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Compare JitBit HelpDesk vs Tubular

What is better JitBit HelpDesk or Tubular? The perfect CRM Software is a solution that can handle your company’s unique needs. It is possible to find which alternative works best for your business if you review several products before you decide which one is the best.

For instance, JitBit HelpDesk and Tubular are scored at 9.2 and 7.5, respectively, for all round quality and performance. Likewise, JitBit HelpDesk and Tubular have a user satisfaction rating of 100% and 99%, respectively, which shows the general feedback they get from customers. Better yet, talk to a regular user of the software and ask for their comments regarding the application in question.

Our team put a lot of effort to review all popular Help Desk Software products offered on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29/month

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support

Pricing Info

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  

On-Premise HelpDesk Ticketing System Pricing:

Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk Pricing

Freelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, HP, and ESPN

Integrations

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust help desk application designed to help users track support tickets in the most efficient way possible.

Company Email

support@jitbit.com

Contact No.

Company's Address

Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead tracking
  • Reporting and Forecasting
  • Custom Integrations
  • Collaboration
  • Gamification
  • Task management
  • Filtering
  • Team communication
  • Log calls

Pricing Info

Tubular offers a straightforward enterprise pricing structure with monthly and annual plans:

Starter – $11/user/month or $9/user/month billed annually

  • Visual funnel tracking
  • Task management
  • Contact management
  • User management
  • Unlimited deals
  • KPI’s

Pro – $20/user/month or $17/user/month billed annually

  • Everything in Starter
  • Lead tasks
  • Leaderboard
  • Forecasting
  • Lead builder
  • Advanced deals
  • Reporting
  • Recurring payments
  • Zapier integration

Enterprise – $45/user/month or $36/user/month billed annually

  • Everything in Pro
  • Custom Integrations
  • Dashboard integrations
  • Email templates
  • Advanced reporting
  • Data recovery
  • Deal stage triggers
  • Sales target
  • Account manager
  • Lead source report
  • REST API

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Tubular integrates with the following applications:

  • Zapier
  • Gmail
  • OutLook
  • Office 365
  • Slack
  • MailChimp
  • Typeform
  • Autopilot
  • Google Drive
  • Cyfe

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A powerful sales pipeline software built to streamline the operations for collaborative sales teams in manufacturing, healthcare, real estate, e-commerce, and tech industries.

Company Email

Contact No.

Company's Address

It may not always be enough to just compare JitBit HelpDesk and Tubular with each other. While useful features, pricing plans and user comments are all crucial and should be included when making a final decision, you should also take a look at the recognition and awards claimed by each app. Very often a less popular service may turn out to be a great choice that was distinguished with industry awards such as our Supreme Software Award which proves that regardless of limited market popularity it’s a significant rival to the solutions that dominate the market.

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