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Compare JitBit HelpDesk vs Grow in Cloud

What is better JitBit HelpDesk or Grow in Cloud? If you’re experiencing a tough time deciding on the best CRM Software product for your needs, try to compare the available software and discover which one offers more benefits. In particular, here you can assess JitBit HelpDesk (overall score: 9.2; user rating: 100%) vs. Grow in Cloud (overall score: 8.0; user rating: 100%) for their overall performance.

It's also possible to see which one provides more features that you need or which has more suitable pricing plans for your current situation. Having a clear table to evaluate their features will significantly boost the chances of finding the best product for your company. Take a closer look at other aspects of the software for example if it’s easy to use, flexibility, scalability, and pricing options.

People who want to save some time or need a Help Desk Software advice from our team might want to take a look at these top choices for this year: Zendesk, Freshdesk, Salesforce Essentials.

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29/month

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support

Pricing Info

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  

On-Premise HelpDesk Ticketing System Pricing:

Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk Pricing

Freelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, HP, and ESPN

Integrations

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust help desk application designed to help users track support tickets in the most efficient way possible.

Company Email

support@jitbit.com

Contact No.

Company's Address

Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from £8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Product Tour
  • Online Appointment Scheduling
  • Calendar Sync (iCal, Google Calendar, Outlook)
  • Calendar Management
  • Client Management
  • SMS Notifications
  • Customized Billing and Invoicing
  • Centralized Payment Dashboard
  • Self-Service Client Portal
  • Documents Module
  • Landing Page Builder
  • Automated Reminders & Notifications
  • Free Client Website
  • Live Website Widget
  • Branding
  • Contact Management
  • Leads Capturing
  • Customer Messaging
  • Email Campaign Tracking
  • Email/SMS Marketing
  • Expense Management
  • Online Document Management
  • Online Payment Gateways
  • Professional Invoice Templates
  • Action History
  • Reports

Pricing Info

Grow In Cloud Offers the following basic and enterprise pricing packages:

Basic – £10/month or £8/month (Annual Billing)

  • Contacts Management
  • Online Invoicing
  • Online Appointment
  • Online Calendar Management
  • Client Website
  • Live Website Widget
  • Online Payments
  • Live Customer Messaging
  • Cloud Document Storage & Sharing
  • 1GB free Storage

Business Lite – £30/month or £22.50/month (Annual Billing)

  • All Basic features
  • Staff Management
  • Email & SMS Marketing
  • Expense Management
  • Performance Reports
  • 2 GB free Storage
  • 1 Staff Account

Business Advanced – £50/month or £37.50/month (Annual Billing)

  • All Business Lite features
  • Branding
  • Staff Calendar
  • Customized Notifications & Reminders
  • Add-ons Available
  • Dedicated Account Manager
  • 5 GB free Storage
  • 100 SMS Messages
  • 2 Staff Accounts

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Shazy IT Computing, B&N Makeup Studio

Integrations

Grow In Cloud integrates with the following business systems and applications:

  • Facebook
  • PayPal
  • Stripe
  • All Calendars (Gmail, Outlook, Yahoo, iCloud)
  • Eblogger
  • Wordpress
  • Wix

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-based comprehensive business management software that comes with all the essential tools and capabilities small businesses and budding start-ups need to manage their operations, attract and grow their client base, and drive their revenues.

Company Email

info@growincloud.com

Contact No.

Company's Address

GrowinCloud Inc.
Fox Court, 14 Gray’s Inn Rd
Chancery Lane, London WC1X 8HN
United Kingdom

Please keep in mind that while both JitBit HelpDesk and Grow in Cloud may offer an outstanding set of features each solution may be created for a different business size. If you are analyzing various solutions you may want to pay attention to a company size they are meant for. Certain elements could scale up well for big enterprises but if you run a small or mid-sized business it’s often better to refrain paying for customized features that you may never use.

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