Compare Helpdesk Pilot vs. Kayako

If you’re experiencing a tough time picking the right Help Desk Software product for your circumstances, it’s a good idea to compare the available software and discover which tool offers more positive aspects. In particular, here you can examine Kayako (overall score: 8.7; user rating: 95%) vs. Helpdesk Pilot (overall score: 7.2; user rating: 99%) for their overall performance. You can also see which one provides more tools that you need or which has more suitable pricing plans for your current situation. Working with a clear table to match their features will significantly boost the chances of obtaining the appropriate product for your company. Look closely at other areas of the software such as ease-of-use, flexibility, scalability, and pricing terms. If you need to quickly decide on the more reliable Help Desk Software according to our experts we recommend you try out these services: LiveAgent, Freshdesk, Samanage.
Product

Helpdesk Pilot

VS

Kayako

VS

Helpdesk Pilot screenshot Kayako screenshot
Pricing Details

Total Score

Our Score

7.2 ?

Our Score

8.6 ?

Customer Experience

Customer Experience

Customer Experience

99% ?

Customer Experience

95% ?

Price

Price

$895

$24

Pricing Type

Pricing Type

Annual Subscription Monthly payment | One-time payment
Complete Review

Complete Review

General Info

General Info

Great for Customer Support and IT Help Desk Management.
Deliver customer service support in a simple, seamless, and scalable way, trusted by over 30,000 organizatons worldwide
Quick Links
Popular Customers

Popular Customers

Verizon, Capgemini, Swarco Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba
Phone No.

Phone No.

1-917-720-3199 1.888.952.9256; 1.415.418.3366 (worldwide)
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Customer Types

Customer Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Details

Pricing Details

Learn more about Helpdesk Pilot pricing Learn more about Kayako pricing
Available Integrations

Available Integrations

The tool integrates with a lot of platforms, including:

  • Google Apps
  • MS Exchange Support
  • Basecamp
  • Drupal
  • Freshbooks
  • Joomla
  • Mailchimp
  • Salesforce
  • SAML Single Sign-on
  • WHMCS
  • WordPress
  • Yammer
  • More apps from Kayako community
  • REST API integrates with your apps and backend systems
Cost Details

Cost Details

Annual subscription fee for Helpdesk Pilot:

Lite Edition – $895

  • 5 categories
  • Maximum staff: 20

Pro Edition – $1195

  • 10 categories
  • LDAP integration
  • Maximum staff: 30

Enterprise Edition – $1495

  • Unlimited categories
  • LDAP integration
  • SLA management
  • Re-branding rights
  • Maximum staff: no limit

Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.

Kayako is a help desk software sold either as a SaaS or on-premise. SaaS is sold in the following plans:

  • Case ($24 per month, billed annually or $29 monthly): per agent; ticket and email management; intelligent ticket routing and workflows; set targets and track reply deadlines
  • Engage ($24 per month, billed annually or $29 monthly): per agent; roll-out live chat; real-time visitor monitoring; voice and click-to-call
  • Fusion ($39 per month, billed annually or $49 monthly): per agent; email + tickets + live chat + calls; every conversation tracked

The on-premise version is sold as the following:

  • Case ($3,000 per year): 10 agents; ticket and email management; intelligent ticket routing and workflows; set targets and track reply deadlines
  • Engage ($3,000 per year): 10 agents; roll out live chat straight away; real-time visitor monitoring; VoIP integration + click-to-call
  • Fusion ($4,000 per year): 10 agents; live chat + email + tickets + voice; every conversation tracked
Available Languages

Available Languages

USA, Canada, Europe USA, UK, Canada, China, Germany, India, Japan
Email Address

Email Address

support@helpdeskpilot.com sales@kayako.com
Vendor's Address

Vendor's Address

Fourth floor, Midland Financial Centre 21-22 G.T. Road Jalandhar, Punjab 144001 India
Available Features

Available Features

Helpdesk Pilot FEATURES

  • Ultra clean and intuitive user interface
  • Designed for simplicity
  • Engineered for performance
  • Designed to adapt to your company’s requirements
  • Manage requests sent via email
  • Customize priority
  • End-user web interface
  • Extend the functionality of the help desk
  • Template-based notifications
  • Staff and category signature
  • Tags and due dates
  • Dashboard for starters
  • Private notes for collaboration
  • Smart rules
  • Conversational view
  • Single response, multiple actions
  • Reply to tickets via email
  • Visually informative
  • Quality of service
  • Utilize data within reports

Kayako FEATURES

  • Support ticketing with email integration
  • Fully featured live chat for your customer service portal and website
  • Real-time visitor tracking
  • Phone call tracking and recording
  • Enhanced self-service portal
  • Advanced ticket workflows, rules and automations
  • Customizable tickets, chats and customers
  • Enhanced customer and organization profiles for CRM
  • Multiple-plan support
  • Ticket reply and resolution deadline management
  • Set business hours for accurate performance tracking
  • Automatic escalation rules to prevent unaddressed customer queries
  • Mobile apps for iOS, Android, Windows and Blackberry
  • Mobile live chat with the Jabber gateway
  • 100+ out-of-the-box help desk reports
  • Custom reports via Kayako Query Language
  • Schedule reports are automatically sent to your inbox
  • Multi-lingual customer support and localizations
  • Customizable look and feel of the help desk
Available Support

Available Support

Phone
Training
Phone Live Support
Ticket
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you are still having doubts about which software will work best in your case it might be a sensible idea to take a look at each service’s social metrics. Such metrics are quite often an indicator of how popular every app is and how wide is its online presence. For example, in case of Facebook Kayako has 10897 likes on their official page while Helpdesk Pilot profile is liked by 0 people.