MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare JitBit HelpDesk vs BackStop CRM

What is better JitBit HelpDesk or BackStop CRM? Finding the proper CRM Software product is as simple as comparing the good and weaker functionalities and terms offered by JitBit HelpDesk and BackStop CRM. Here you can also match their general scores: 9.2 for JitBit HelpDesk vs. 8.1 for BackStop CRM. Or you can check their general user satisfaction rating, 100% for JitBit HelpDesk vs. 100% for BackStop CRM.

We suggest that you spend some time to analyze their unique features and figure out which one is the better choice for your organization. What’s more keep in mind to consider your company’s or industry’s special circumstances, for example, a multilingual app for a global company or a mobile platform to help you work in the field.

We know that not all businesses have the time to examine dozens of various products, so we came up with a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Salesforce Essentials, Freshdesk, Zendesk.

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29/month

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support

Pricing Info

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  

On-Premise HelpDesk Ticketing System Pricing:

Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk Pricing

Freelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, HP, and ESPN

Integrations

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust help desk application designed to help users track support tickets in the most efficient way possible.

Company Email

support@jitbit.com

Contact No.

Company's Address

Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Client and partner relationship management
  • Investment documentation
  • Email communications
  • Research material
  • Notes, calls and meeting capturing
  • Automatic contact synchronization
  • Restricted access
  • Contact management
  • Sales and marketing management
  • Sales pipeline tracking and maintenance
  • Interest level management
  • Client types
  • Investment probabilities
  • Compliance integration into workflows
  • Auto archiving of marketing emails
  • Fund marketing documents watermarking
  • Analytics and reporting
  • Communications management
  • Email campaign center
  • Customized website portals
  • Unlimited email distributions
  • Message monitoring
  • Marketing campaign success evaluation
  • Report distribution
  • Secure online portal

Pricing Info

Enterprise pricing details and other product information are available upon request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Horsley Bridge

Integrations

  • Preqin database
  • Microsoft Reporting
  • Crystal Reports
  • MORNINGSTAR
  • HFR DATABASE
  • HEDGE FUND INTELLIGENCE GLOBAL DATABASE
  • HEDGE FUND DATABASE AND DIRECTORY
  • HEDGE FUND DATAFEEDER
  • MSCI
  • OBIEE

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Client Relationship and Communications Management software that provides a solid foundation for managing and nurturing client and partner activities.

Company Email

info@backstopsolutions.com

Contact No.

Company's Address

BackStop Solutions
233 S. Wacker, Suite 3960,
Chicago, IL 60606
USA

Almost as essential as features and customer support quality are pricing options offered by JitBit HelpDesk and BackStop CRM. Even though price should not be the sole element it’s surely an important thing to consider. You should try to find a flexible pricing package that can be adjusted to your business size and effortlessly scaled up if your team expands. Make sure you don’t pick plans that include extra functionalities that you won’t find useful and always make an effort to contact with the vendor directly because enterprises can frequently count on discounts. You should also check out a free trial or demo of each product to spend at least some time working with it. It’s a useful experience that doesn’t require you to pay any money and provides you with a practical overview of what it feels like to work with JitBit HelpDesk and BackStop CRM.

Page last modified