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Compare JitBit HelpDesk vs Survicate

What is better JitBit HelpDesk or Survicate? Comparing products to get the best CRM Software doesn't have to be hard. On our review platform, we enable you to match JitBit HelpDesk and Survicate and quickly evaluate their distinct features. We allow you to check their uniqe benefits, supported devices, support service, costs, terms, and more.

You may also review their overall score (9.2 for JitBit HelpDesk vs. 8.6 for Survicate) and overall customer satisfaction level (100% for JitBit HelpDesk vs. 100% for Survicate). Spend some time and examine your leading options and find out which one is ideal for your company. Similarly, you have to check the vendor’s background; can they be relied upon and will they still be on the market in the future?

People who don't have much time or want a Help Desk Software advice from our team may want to examine these top choices for this year: Freshdesk, Salesforce Service Cloud, Zendesk.

SmartScore™

9.2

User Satisfaction

100%

Pricing:

Starting from $29/month

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support

Pricing Info

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  On-Premise HelpDesk Ticketing System Pricing:Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk PricingFreelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime

 

 

Integrations

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab
  • Basecamp

 

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, HP, and ESPN

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust help desk application designed to help users track support tickets and emails in the most efficient way possible. The platform uses machine learning technology to streamline support request monitoring and automate repetitive back-office tasks. A simple, clutter-free interface ensures easier navigation and improved productivity for customer support agents.

Company Email

support@jitbit.com

Contact No.

Company's Address

Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom

Popular JitBit HelpDesk Alternatives

NOAWARDS
YET

SmartScore™

8.6

User Satisfaction

100%

Pricing:

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead Capture Form
  • Prospects Insight Surveys
  • Target Segments
  • Smart Calls to Action
  • Lead Alerts
  • Progressive Profiling
  • Skip Logic
  • Exit Intent Technology
  • Advanced Analytics
  • Custom design
  • Templates Library
  • Feedback Tab

Pricing Info

Survicate offers a free version where you can easily create an account and enjoy the following features:

  • Lead Capture Forms
  • Insights Surveys
  • Calls to Action
  • Custom Segment Targeting
  • 1 Active Widget

A priced Business plan is also available and comes with a plethora of capabilities and tools, which include the Free features plus:

  • Unlimited Active Widgets
  • Lead Alerts
  • CRM Integration
  • Marketing Automation Integration
  • Analytics Integration
  • API Access
  • Dedicated Widget Design
  • Priority Support

Business plan is available by quote only. Contact Survicate for more details and pricing information.

Integrations

Survicate supports integrations with the following business systems and applications:

  • Pipedrive
  • SALESmanago Marketing
  • HubSpot
  • Google Analytics
  • ActiveCampaign
  • WordPress
  • Shopify

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Idea Bank, ColorScience, Conversion, Pixers

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Survicate helps business owners and marketers identify customer trend, behavior, and more with its website widgets, which act as survey tools.

Company Email

sales@survicate.com

Contact No.

Company's Address

Chmielna 73B, Warsaw, Poland

It may not always be enough to simply compare JitBit HelpDesk and Survicate with each other. While useful features, pricing plans and customer reviews are all important and should be included when making a final decision, you should also pay attention to the recognition and awards won by every product. Very often a less known software may turn out to be an amazing choice that was distinguished with industry awards such as our Exceptional Customer Support Award which shows that regardless of limited market presence it’s a significant rival to the services that dominate the market.

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