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Compare JitBit HelpDesk vs Balto

What is better JitBit HelpDesk or Balto? With a wide range of functionalities, pricing, conditions, and more to compare, choosing the best Customer Support Software for your firm is hard. However by working with our system, it's easy to match the characteristics of JitBit HelpDesk and Balto together with their general score, respectively as: 9.2 and 8.0 for overall score and 100% and 93% for user satisfaction.

You can also review them feature by feature and see which program is a more effective fit for your business. Don’t forget to get a demo first before opting in for a plan to get a firsthand experience how the software can benefit you in practical situations.

If you would like to quickly find the top Help Desk Software according to our experts we recommend you check out these services: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29/month

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support

Pricing Info

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  

On-Premise HelpDesk Ticketing System Pricing:

Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk Pricing

Freelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, HP, and ESPN

Integrations

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust help desk application designed to help users track support tickets in the most efficient way possible.

Company Email

support@jitbit.com

Contact No.

Company's Address

Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom

NOAWARDS
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SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Objection Handling
  • Pain and Interest Signals
  • Soft Skills
  • Automatic De-escalation
  • Instant Knowledgebase Information Access
  • 100% AI Call Monitoring
  • Conversation Milestones and Alerts
  • Threat or Combative Language Detection
  • False Statement Detection
  • Disclaimer Monitoring
  • Script Deviation Monitoring

Pricing Info

Contact Balto for information on their basic and enterprise pricing packages. You can sign up for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CaCI, Tate and Kirlin, Midwest Recovery

Integrations

Balto integrates with the following business systems and applications:

  • Five9
  • Livevox
  • TCN
  • RingCentral
  • Avaya
  • NICE inContact
  • Outreach
  • Hubspot
  • Zultys
  • 3CX
  • Vocalcom

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Balto is a call center management suite powered by artificial intelligence to improve call results and leverage customer support quality.

Company Email

sales@baltosoftware.com

Contact No.

Company's Address

Balto Software Inc.
911 Washington Ave #713
St. Louis, MO 63101
United States

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Score

Both JitBit HelpDesk and Balto were evaluated by a group of reliable SaaS experts who carried out a thorough examination of all crucial aspects of every app. Their final score was prepared with unique SmartScore system that gives a separate partial score to every factor like: main features, client support, mobile device support, security, customer satisfaction and market presence. Here at FinancesOnline we are aware that useful features are not the only aspect important to a business so we make sure we pay attention to all aspects of a product prior to calculating its final rating.

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