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Compare JustCall vs LiveAgent

What is better JustCall or LiveAgent? Comparing JustCall and LiveAgent, it is simple to see which Customer Support Software product is the better alternative. This means that your company will be able to choose most productive and useful application. You can check the details, including available tools, pricing, plans offered by each vendor, offer stipulations, and many more

We also let you check their general scores to know which one looks to be more suitable. JustCall has 9.2 points for overall quality and 90% rating for user satisfaction; while LiveAgent has 9.4 points for overall quality and 99% for user satisfaction. You can also assess which software business is more credible by sending an an email question to both vendors and check which vendor replies faster.

Our team put a lot of effort to review all popular Communications Software products offered out there, but among them these three deserved our special attention: Slack, 8×8 VoIP Phone Service, RingCentral.

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 90%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Number availability in over 60+ countries
  • Auto-dialer
  • Bulk SMS campaigns
  • Real-time call monitoring
  • Auto reply SMS Bot
  • Appointment scheduler
  • Workflow and campaign automation
  • Integration with popular CRMs, Helpdesks, and marketing tools
  • Round-the-clock support

Pricing Info

JustCall offers Standard and Premium plans that meet the needs of different users. Check out the details for each plan, and select the best one for your company:

Standard – $25/user/month

  • 1 Local Phone number
  • 1 Team Member
  • Call Tracking
  • Call Recording
  • Call Forwarding
  • Call & SMS Analytics
  • Call Notes & Ratings
  • SMS & MMS Inbox
  • Voicemail Drop
  • IVR (Phone Tree/Call Menu)
  • Business Hours
  • Appointment Scheduler
  • Unlimited Integrations
  • Email & Chat Support

Note: Purchasing an annual subscription for the Standard Plan charges you only 11 months, with the 12th month free.

Premium – $50/user/month

  • All Features of Standard Plan +
  • Auto Dialer
  • SMS Bots
  • Salesforce Integration
  • API & Webhook Access
  • Call Monitoring
  • Call Barging
  • Call Whispering
  • Bulk SMS Campaigns
  • SMS Automation & Triggers
  • Advanced Integrations
  • Custom Workflows
  • Post Call Surveys
  • Training & Onboarding
  • Priority Support

For customers with custom requirements, contact the vendor for a quote-based plan.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

JustCall integrates with the following business systems and applications:

  • ActiveCampaign
  • amoCRM
  • Agile
  • Capsule
  • Close.com
  • Copper
  • Dropbox
  • Engagebay
  • Freshdesk
  • FreshSales
  • Front
  • Gong
  • Google Calendar
  • Google Contacts
  • Groove
  • HelpScout
  • Helpwise
  • HubSpot
  • InfusionSoft
  • Intercom
  • Kustomer
  • Less Annoying CRM
  • Microsoft Outlook
  • Nimble
  • OnePageCRM
  • Ontraport
  • Pipedrive
  • Podio
  • re:amaze
  • Recruitee
  • Salesforce
  • Slack
  • Synchroteam
  • Vtiger CRM
  • Zapier
  • Zendesk
  • Zoho
  • Zoho Desk
  • Zoho Phone Bridge
  • Zoho Recruit
  • Zendesk Sell
  • Outreach

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A cloud phone system that uses local phone numbers from 58 countries to help you project a local presence.

Company Email

help@justcall.io

Contact No.

Company's Address

2035 Sunset Lake road, Suite B-2
Newark, DE 19702
USA

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Ticket Management

  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery

Live Chat

  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view

Social

  • Twitter
  • Facebook

Reporting

  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report

Support Portal

  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions

Gamification

  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards

Multilingual

  • 39 translations available
  • Language adaptable widgets

Pricing Info

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $15/agent/month

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29/agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39/agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SolidTrust Pay, X-Cart, Random Solutions, E.ON

Integrations

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

LiveAgent is the winner of our Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.

Company Email

support@liveagent.com

Contact No.

Company's Address

616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989

It may not always be sufficient to simply compare JustCall and LiveAgent with one another. Although specific features, pricing plans and customer experience are all crucial and should be taken into account when making a final choice, you should also take a look at the recognition and awards won by each solution. In many cases a less known product may turn out to be a good choice that was a winner of many SaaS awards such as our Supreme Software Award which reveals that regardless of smaller market popularity it’s a worthy rival to the products that dominate the market.

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