot of platforms, including:
Fourth floor, Midland Financial Centre 21-22
G.T. Road Jalandhar, Punjab 144001
|Types of Clients|
Types of Clients
|Small Business | Medium Business||Small Business | Large Enterprises | Medium Business|
|English, Europe||English, German, Hindi, Spanish, French|
|Learn more about Helpdesk Pilot pricing||Learn more about Kayako pricing|
|1-917-720-3199||1.888.952.9256; 1.415.418.3366 (worldwide)|
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It may not always be sufficient to just compare Kayako and Helpdesk Pilot against each other. While specific functionalities, pricing and customer comments are all important and should be included when making a final choice, you should also check out the recognition and awards merited by every product. In many cases a less known solution may turn out to be a great choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which shows that despite lesser market presence it’s a worthy contender to the apps that rule the market.