Compare ConnectWise Automate vs. Kayako

Purchasing the right Customer Support Software product is as easy as evaluating the good and low features and terms offered by Kayako and ConnectWise Automate. Here it's also possible to match their general scores: 8.6 for Kayako vs. 8.5 for ConnectWise Automate. Or you can look at their general user satisfaction rating, 95% for Kayako vs. 100% for ConnectWise Automate. We suggest that you spend some time to analyze their specific functions and decide which one is the better option for your company. Likewise, remember to take into account your company’s or industry’s special circumstances, for example, a multilingual software for a global staff or a mobile platform to help you work away from your office. We are aware that not all companies have the time to try out dozens of different solutions, so we created a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Samanage, Freshdesk, Zendesk.
Software

ConnectWise Automate

VS

Kayako

VS

ConnectWise Automate screenshot Kayako screenshot
Pricing Details

Our Score

Our Score

8.5 ?

Our Score

9.5 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

95% ?

Pricing

Pricing

by quote

$9

Price Scheme

Price Scheme

Quote-based Free | Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

ConnectWise Automate is a software product that helps to boost the effectiveness of your IT team with flexible remote monitoring and management tools.
Kayako is the winner of our Expert's Choice Award. It delivers customer service in a powerful, seamless, and scalable way, trusted by over 50,000 organizations worldwide.
Easy Links
Languages Supported

Languages Supported

English English, German, Hindi, Spanish, French
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Phone No.

Phone No.

+1-800-671-6898 1.888.952.9256; 1.415.418.3366 (worldwide)
Devices Supported

Devices Supported

Windows
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Prominent Customers

Prominent Customers

Innovative Computing Systems Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba
Features

Features

ConnectWise Automate FEATURES

  • Discovery
  • Management
  • Patching
  • Monitoring
  • Automation
  • Integrations

Kayako FEATURES

  • Support ticketing with email integration
  • Fully featured live chat for your customer service portal and website
  • Real-time visitor tracking
  • Real-time messaging for help center and website
  • Set SLAs to keep on top of customer conversations
  • Phone call tracking and recording
  • Enhanced self-service portal
  • Advanced ticket workflows, rules and automations
  • Customizable tickets, chats and customers
  • Custom fields to collect all information needed
  • Enhanced customer and organization profiles for CRM
  • Multiple-plan support
  • Ticket reply and resolution deadline management
  • Set business hours for accurate performance tracking
  • Slack integration
  • Automatic escalation rules to prevent unaddressed customer queries
  • Mobile apps for iOS, Android, Windows and Blackberry
  • Mobile live chat with the Jabber gateway
  • 100+ out-of-the-box help desk reports
  • Custom reports via Kayako Query Language
  • Schedule reports are automatically sent to your inbox
  • Multi-lingual customer support and localizations
  • Customizable look and feel of the help desk
  • Strong support for ecommerce to increase sales and improve loyalty
  • Intuitively designed Help Center enable customers to help themselves
  • Rich customer and organization profiles
  • Simple webhook integration to push customer data into Kayako
  • Shared inbox enhances collaboration
Email Address

Email Address

sales@kayako.com
Types of Customers

Types of Customers

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Details

Pricing Details

Learn more about ConnectWise Automate pricing Learn more about Kayako pricing
Vendor's Address

Vendor's Address

4110 George Rd., Suite 200
Tampa, FL 33634
USA
Kayako
Fourth floor, Midland Financial Centre 21-22
G.T. Road Jalandhar, Punjab 144001
India
Supported Integrations

Supported Integrations

ConnectWise Automate integrates with the following business systems and applications:

  • ConnectWise Manage
  • ConnectWise Control
  • 123FormBuilder
  • ActiveCampaign
  • Basecamp
  • BigCommerce
  • Campaign Monitor
  • Chargebee
  • Chargify
  • Constant Contact
  • Customer Thermometer
  • Dropbox
  • Drupal
  • Eventbrite
  • Facebook
  • Flowdock
  • Freshbooks
  • Geckoboard
  • GetResponse
  • GitHub
  • Gmail
  • G Suite
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Help Desk Migration
  • Hootsuite
  • HubSpot CRM
  • Infusionsoft
  • InsightSquared
  • Intercom
  • JIRA Software
  • Joomla
  • LinkedIn
  • MailChimp
  • Marketo
  • Microsoft Dynamics CRM
  • Microsoft Outlook
  • Nicereply.com
  • Nimble
  • Pardot
  • PayPal
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • Quickbooks
  • Recurly
  • Salesforce
  • SalesforceIQ
  • SAML Single Sign-on
  • Shopify
  • Slaask
  • Slack
  • Stripe
  • Sugar CRM
  • SurveyGizmo
  • SurveyMonkey
  • SyncDojo
  • Teamwork Projects
  • Trello
  • Twitter
  • Typeform
  • Webhooks
  • WHMCS
  • WooCommerce
  • WordPress
  • Wufoo
  • Xero
  • Yammer
  • More apps from Kayako community
  • REST API integrates with your apps and backend systems
  • Zapier
  • Zoho CRM
  • Zuora
Available Plans

Available Plans

ConnectWise’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and request a quote. You can also subscribe for their free trial, and check whether the software is a perfect fit for your business.

Free

  • Up to 3 agents
  • Live chat and email
  • Basic Help Center
  • 600+ integrations with Zapier

Inbox – $9/agent per month

  • All Free features, plus:
  • Email, chat and social
  • Basic Help Center
  • Assignment rules
  • Insights
  • Collision prevention
  • Reply-only macros

Team – $15/agent per month

  • All Inbox Features, plus:
  • Support workflow
  • SLA and business hours
  • Advanced Insights
  • Macros
  • Single sign-on

Growth – $29/agent per month

  • All Team features, plus:
  • Powerful automation
  • Custom views, fields, and forms
  • Custom reporting
  • Multi-brand, multi-language
  • Advanced Help Center customization
  • Organization profiles

Scale – $59/agent per month

  • All Growth features, plus:
  • Advanced workflow customization
  • Internal Help Center
  • Shared organizations
  • Custom security policies
  • Custom roles and permissions
  • Salesforce integration

Enterprise Custom pricing starts at $90/agent

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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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The products examined on this page are only a small part of our complete Customer Support Software category and you should take into account that there may be more desirable solutions out there. If you would like to make sure you make the optimal decision for your company we strongly suggest that you compare more apps first. You can also consider to check out our top 10 Customer Support Software list to learn which services are at the moment the best ones and dominate the market.