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Compare JitBit HelpDesk vs Skyward CRM

What is better JitBit HelpDesk or Skyward CRM? If you want to get a easy way to learn which CRM Software product is better, our proprietary system gives JitBit HelpDesk a score of 9.2 and Skyward CRM a score of 8.0 for all round quality and performance. At the same time, JitBit HelpDesk is rated at 100%, while Skyward CRM is rated 99% for their user satisfaction level.

You can also compare their product details, such as modules, tools, options, plans, prices, and many more. Check if the software lets you to customize some of its processes to ensure it matches your own business procedures.

We know that not all companies have enough time to test dozens of different products, so we prepared a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Zendesk, Freshdesk, Salesforce Essentials.

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29/month

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support

Pricing Info

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  

On-Premise HelpDesk Ticketing System Pricing:

Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk Pricing

Freelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, HP, and ESPN

Integrations

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust help desk application designed to help users track support tickets in the most efficient way possible.

Company Email

support@jitbit.com

Contact No.

Company's Address

Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Sales force automation
  • Territory management
  • Partner management
  • Sales forecasting
  • Sales performance management
  • Reports and dashboard

Pricing Info

Contact Skyward CRM and request a quote. You can also check out the software via their free trial option.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

According to their official website Skyward CRM offers integrations with various business systems and applications.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A customer relationship management platform specifically developed and aimed toward small businesses and medium-sized enterprises.

Company Email

info@skywardtechno.com

Contact No.

Company's Address

21 Surrey Drive Old Bridge, NJ 08857

It may not always be enough to just compare JitBit HelpDesk and Skyward CRM against each other. While reliable tools, pricing and user reviews are all crucial and should be taken into account when making a final decision, you should also pay attention to the recognition and awards claimed by every solution. Frequently a less known app may turn out to be a good choice that was a winner of many industry awards such as our Experts’ Choice Award which proves that despite smaller market presence it’s a worthy rival to the apps that dominate the market.

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