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Compare JitBit HelpDesk vs Oracle Sales Cloud

What is better JitBit HelpDesk or Oracle Sales Cloud? There are many CRM Software products in the market today. The best way to find out which product fits your needs best is to check them side by side. For example, here you can assess JitBit HelpDesk and Oracle Sales Cloud for their overall score (9.2 vs. 8.9, respectively) or their user satisfaction rating (100% vs. N/A%, respectively).

You can even compare their capabilities and pricing terms as well as other helpful details below. When matching products be sure to analyze their similar functions and mark their differences to obtain a clearer picture of both deals. Likewise, remember to assess other factors including security, backup, ease-of-use, and customer service.

We know that not all businesses have the time to test dozens of different services, so we created a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29/month

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support

Pricing Info

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  

On-Premise HelpDesk Ticketing System Pricing:

Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk Pricing

Freelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, HP, and ESPN

Integrations

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust help desk application designed to help users track support tickets in the most efficient way possible.

Company Email

support@jitbit.com

Contact No.

Company's Address

Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $65

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Sales Force Automation
  • Unified Sales and Service
  • Track and Manage Service Issues
  • Service Request Analytics
  • Sales Performance Management
  • Partner Relationship Management
  • Customer Data Management
  • Unified CX Platform

Pricing Info

Oracle Sales Cloud offers four SMB and enterprise pricing packages to meet the needs of different users. Give the details a look, and select the most suitable plan for your business:

Professional Edition – from $65/user/month

  • CX Core
  • Mobile App for Smartphones and Tablets
  • Sales Analytics
  • Revenue Forecasting
  • Sales Catalog
  • Campaigns
  • Configuration and Customization Toolset
  • One Test Environment

Standard Edition – from $100/user/month

  • All Professional Edition features
  • Oracle Sales Cloud for Outlook
  • Territory Management
  • Customer Data Management

Enterprise Edition – from $200/user/month

  • All Standard Edition features
  • Unit Forecasting
  • Oracle Mobilytics
  • Mobile App Designer
  • Incentive Compensation
  • Quota Management
  • Oracle Sales Cloud for IBM Notes
  • Oracle Sales Cloud for Gmail
  • Sales Predictor
  • Content Sharing with Sales Lightbox

Premium Edition – from $300/user/month

  • All Enterprise Edition features
  • Whitespace Analysis
  • Oracle Voice
  • Enterprise Contracts

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Arin Innovation, Hitachi, Atradius

Integrations

Oracle Sales Cloud integrates with the following business systems and applications:

  • MS Outlook
  • IBM Notes
  • Gmail

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Oracle Sales Cloud is a customer relationship management solution that offers capabilities and features enabling companies to significantly grow through accelerated sales.

Company Email

Contact No.

Company's Address

Oracle Corporation
500 Oracle Parkway
Redwood Shores, CA 94065
USA

When you research various CRM Software apps you shouldn’t simply look at their features list and available pricing plans. Pay attention to the fact that the software should be matching your standards and business so the more flexible their offer the better. Learn what systems are supported by JitBit HelpDesk and Oracle Sales Cloud and ensure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to examine which languages and geographies are supported, as this may be a key element for many firms.

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