Compare Helpdesk Pilot vs. Kayako

When choosing the proper Help Desk Software for your company it is recommended that you examine the functions, pricing, as well as other crucial details about the product and vendor. Here, you can examine the similarities and differences between Kayako (overall score at 8.6 and user satisfaction at 95%) and Helpdesk Pilot (overall score at 7.2 and user satisfaction at 99%). It's also possible to check out their specific modules, such as services, plans, rates, terms, etc. What is more, read the terms thoroughly for information on hidden fees, such as, setup fees, independent customer service, upgrade fees, storage fees, and other similar charges. We did our best to review all popular Help Desk Software solutions available out there, but among them these three deserved our special attention: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.

Helpdesk Pilot




Helpdesk Pilot screenshot Kayako screenshot
Pricing Page

Total Score

Our Score

7.2 ?

Our Score

9.5 ?

Customer Experience

Customer Experience

Customer Experience

99% ?

Customer Experience

95% ?





Pricing Model

Pricing Model

Annual Subscription Free | Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

Great for Customer Support and IT Help Desk Management.
Kayako is the winner of our Expert's Choice Award. It delivers customer service in a powerful, seamless, and scalable way, trusted by over 50,000 organizations worldwide.
Easy Links
Available Plans

Available Plans

Annual subscription fee for Helpdesk Pilot:

Lite Edition – $895

  • 5 categories
  • Maximum staff: 20

Pro Edition – $1195

  • 10 categories
  • LDAP integration
  • Maximum staff: 30

Enterprise Edition – $1495

  • Unlimited categories
  • LDAP integration
  • SLA management
  • Re-branding rights
  • Maximum staff: no limit

Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.


  • Up to 3 agents
  • Live chat and email
  • Basic Help Center
  • 600+ integrations with Zapier

Inbox – $9/agent per month

  • All Free features, plus:
  • Email, chat and social
  • Basic Help Center
  • Assignment rules
  • Insights
  • Collision prevention
  • Reply-only macros

Team – $15/agent per month

  • All Inbox Features, plus:
  • Support workflow
  • SLA and business hours
  • Advanced Insights
  • Macros
  • Single sign-on

Growth – $29/agent per month

  • All Team features, plus:
  • Powerful automation
  • Custom views, fields, and forms
  • Custom reporting
  • Multi-brand, multi-language
  • Advanced Help Center customization
  • Organization profiles

Scale – $59/agent per month

  • All Growth features, plus:
  • Advanced workflow customization
  • Internal Help Center
  • Shared organizations
  • Custom security policies
  • Custom roles and permissions
  • Salesforce integration

Enterprise Custom pricing starts at $90/agent

Available Features

Available Features

Helpdesk Pilot FEATURES

  • Ultra clean and intuitive user interface
  • Designed for simplicity
  • Engineered for performance
  • Designed to adapt to your company’s requirements
  • Manage requests sent via email
  • Customize priority
  • End-user web interface
  • Extend the functionality of the help desk
  • Template-based notifications
  • Staff and category signature
  • Tags and due dates
  • Dashboard for starters
  • Private notes for collaboration
  • Smart rules
  • Conversational view
  • Single response, multiple actions
  • Reply to tickets via email
  • Visually informative
  • Quality of service
  • Utilize data within reports


  • Support ticketing with email integration
  • Fully featured live chat for your customer service portal and website
  • Real-time visitor tracking
  • Real-time messaging for help center and website
  • Set SLAs to keep on top of customer conversations
  • Phone call tracking and recording
  • Enhanced self-service portal
  • Advanced ticket workflows, rules and automations
  • Customizable tickets, chats and customers
  • Custom fields to collect all information needed
  • Enhanced customer and organization profiles for CRM
  • Multiple-plan support
  • Ticket reply and resolution deadline management
  • Set business hours for accurate performance tracking
  • Slack integration
  • Automatic escalation rules to prevent unaddressed customer queries
  • Mobile apps for iOS, Android, Windows and Blackberry
  • Mobile live chat with the Jabber gateway
  • 100+ out-of-the-box help desk reports
  • Custom reports via Kayako Query Language
  • Schedule reports are automatically sent to your inbox
  • Multi-lingual customer support and localizations
  • Customizable look and feel of the help desk
  • Strong support for ecommerce to increase sales and improve loyalty
  • Intuitively designed Help Center enable customers to help themselves
  • Rich customer and organization profiles
  • Simple webhook integration to push customer data into Kayako
  • Shared inbox enhances collaboration
Prominent Customers

Prominent Customers

Verizon, Capgemini, Swarco Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba
Supported Integrations

Supported Integrations

The tool integrates with a lot of platforms, including:

  • Google Apps
  • MS Exchange Support
  • 123FormBuilder
  • ActiveCampaign
  • Basecamp
  • BigCommerce
  • Campaign Monitor
  • Chargebee
  • Chargify
  • Constant Contact
  • Customer Thermometer
  • Dropbox
  • Drupal
  • Eventbrite
  • Facebook
  • Flowdock
  • Freshbooks
  • Geckoboard
  • GetResponse
  • GitHub
  • Gmail
  • G Suite
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Help Desk Migration
  • Hootsuite
  • HubSpot CRM
  • Infusionsoft
  • InsightSquared
  • Intercom
  • JIRA Software
  • Joomla
  • LinkedIn
  • MailChimp
  • Marketo
  • Microsoft Dynamics CRM
  • Microsoft Outlook
  • Nimble
  • Pardot
  • PayPal
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • Quickbooks
  • Recurly
  • Salesforce
  • SalesforceIQ
  • SAML Single Sign-on
  • Shopify
  • Slaask
  • Slack
  • Stripe
  • Sugar CRM
  • SurveyGizmo
  • SurveyMonkey
  • SyncDojo
  • Teamwork Projects
  • Trello
  • Twitter
  • Typeform
  • Webhooks
  • WooCommerce
  • WordPress
  • Wufoo
  • Xero
  • Yammer
  • More apps from Kayako community
  • REST API integrates with your apps and backend systems
  • Zapier
  • Zoho CRM
  • Zuora
OS Supported

OS Supported

Company's Address

Company's Address

Fourth floor, Midland Financial Centre 21-22
G.T. Road Jalandhar, Punjab 144001
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Available Languages

Available Languages

English English, German, Hindi, Spanish, French
Company Email

Company Email
Support Types

Support Types

Phone Live Support
Ticket Training
Pricing Page

Pricing Page

Learn more about Helpdesk Pilot pricing Learn more about Kayako pricing
Phone Number

Phone Number

1-917-720-3199 1.888.952.9256; 1.415.418.3366 (worldwide)
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It may not always be sufficient to just compare Kayako and Helpdesk Pilot against each other. While specific functionalities, pricing and customer comments are all important and should be included when making a final choice, you should also check out the recognition and awards merited by every product. In many cases a less known solution may turn out to be a great choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which shows that despite lesser market presence it’s a worthy contender to the apps that rule the market.