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Compare Jira Service Desk vs SnapEngage

What is better Jira Service Desk or SnapEngage? When selecting the appropriate Customer Support Software for your organization our recommendation is that you evaluate the features, pricing, along with other crucial data concerning the product and vendor. Here, you can check the parallels and distinctions between Jira Service Desk (overall score at 9.0 and user satisfaction at 96%) and SnapEngage (overall score at 8.4 and user satisfaction at 100%).

You can also look at their unique details, such as functions, plans, pricing, conditions, etc. Similarly, analyze the terms closely for information on extra charges, such as, installation, separate support plan, upgrade fees, cloud storage fees, and more.

Users who are pressed for time or would like to get a Customer Support Software suggestion from our team might want to examine these top choices for this year: Freshdesk, Salesforce Service Cloud, Zendesk.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer portal
  • JIRA software integration
  • Automation
  • ITIL-ready templates
  • Real-time updates, information, and collaboration
  • Performance metrics
  • Confluence integration
  • Self-service
  • Knowledge base
  • Repetitive task automation
  • API
  • SLAs (Service Level Agreements)
  • Metrics report
  • Atlassian Marketplace compatibility
  • CSAT reporting
  • Machine learning

Pricing Info

Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.

Cloud – Free

  • Up to 3 agents
  • Unlimited customers
  • Service request management
  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Configurable workflows
  • Self-service portal
  • Knowledgebase
  • Queues
  • Email and embeddable widget
  • SLA management
  • Reporting & analytics
  • Automation
  • Multi-language support
  • Apps and integration
  • 2GB file storage
  • Community Support

Cloud – Standard ($20/agent/month)

  • Up to 5,000 agents
  • Unlimited customers
  • Service request management
  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Configurable workflows
  • Self-service portal
  • Knowledgebase
  • Queues
  • Email and embeddable widget
  • SLA management
  • Reporting & analytics
  • Automation
  • Multi-language support
  • Apps and integration
  • Audit logs
  • 250GB Storage
  • Local Business Hours Support

Cloud – Premium ($40/agent/month)

  • Up to 5,000 agents
  • Unlimited customers
  • Service request management
  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Configurable workflows
  • Self-service portal
  • Knowledgebase
  • Queues
  • Email and embeddable widget
  • SLA management
  • Reporting & analytics
  • Automation
  • Multi-language support
  • Apps and integration
  • Audit logs
  • 9% uptime SLA
  • Unlimited Storage
  • 24/7 Premium Support

Self-managed – Server (one-time payment starting at $10 for 3 agents)

  • Complete control of your environment
  • A single server deployment
  • Perpetual license + free year of maintenance

Self-managed – Data Center (starting at $13,200/year for 50 agents)

  • Complete control of your environment
  • Active-active clustering for high availability
  • Annual term license + maintenance
  • Atlassian-supported disaster recovery

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

The Daily Telegraph, Twitter, NASA

Integrations

Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:

  • Jira Software
  • Slack
  • HipChat
  • Google
  • Confluence
  • Trello
  • Tasktop Sync
  • HappyFox
  • JEMH
  • ERPM
  • Zendesk
  • Insight
  • Freshservice
  • Bomgar
  • Kelverion
  • Zephyr
  • Salesforce
  • Gliffy
  • GitHub
  • Balsamiq
  • Azuqua
  • Amity

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery.

Company Email

sales@atlassian.com

Contact No.

Company's Address

Atlassian Corporation PLC
Level 6, 341 George Street
Sydney, NSW, 2000
Australia

NOAWARDS
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SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $60

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Advanced web client
  • Agent picture
  • Easy chat transfers
  • Google Analytics integration
  • Intelligent integration
  • ‘Look and feel’ customization
  • Multi-widgets
  • Real time activity monitoring
  • Simple offline form
  • Unlimited sites

Pricing Info

Team Plans

Business Plan – $60/month

  • 4 chat agent licenses included
  • $25/additional agent
  • Basic integrations
  • Full customization

Plus Plan – $140/month

  • 8 chat agent licenses included
  • $25/additional agent
  • Premium integrations
  • Full customization
  • White label
  • HIPAA compliance
  • Priority tiers
  • Secure data transfer

Premium Plan – $420/month

  • 16 chat agent licenses included
  • $25/additional agent
  • Premium integrations
  • Full customization
  • White label
  • HIPAA compliance
  • Priority tiers
  • Secure data transfer
  • Multiple admins
  • Priority support
  • Agent training

Features of Enterprise Plans

  • Personalized onboarding
  • Named account manager
  • Highly scalable
  • 24/7 priority support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

PBS, CBS Interactive, T-Mobile, Thomson Reuters.

Integrations

Snapengage integrates with the following business apps:

  • Hubspot
  • Salesforce
  • Microsoft Dynamics CRM
  • Uservoice
  • Hootsuite
  • SAP Business ByDesign
  • Facebook
  • Zendesk
  • com
  • Pivotal Tracker
  • MindTouch
  • Basecamp
  • Highrise
  • JIRA
  • FogBugz
  • FullContact
  • LeadFormix
  • Rapleaf
  • Help Scout
  • Bizible
  • Daddy Analytics

You can use the Snapengage API and JavaScript for the following integrations:

  • ProProfs Knowledge Base
  • Magentrix
  • Talkdesk
  • HappyFox
  • HelpIQ
  • CakeMail
  • Instapage
  • Jimdo
  • Planbox
  • AppFusions

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SnapEngage is a live chat software that offers useful features to empower your sales and support teams.

Company Email

support@snapengage.com

Contact No.

Company's Address

1722 14th St #105,
Boulder, CO 80302

In case you are still having doubts about which software will be best for your business it might be a sensible idea to analyze each service’s social metrics. These metrics are frequently a sign of how popular each solution is and how large is its online presence. For example, in case of Facebook Jira Service Desk has 282041 likes on their official page while SnapEngage profile is liked by 1789 people.

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