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Compare Kapdesk vs. BigContacts

It’s a good idea to use our scoring system to provide you with a general idea which CRM Software product is better for your business. For overall product quality, Kapdesk attained 8.0 points, while BigContacts received 9.0 points. At the same time, for user satisfaction, Kapdesk scored 100%, while BigContacts scored 100%. Information regarding their characteristics, tools, supported platforms, customer service, plus more are provided below to help you get a more accurate comparison. Keep in mind to choose only the tools that you need to avoid wasting money for tools that you won’t be using. As of now, the best solutions in our Help Desk Software category are: Samanage, Zendesk, Freshdesk.
Comparison

Kapdesk

VS

BigContacts

VS

Kapdesk screenshot BigContacts screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

9.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Price

Price

by quote

$10

Price Scheme

Price Scheme

Quote-based Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Product Info

Product Info

Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.
BigContacts is a software company that develops simple and affordable web based CRM software for small business.
Quick Links
List of Features

List of Features

Kapdesk FEATURES

  • Multi Channel Support
  • Ticketing
  • Team Inbox
  • Automated Responses
  • Escalation Matrix
  • Reports and Analytics
  • Self Service Portal
  • Feedback and Survey

BigContacts FEATURES

  • Contact Dashboard
  • Task Module
  • Unlimited Storage
  • Easy Customization
  • Unlimited Data storage
  • Team Calendar
  • Mobile Access
  • Capture & Store all Email
  • Custom Reports
  • Secure (SSL) Connection
  • Email Marketing
  • Sales Tracking Module
  • Email & Letter Templates
  • Webforms
  • Outstanding Support
Languages Supported

Languages Supported

English, India English
Popular Customers

Popular Customers

Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid ReechCraft, Duell Wealth Preservation, Avalon Realty, Hawaiian South Shore
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Contact Address

Contact Address

Adjetter Media Network Pvt. Ltd.
#25, Vruddhi Complex,
6th Cross, Leela Palace Road,
Next To Sri Ayyappa Temple,
Kodihalli, Bangalore – 560008
India
2180 Satellite Boulevard, Suite 400
Duluth, GA 30097-4927
Vendor Email

Vendor Email

sales@kapturecrm.com
Integrations

Integrations

Kapdesk is designed to integrate with a wide range of popular CRM systems.

  • Twitter
  • Skype
  • PieSync
  • Microsoft Outlook
  • LinkedIn
  • MailChimp
  • Campaign Monitor
  • Google Calendar
  • ActiveCampaign
Pricing Page

Pricing Page

Learn more about Kapdesk pricing Learn more about BigContacts pricing
Contact Phone

Contact Phone

+91-789-988-7755 (888) 286-6578
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Cost Details

Cost Details

Kapdesk offers quote-based enterprise pricing. Contact them now to request for more pricing information and other product details.

Big – $10/user/month or $5/user/month (Annual)

  • 1,000 Total Contacts
  • 2GB Total File Storage
  • Contact Management Module

Bigger – $20/user/month or $15/user/month (Annual)

  • 10,000 Total Contacts
  • 10GB Total File Storage
  • Email Integration
  • Sales Tracking Module
  • Email Marketing Module
  • System Reminders & Alerts
  • Google Contacts Sync
  • MailChimp Sync

Biggest – $30/user/month or $25/user/month (Annual)

  • All Bigger features
  • 50,000 Total Contacts
  • 50GB Total File Storage
  • Google Calendar Sync
  • Outlook Synchronization
  • Social Media Tracking
  • API Access
Types of Support

Types of Support

Phone Live Support
Ticket
Phone
Ticket Training
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Please pay attention to the fact that while both Kapdesk and BigContacts may provide a top quality range of features each software may be designed for a different business size. If you are comparing features you should give some attention to a company size they are meant for. Some features may scale up efficiently for big enterprises but if you have a small or mid-sized business it’s usually better to refrain paying for complex features that you may never actually use.