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Compare JitBit HelpDesk vs FeedbacQ

What is better JitBit HelpDesk or FeedbacQ? Choosing the best CRM Software for your organization is hard with so many functions, options, and terms to choose from. On the other hand, relying on our website will allow you to cut down the necessary steps by displaying all major services in one location.

For instance, you can match JitBit HelpDesk and FeedbacQ for their tools and overall scores, namely, 9.2 and 8.0, respectively. Furthermore, you can compare which one has higher general user satisfaction rating: 100% (JitBit HelpDesk) and 100% (FeedbacQ) to find out which software is the better choice for your business. Don’t simply choose the software with the cheapest price, but the solution that gives the best value for your money.

At the moment, the leading products in our Help Desk Software category are: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29/month

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support

Pricing Info

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  

On-Premise HelpDesk Ticketing System Pricing:

Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk Pricing

Freelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, HP, and ESPN

Integrations

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust help desk application designed to help users track support tickets in the most efficient way possible.

Company Email

support@jitbit.com

Contact No.

Company's Address

Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from ₹1,000

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Deep Analytics
  • Multi-Language Support
  • Multi-Device Support
  • Works Offline
  • Multiple Question Types
  • Fully Customizable Branding
  • Display Offers & Special Promotions
  • Support For Media
  • Support For Kiosk Mode
  • Net Promoter Score10 Email Reports
  • Support For Android & iPads

Pricing Info

FeedbacQ offers a flexible enterprise pricing (monthly or annually) based on the number of devices.

  • Monthly – starts at ₹1,000/device/month
  • Annually – starts at ₹10,000/device/month

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

FeedbacQ could be integrated with Management Information System (MIS) and other software if the concerned solution makes accessible for FeedbacQ.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A smart customer feedback management platform that utilizes machine learning algorithms to analyze feedback from customers and discover trends and patterns that lead to highly actionable insights.

Company Email

info@wiinnova.com

Contact No.

Company's Address

Wiinnova Software Labs Pvt Ltd.
#1516, 5th Floor,
HiLite Business Park,
HiLite City, Calicut - 673014
Kerala, India

The services examined on this page are merely a small sample of our complete CRM Software category and you should keep in mind that there could be more reliable options available. If you would like to guarantee you make the best possible choice for your business we definitely suggest that you try out more products first. It may also be a good idea to study our top 10 CRM Software list to learn which software are in the current year the highest-rated ones and leaders in the market.

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