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Compare JitBit HelpDesk vs Avochato

What is better JitBit HelpDesk or Avochato? When you compare JitBit HelpDesk and Avochato, you can actually see which CRM Software product is the better choice. This ensures that your organization can select the most productive and efficient software. You can examine the specifics, for example available tools, prices, plans offered by each vendor, offer conditions, and more

We also let you evaluate their general scores to know which one seems to be more beneficial for your firm. JitBit HelpDesk has 9.2 points for overall quality and 100% rating for user satisfaction; while Avochato has 8.8 points for overall quality and 97% for user satisfaction. You can also find out which software business is more reliable by sending an email inquiry to the two companies and see which company replies faster.

Our team put a lot of effort to review all popular Help Desk Software solutions available out there, but among all the ones we reviewed these three caught our special attention: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29/month

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support

Pricing Info

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  

On-Premise HelpDesk Ticketing System Pricing:

Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk Pricing

Freelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, HP, and ESPN

Integrations

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust help desk application designed to help users track support tickets in the most efficient way possible.

Company Email

support@jitbit.com

Contact No.

Company's Address

Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Broadcasting
  • Muting and Spam Protection
  • Automated Surveys
  • Team Management
  • One-Time Responses
  • Textable Landlines
  • Office Hours
  • Call Forwarding
  • Robo-Call Protection
  • Notifications
  • Schedule Texts
  • Unique, Localized Phone Numbers
  • Live Inbox
  • Status Tracking
  • Assignable Conversations
  • Team Permissions
  • First-Class Call Quality
  • Multimedia Messages
  • Native Slack Integration
  • Voicemail Inbox
  • Avochato Caller ID
  • Chat Widget
  • Assisted Intelligence
  • TCPA Keyword Compliance
  • Keyword-Activated Responses
  • Contact Uploading and Syncing
  • Fast Search
  • Analytics
  • Message Templates
  • Programmable API
  • Security
  • Google Adwords Click-to-Message
  • Multiple Phone Numbers
  • Tags
  • Secure Contact Lists

Pricing Info

Avochato offers three SMB and enterprise pricing plans for users to choose from. Give the details a look and choose the best plan for your business:

Core – $99/month

  • Unlimited team members
  • Up to 2500 messages
  • One phone numbers
  • After hours responses
  • Call forwarding Voicemail
  • Slack integration

Standard – $198/month

  • Everything in Core
  • Up to 5000 messages
  • 3 phones numbers
  • Desk.com integration
  • Office 365 integration

Pro – $396/month

  • Everything in the Standard plan
  • Up to 10000 messages
  • 4 or more phone numbers
  • Salesforce integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Avochato integrates with the following business systems and applications:

  • Slack
  • Office 365
  • Desk.com
  • Salesforce
  • Zapier
  • Any software that Zapier integrates with

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A reliable cloud-based text messaging software designed for sales, marketing, and support teams.

Company Email

help@avochato.com

Contact No.

Company's Address

Avochato,
San Francisco, California
USA

You don’t want just a wide set of features and adjustable pricing packages from a reliable CRM Software. Almost as important as core features is a quality customer support. You want to guarantee that when you have any questions about JitBit HelpDesk or Avochato, or you face some problems, or maybe you’ll need to request a certain change or feature useful to your team you can rely on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are available. What is more, it’s a big plus if you can profit from personal training or at the very least a knowledge base you can use.

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