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Compare JitBit HelpDesk vs Mogo CRM

What is better JitBit HelpDesk or Mogo CRM? When scouting for the best CRM Software for your enterprise our recommendation is that you review the functions, pricing, along with other important data about the product and vendor. Here, you can examine the similarities and disparities between JitBit HelpDesk (overall score at 9.2 and user satisfaction at 100%) and Mogo CRM (overall score at 7.2 and user satisfaction at 100%).

It's also possible to examine their specific modules, like services, plans, rates, conditions, etc. Moreover, read the terms closely for information on hidden costs, including, installation, separate support plan, upgrade fees, cloud storage fees, and others.

In case you you want to quickly identify the optimal Help Desk Software according to our experts we advise you try out the following services: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29/month

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support

Pricing Info

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  

On-Premise HelpDesk Ticketing System Pricing:

Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk Pricing

Freelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, HP, and ESPN

Integrations

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust help desk application designed to help users track support tickets in the most efficient way possible.

Company Email

support@jitbit.com

Contact No.

Company's Address

Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Custom Branding
  • Contact Management
  • Product Management
  • Organization Management
  • ERP integration of Accounts, Contacts, Products, Quotes and Orders
  • Storage
  • Custom Fields
  • Number of records
  • API Access
  • Accounts Management
  • Order Management
  • Helpdesk and Support
  • Case Management
  • Sales Forecasting
  • Note Types( + custom)
  • One Click Appointments and Conference Calls
  • Automatic Call Notes Recording

Pricing Info

Mogo CRM provides three priced editions and a free version as well.

Free

  • Contact management
  • 500MB storage

Premium – $12/month

All Free Features plus:

  • 1GB storage
  • Custom Branding
  • Product Management
  • Organization Management

Business – $48/month

All Premium features plus:

  • 5GB storage
  • API Access
  • Accounts Management
  • Order Management
  • Helpdesk and Support
  • Case Management
  • Sales Forecasting
  • Note Types( + custom)
  • One-Click Appointments and Conference Calls
  • Automatic Call Notes Recording

Enterprise – $96/month

All Business features plus

  • Unlimited Storage
  • Unlimited Custom Fields
  • ERP integration of Accounts, Contacts, Products, Quotes and Orders

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Pygmalion. Santa Fe Way, Hatch Realty, Navigos

Integrations

Mogo CRM supports integrations with the following business systems and applications:

  • Gmail
  • Google Contracts
  • Google Calendar
  • Google Docs
  • Google Sites
  • Google Voice
  • Google Hangouts
  • MS Lync
  • Skype
  • SAP
  • Oracle
  • LinkedIn
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Available Support

email

phone

live support

training

tickets

General Info

Mogo CRM makes it easy for users to communicate, collaborate, socialize, and close deals faster compared to traditional CRM platforms.

Company Email

Contact No.

Company's Address

1901 Harrison St, Ste. 1100 PMB# 5
Oakland CA 94612-3648

Please keep in mind that while both JitBit HelpDesk and Mogo CRM may provide an excellent array of features every software could be designed for a different business size. If you are analyzing various solutions you may want to focus on a company type they are aimed at. Certain functionalities may scale up well for large enterprises but if you own a small or medium business it’s frequently better to stay away from paying for customized functionalities that you might never use.

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