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Compare JitBit HelpDesk vs Firepoint

What is better JitBit HelpDesk or Firepoint? If you need a competent CRM Software product for your organization you have to make time to assess different alternatives. It doesn’t have to be complex, and can be as straightforward as matching their functionalities in a table like the one below. You will also get a brief idea how each product functions. For example, on this page you can check JitBit HelpDesk’s overall score of 9.2 and compare it against Firepoint’s score of 8.0; or JitBit HelpDesk’s user satisfaction level at 100% versus Firepoint’s 95% satisfaction score.

The contrast will allow you to spot the good and bad points of each service, and decide which matches your requirements better. On top of the rich features, the application which is simple and intuitive is always the better product.

In the event you want to quickly identify the top Help Desk Software according to our review team we suggest you try out the following products: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29/month

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support

Pricing Info

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  

On-Premise HelpDesk Ticketing System Pricing:

Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk Pricing

Freelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, HP, and ESPN

Integrations

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust help desk application designed to help users track support tickets in the most efficient way possible.

Company Email

support@jitbit.com

Contact No.

Company's Address

Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 95%

Pricing

Starting from $350

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead generation
  • Search engine marketing
  • Fully transparent costs and performance
  • Scalable
  • IDX search sites
  • Engagement of locally-targeted users
  • Team branding
  • Terms and filters
  • Save searches
  • Repeat business fostering
  • Discovery of missed opportunities
  • Centralized contacts
  • Lead distribution
  • Lead assigning
  • Automated tasks and reminders
  • Drip campaigns
  • Preloaded workflows
  • Assigning leads to multiple agents
  • Detailed lead history
  • Change tracking
  • Team accountability
  • Performance tracking
  • Detailed history and transaction information
  • Business reporting and metrics
  • Lead sources comparison
  • Long-term follow-ups
  • Referral generation

Pricing Info

The pricing starts from $350/month and includes up to 5 logins.

  • $300 setup fee
  • $50/month/each additional user
  • Volume pricing starts from 16+ users

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Real estate agents and teams

Integrations

  • Trulia
  • Zillow
  • Brokerage Leads
  • OPEN House
  • Realtor.com
  • Facebook

More information about integration available upon request from official support.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An all-in-one real estate management and lead generation solution that helps teams and agents manage their daily activities using a single solution.

Company Email

sales@firepoint.net

Contact No.

Company's Address

Firepoint
3969 E Arapahoe Road
Suite 210, Centennial, CO 80122

You should keep in mind that even though both JitBit HelpDesk and Firepoint may have an excellent set of features each app could be designed for a different company size. If you are analyzing various solutions you may want to give some attention to a business size they are aimed at. Specific features could scale up effectively for large enterprises but if you own a small or medium business it’s usually better to stay away from paying for advanced features that you may never actually use.

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