Compare ConnectWise Automate vs. Kayako

If you’re having a tough time choosing the right Customer Support Software product for your company, we suggest that you compare the available software and see which solution offers more advantages. In particular, here you can assess Kayako (overall score: 8.6; user rating: 95%) vs. ConnectWise Automate (overall score: 8.5; user rating: 100%) for their overall performance. You can even see which one provides more functions that you need or which has better pricing plans for your current budget constraints. Using a clear table to compare their features will significantly increase the chances of finding the appropriate product for your company. Take a closer look at other factors of the software like if it’s easy to use, flexibility, scalability, and pricing options. We know that not all companies have enough time to test a large number of various products, so we came up with a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: LiveAgent, Samanage, Freshdesk.
Software

ConnectWise Automate

VS

Kayako

VS

ConnectWise Automate screenshot Kayako screenshot
Pricing Details

Total Score

Our Score

8.5 ?

Our Score

8.6 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

95% ?

Cost

Cost

by quote

$24

Price Scheme

Price Scheme

Quote-based Monthly payment | One-time payment
Full Review

Full Review

Overview

Overview

ConnectWise Automate helps boost the effectiveness of your IT team with flexible remote monitoring and management tools.
Deliver customer service support in a simple, seamless, and scalable way, trusted by over 30,000 organizatons worldwide
Useful Links
Company's Address

Company's Address

4110 George Rd., Suite 200
Tampa, FL 33634
USA
Fourth floor, Midland Financial Centre 21-22 G.T. Road Jalandhar, Punjab 144001 India
Languages Supported

Languages Supported

USA, UK, Canada, International USA, UK, Canada, China, Germany, India, Japan
Available Features

Available Features

ConnectWise Automate FEATURES

  • Discovery
  • Management
  • Patching
  • Monitoring
  • Automation
  • Integrations

Kayako FEATURES

  • Support ticketing with email integration
  • Fully featured live chat for your customer service portal and website
  • Real-time visitor tracking
  • Phone call tracking and recording
  • Enhanced self-service portal
  • Advanced ticket workflows, rules and automations
  • Customizable tickets, chats and customers
  • Enhanced customer and organization profiles for CRM
  • Multiple-plan support
  • Ticket reply and resolution deadline management
  • Set business hours for accurate performance tracking
  • Automatic escalation rules to prevent unaddressed customer queries
  • Mobile apps for iOS, Android, Windows and Blackberry
  • Mobile live chat with the Jabber gateway
  • 100+ out-of-the-box help desk reports
  • Custom reports via Kayako Query Language
  • Schedule reports are automatically sent to your inbox
  • Multi-lingual customer support and localizations
  • Customizable look and feel of the help desk
Contact Phone

Contact Phone

+1-800-671-6898 1.888.952.9256; 1.415.418.3366 (worldwide)
Supported Integrations

Supported Integrations

ConnectWise Automate integrates with the following business systems and applications:

  • ConnectWise Manage
  • ConnectWise Control
  • Basecamp
  • Drupal
  • Freshbooks
  • Joomla
  • Mailchimp
  • Salesforce
  • SAML Single Sign-on
  • WHMCS
  • WordPress
  • Yammer
  • More apps from Kayako community
  • REST API integrates with your apps and backend systems
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Prominent Clients

Prominent Clients

Innovative Computing Systems Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba
Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Email Address

Email Address

sales@kayako.com
OS Supported

OS Supported

Windows
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Plans

Pricing Plans

ConnectWise’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and request a quote. You can also subscribe for their free trial, and check whether the software is a perfect fit for your business.

Kayako is a help desk software sold either as a SaaS or on-premise. SaaS is sold in the following plans:

  • Case ($24 per month, billed annually or $29 monthly): per agent; ticket and email management; intelligent ticket routing and workflows; set targets and track reply deadlines
  • Engage ($24 per month, billed annually or $29 monthly): per agent; roll-out live chat; real-time visitor monitoring; voice and click-to-call
  • Fusion ($39 per month, billed annually or $49 monthly): per agent; email + tickets + live chat + calls; every conversation tracked

The on-premise version is sold as the following:

  • Case ($3,000 per year): 10 agents; ticket and email management; intelligent ticket routing and workflows; set targets and track reply deadlines
  • Engage ($3,000 per year): 10 agents; roll out live chat straight away; real-time visitor monitoring; VoIP integration + click-to-call
  • Fusion ($4,000 per year): 10 agents; live chat + email + tickets + voice; every conversation tracked
Pricing Details

Pricing Details

Learn more about ConnectWise Automate pricing Learn more about Kayako pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, information and reviews that we presented in this table were collected from official company pages, promotional materials available online, actual experience from real users as well as our own direct use of every app by a professional reviewer. We pay a lot of attention to comprehensively test every app, so we not only test it ourselves, but we also correlate our findings with opinions of other people from the B2B community.