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Compare Jira Service Desk vs Sellsy CRM

What is better Jira Service Desk or Sellsy CRM? Choosing the best CRM Software for your company is complicated with so many features, choices, and offers to check. But, relying on our website will help you to cut down the necessary steps by showing all main solutions in a single location.

For example, you can contrast Jira Service Desk and Sellsy CRM for their functions and overall scores, in this case, 9.0 and 8.7, respectively. Similarly, you can compare which software has higher general user satisfaction rating: 96% (Jira Service Desk) and N/A% (Sellsy CRM) to determine which software is the better option for your business. Don’t just pick the service with the lowest price, but the solution that gives the most cost-effective value.

Users who don't have much time or want a Customer Support Software recommendation from our team may want to take a look at these top choices for the current year: Salesforce Service Cloud, Freshdesk, Zendesk.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer portal
  • JIRA software integration
  • Automation
  • ITIL-ready templates
  • Real-time updates, information, and collaboration
  • Performance metrics
  • Confluence integration
  • Self-service
  • Knowledge base
  • Repetitive task automation
  • API
  • SLAs (Service Level Agreements)
  • Metrics report
  • Atlassian Marketplace compatibility
  • CSAT reporting
  • Machine learning

Pricing Info

Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.

Cloud – Free

  • Up to 3 agents
  • Unlimited customers
  • Service request management
  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Configurable workflows
  • Self-service portal
  • Knowledgebase
  • Queues
  • Email and embeddable widget
  • SLA management
  • Reporting & analytics
  • Automation
  • Multi-language support
  • Apps and integration
  • 2GB file storage
  • Community Support

Cloud – Standard ($20/agent/month)

  • Up to 5,000 agents
  • Unlimited customers
  • Service request management
  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Configurable workflows
  • Self-service portal
  • Knowledgebase
  • Queues
  • Email and embeddable widget
  • SLA management
  • Reporting & analytics
  • Automation
  • Multi-language support
  • Apps and integration
  • Audit logs
  • 250GB Storage
  • Local Business Hours Support

Cloud – Premium ($40/agent/month)

  • Up to 5,000 agents
  • Unlimited customers
  • Service request management
  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Configurable workflows
  • Self-service portal
  • Knowledgebase
  • Queues
  • Email and embeddable widget
  • SLA management
  • Reporting & analytics
  • Automation
  • Multi-language support
  • Apps and integration
  • Audit logs
  • 9% uptime SLA
  • Unlimited Storage
  • 24/7 Premium Support

Self-managed – Server (one-time payment starting at $10 for 3 agents)

  • Complete control of your environment
  • A single server deployment
  • Perpetual license + free year of maintenance

Self-managed – Data Center (starting at $13,200/year for 50 agents)

  • Complete control of your environment
  • Active-active clustering for high availability
  • Annual term license + maintenance
  • Atlassian-supported disaster recovery

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

The Daily Telegraph, Twitter, NASA

Integrations

Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:

  • Jira Software
  • Slack
  • HipChat
  • Google
  • Confluence
  • Trello
  • Tasktop Sync
  • HappyFox
  • JEMH
  • ERPM
  • Zendesk
  • Insight
  • Freshservice
  • Bomgar
  • Kelverion
  • Zephyr
  • Salesforce
  • Gliffy
  • GitHub
  • Balsamiq
  • Azuqua
  • Amity

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.

Company Email

sales@atlassian.com

Contact No.

Company's Address

Atlassian Corporation PLC
Level 6, 341 George Street
Sydney, NSW, 2000
Australia

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $50.00

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Two way email integration
  • Automated call tracking
  • Ecommerce integration
  • Task Management
  • Data Capture
  • Bulk Email Sending
  • Contacts, Leads, and Opportunities
  • Email Templates
  • Calendar Management
  • Customer Portal
  • Interaction Tracking
  • Track Email Opens

Pricing Info

Sellsy CRM offers a flexible pricing scheme where you only pay for the features you need. All packages are billed annually.

Start – $50/month/user add-on

  • Up to 5 Users
  • Email Support

Business – $120/month/user add-on

  • Up to 15 Users
  • Phone Support

Business+ – $170/month/user add-on

  • Up to 25 users
  • Phone Support

Enterprise – Custom Pricing

  • More than 25 Users
  • Account Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Steamway, Le Petit Ballon, Kontest App

Integrations

Sellsy integrates with the following business systems and applications:

  • Bitium
  • Dropbox
  • Google Apps for Work
  • Google Calendar
  • Google Drive
  • MailChimp
  • Microsoft Outlook
  • Stripe
  • WordPress
  • Drupal
  • MailJet
  • Joomla
  • PrestaShop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

The primary function of Sellsy CRM is to help business create pipeline views that enable them to instantly see the status of business opportunities.

Company Email

aollier@sellsy.com

Contact No.

Company's Address

Easybill SAS
59 rue Jean Jaurès
92300 Levallois-Perret
France

It may not always be sufficient to simply compare Jira Service Desk and Sellsy CRM against each other. Even though useful features, cost and customer comments are all important and should be included when making a final choice, you should also take a look at the recognition and awards claimed by every service. Frequently a less known app may turn out to be an excellent choice that was a winner of many industry awards such as our Exceptional Customer Support Award which shows that in spite of lesser market presence it’s a significant rival to the software that dominate the market.

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