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Compare JitBit HelpDesk vs Pipeliner

What is better JitBit HelpDesk or Pipeliner? Getting the ideal CRM Software for your organization is key to growing your company’s effectiveness. In our platform, it is simple to compare a wide range of solutions to see which one is the most suitable software for your needs. Here you can match JitBit HelpDesk vs. Pipeliner and examine their overall scores (9.2 vs. 9.0, respectively) and user satisfaction rating (100% vs. 93%, respectively).

You can also analyze the details of rates, terms, plans, services, tools, and more, and decide which software offers more benefits for your business. As a rule of thumb, select the software that lets you to change the features and pricing to address your company growth or lack of it.

In case you you have to quickly find the best Help Desk Software according to our experts we suggest you check out these products: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29/month

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support

Pricing Info

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  

On-Premise HelpDesk Ticketing System Pricing:

Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk Pricing

Freelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, HP, and ESPN

Integrations

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust help desk application designed to help users track support tickets in the most efficient way possible.

Company Email

support@jitbit.com

Contact No.

Company's Address

Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Sales Pipeline Management
  • Sales Opportunity Management
  • Sales Lead Management
  • Business Intelligence Dashboards
  • Sales Forecasting & Reporting
  • Relationship Mapping
  • Account and Contact Management
  • Team Cloud Collaboration
  • Sync Capabilities

Pricing Info

Personal Plans

Personal Package – Free

Basic sales management and tracking for a single user

  • 1 User
  • 500 MB Storage
  • Account Management
  • Appointment Management
  • Contact Management
  • Lead Management
  • Limited Accounts, Contacts, Leads, Opportunities—250 per each record
  • Limited Tasks, Appointments—500 for all records
  • Navigator
  • Opportunity Management
  • Pipeline Management
  • Task Management

Personal Plus Package – $8/user/month (billed annually)

All the functionality of Personal Package with added flexibility and space for a single user

  • 1 User
  • 2 GB Storage

All Personal Package features, plus:

  • Calling Integration with Mobile
  • Mobile Apps (iOS and Android)
  • Unlimited Accounts, Contacts, Leads, Opportunities
  • Unlimited Tasks, Appointment

Business Plans

Starter Plan – $25/user/month (billed annually)

Basic sales management, tracking, and collaboration

  • Unlimited Users
  • 2 GB Storage
  • Account Management
  • API Access 20K Actions/Month
  • Appointment Management
  • Calling Integration with Mobile
  • Contact Management
  • Google Integration
  • Lead Management
  • Maps Geolocation
  • MS Office Add-in
  • Online Chat Support 16×5
  • Opportunity Management
  • Pipeline Management
  • Standard Reports
  • Task Management

Business Plan – $55/user/month (billed annually)

Full CRM functionality, advanced reporting, customization, and unique productivity features

  • Unlimited Users
  • 5 GB Storage

All Starter Plan features, plus:

  • Activity Hit-Rate Reports
  • Activity One-to-Many
  • Archive Management
  • API Access 50K Actions/Month
  • Appointment Planner
  • BI Dashboards
  • Bulk Edits
  • Document Management
  • Forecast Reports
  • Merged Accounts & Contacts
  • Multiple Accounts
  • MS SharePoint Integration
  • Navigator
  • Notes Management
  • Recurring Tasks
  • Sales Performance Insights
  • Task Boards Management
  • Visual Buying Center
  • Visual Org Chart

Enterprise Plan – Contact the vendor for pricing

Full CRM functionality with advanced customization, integrations, and services

  • Unlimited Users
  • 200 GB Storage

All Business Plan features, plus:

  • API Access 150K Actions/Month
  • Assigned Account Manager
  • Auto Profiling
  • Beta: Access
  • Back-up (script executed on demand)
  • Online Chat Support 18/5 With Guaranteed Response Time
  • Product Feedback
  • Pipeliner Quarterly review
  • Sandbox Environment (extra)
  • Training

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

MTN Business, Tiger, ManpowerGroup

Integrations

With Pipeliner CRM, you can utilize many different apps from your daily work. To make that work simpler and easier, Pipeliner integrates with more than 50 popular applications. These include apps for office productivity, support, customer service, contact management, marketing automation, social media, document management, accounting, data migration, and more. Here is the complete list of available integrations:

  • MS Office suite
  • Google products
  • Zapier
  • Piesync
  • RightOn Interactive
  • Desk
  • WebMerge
  • Magento
  • DBX
  • Capture
  • Collabspot
  • Improt2
  • ActiveCampaign
  • JotForm
  • Wufoo
  • Mad Mimi
  • Hubspot
  • Marketo
  • Infusionsoft
  • QuickBooks
  • Act-on
  • Constant Contact
  • Vertical Response
  • ExactTarget
  • FreshBooks
  • Shopify
  • Chargify
  • MailChimp
  • Intercom
  • Olark
  • Yesware
  • Xero
  • Uservoice
  • Quoteroller
  • Full Contact
  • Help Scott
  • Eventbrite
  • GoToWebinar
  • Zendesk
  • Freshdesk
  • SharePoint
  • One Drive
  • Illumineto
  • Box
  • Dropbox
  • Docusign
  • Kloudless
  • Twitter
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Pipeliner is a CRM tool that ensures your sales process can run on autopilot by organizing sales data to qualify leads and using interactive sales reporting tools.

Company Email

info@pipelinersales.com

Contact No.

Company's Address

15209 W. Sunset Blvd
Suite 492
Pacific Palisades, CA 90272
United States

Almost as essential as functionalities and user support quality are pricing packages given by JitBit HelpDesk and Pipeliner. Even though price should not be the only aspect it’s definitely a significant thing to consider. You should look for a flexible pricing plan that can be matched with your team size and effortlessly scaled up every time your business grows. Be sure that you don’t pick packages that include complex features that you won’t find useful and always try to get in touch with the vendor directly as big companies can usually benefit from discounts. You should also try out a free trial or demo of each software to spend at least some time working with it. It’s a valuable experience that doesn’t need you to pay any money and offers a solid overview of what it feels like to work with JitBit HelpDesk and Pipeliner.

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