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Compare JitBit HelpDesk vs Zendesk

What is better JitBit HelpDesk or Zendesk? Finding the ideal Customer Support Software for your business is crucial to improving your company’s efficiency. In our platform, it is simple to examine different solutions to see which one is the appropriate software for your requirements. Here you can match JitBit HelpDesk vs. Zendesk and examine their overall scores (9.2 vs. 9.7, respectively) and user satisfaction rating (100% vs. 98%, respectively).

You can also look at the details of pricing, terms and conditions, plans, capabilities, tools, and more, and decide which software offers more advantages for your business. As a rule of thumb, select the software which helps you to add/remove features and subscription plan to match your business growth or lack of it.

As of now, the top solutions in our Help Desk Software category are: Zendesk, Salesforce Service Cloud, Freshdesk.

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29/month

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support

Pricing Info

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  On-Premise HelpDesk Ticketing System Pricing:Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk PricingFreelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime

 

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, HP, and ESPN

Integrations

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab
  • Basecamp

 

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust help desk application designed to help users track support tickets and emails in the most efficient way possible. The platform uses machine learning technology to streamline support request monitoring and automate repetitive back-office tasks. A simple, clutter-free interface ensures easier navigation and improved productivity for customer support agents.

Company Email

support@jitbit.com

Contact No.

Company's Address

Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

If you compare various Customer Support Software apps you shouldn’t simply study their list of features and offered pricing plans. Consider that the product must be meeting your work processes and company so the more flexible their offer the better. Find our what systems are supported by JitBit HelpDesk and Zendesk and ensure you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to examine which languages and geographies are supported, because this may be a critical factor for many businesses.

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