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Compare Jira Service Desk vs Lansweeper

What is better Jira Service Desk or Lansweeper? Finding the proper IT Asset Management Software product is as simple as contrasting the strong and poor functionalities and terms offered by Jira Service Desk and Lansweeper. Here you can also match their overall scores: 8.8 for Jira Service Desk vs. 9.4 for Lansweeper. Or you can look at their general user satisfaction rating, 96% for Jira Service Desk vs. 93% for Lansweeper.

We suggest that you take some time to analyze their specific functions and decide which one is the better option for your organization. Likewise, don’t forget to take into account your company’s or industry’s unique case, for instance, a multilingual solution for a global team or a mobile app to help you work on the go.

At the moment, the leading products in our Customer Support Software category are: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Portal
  • JIRA Software Integration (HipChat, Marketplace, etc.)
  • Automation
  • ITIL-ready templates
  • Real-time updates, information, and collaboration
  • Performance Metrics
  • Confluence integration
  • Self-service
  • Knowledge base
  • Repetitive task automation
  • API
  • SLAs (Service Level Agreements)
  • Metrics report
  • Atlassian Marketplace compatible
  • CSAT reporting
  • Machine learning

Pricing Info

After the free 7-day trial period for the Cloud and the 30-day trial period for the Server option, you can continue using the software by purchasing the following subscriptions:

Cloud Hosted Service Desk

  • Small Teams – $10/month (up to 3 agents)
  • Growing Teams – $20/agent/month (for 4-15 agents)

For more than 16 agents, you may use the Jira Service Desk website’s calculator to compute the cost. Annual pricing is also available which starts at $100 for 1-3 users.

On-Premise

  • Server – starts at $10 one-time payment (3 agents)
  • Data Center – starts at $12,000/year (50 agents)

The Server option caters up to more than 250 agents while the Data Center can serve over 15,000 agents. Their prices vary for every tier which are displayed on the website.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

The Daily Telegraph, Twitter, NASA

Integrations

Jira Service Desk provides integration with the following business systems and applications:

  • HipChat
  • Confluence
  • Tasktop Sync
  • HappyFox
  • JEMH
  • ERPM
  • Zendesk
  • Insight
  • Freshservice
  • Bomgar
  • Kelverion
  • Zephyr
  • Salesforce
  • Gliffy
  • GitHub
  • Balsamiq
  • Azuqua
  • Amity

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Jira Service Desk is a hosted service desk platform developed by Atlassian. It is a popular help desk solution widely used by many leading open source projects.

Company Email

sales@atlassian.com

Contact No.

Company's Address

Level 6
341 George Street
Sydney, NSW, 2000
Australia

NOAWARDS
YET

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from $495

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • PC and Network Inventory
  • IT Asset Management
  • IP Range Scanning
  • Software Inventory and Audit
  • License Compliance Audit
  • Automated Software Deployment
  • Active Directory Management
  • SNMP Network Management
  • Robust Helpdesk And IT Service Ticketing System
  • Knowledge Base Management And Access Control

Pricing Info

Alongside its free edition, Lansweeper is available in three SMB and enterprise pricing packages. The packages can be availed through a yearly sucbription and the pricing depends on the number of features and capabilties you wish to include. Here are the details of its pricing package:

Freeware

  • Free
  • Up To 100 Assets
  • Unlimited Users
  • Free Upgrades
  • Knowledge Base
  • Helpdesk Ticketing
  • 1 Free Helpdesk Agent Included

Standard

  • $495/company/yr. – billed annually
  • Up To 500 Assets
  • Unlimited Users
  • Free Upgrades
  • Knowledge Base
  • Helpdesk Ticketing
  • Software Deployment
  • SQL Server & Database Inventory
  • Email Support
  • 1 Free Helpdesk Agent Included

Professional

  • $995/company/yr. – billed annually
  • Up To 1,000 Assets
  • Unlimited Users
  • Free Upgrades
  • Knowledge Base
  • Helpdesk Ticketing
  • Software Deployment
  • SQL Server & Database Inventory
  • Email Support
  • Help Desk API
  • Hotfixes
  • Guaranteed SLA
  • 1 Free Helpdesk Agent Included

Ultimate

  • Customized Number Of Assets
  • Unlimited Users
  • Free Upgrades
  • Knowledge Base
  • Helpdesk Ticketing
  • Software Deployment
  • SQL Server & Database Inventory
  • Email Support
  • Help Desk API
  • Hotfixes
  • Guaranteed SLA
  • Additional Scanning Servers
  • 1 Free Helpdesk Agent Included

For more information Lansweeper’s Ultimate pricing package, please contact the vendor and request for a quote.

Additional Helpdesk Agents

  • $10/agent/mo. – billed annually ($120/agent/yr.)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

DHL, Comcast, Sony

Integrations

Lansweeper supports integration with Active Directory.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A scalable and flexible network inventory and IT asset management software that provides companies and IT professionals with the capability to scan computers and devices on their network without the need for deploying agents, automatically perform software inventory and license auditing, organize all their helpdesk communications in one place, and generate rich knowledge base articles and content.

Company Email

sales@lansweeper.com

Contact No.

Company's Address

Lansweeper
Zeelsebaan 83Z
9200 Grembergen
Belgium

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

If you research different IT Asset Management Software services you shouldn’t just analyze their list of features and provided pricing plans. Keep in mind the product must be adjusted to your standards and team so the more flexible their offer the better. Find our which systems are supported by Jira Service Desk and Lansweeper and be certain you will get mobile support for whatever devices you work on in your company. It may also be a good idea to learn which languages and geographies are supported, because this might be a critical factor for many firms.

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