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Compare iTouchVision Contact Centre vs Really Simple Systems CRM

What is better iTouchVision Contact Centre or Really Simple Systems CRM? If you’re having a tough time deciding on the best CRM Software product for your situation, we suggest that you do a comparison of the available software and see which solution offers more advantages. In particular, here you can examine iTouchVision Contact Centre (overall score: 7.2; user rating: N/A%) vs. Really Simple Systems CRM (overall score: 8.5; user rating: 100%) for their overall performance.

It's also possible to see which one provides more tools that you need or which has more flexible pricing plans for your current budget. Using a clear table to evaluate their features will significantly improve the possibility of obtaining the best product for your company. Pay attention to other areas of the software like ease-of-use, flexibility, scalability, and pricing terms.

We know that not all businesses have the time to test dozens of various solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the CRM Software category are: Salesforce CRM, Freshsales, HubSpot CRM.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from £19.98

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Capture a customer’s contact information
  • Capture interactions between your agent and customer
  • Customer reference Number
  • During an interaction, your agent can create several service requests
  • End-to-end customer management
  • Raise service requests while on the phone with your customer
  • Full access to the knowledge management
  • Recorded interactions with the customers
  • Send emails and texts to customer directly

Pricing Info

Starter: £19.98 per user/month

  • Service desk
  • 2000+ pre-built forms
  • Web forms
  • 1 GB Storage

Standard: £29.98 per user/month

  • Contact Centre
  • Service Desk
  • Customer Self Service
  • 5 GB Storage

Professional: £69.98 per user/month

  • Case Management
  • Mobile Apps
  • Mobile Worker
  • 15 GB Storage

Enterprise: £89.98 per user/month

  • Integration
  • Full Branding
  • Training
  • 25 GB Storage

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

iTouchVision Contact Centre offers a universal way of managing your customers’ accounts.

Company Email

contact@iTouchVision.com

Contact No.

Company's Address

6-8 Bonhill street London, EC2A 4BX United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Free Customer Support
  • Two-way email integration
  • Pipeline management
  • Quotations
  • Tasks, Events and Calendars
  • Listing and Forecast Reporting
  • User Permission Levels
  • Customization
  • API
  • Integrated Marketing Module
  • Web-to-Lead Forms
  • Automated Campaigns
  • GDPR & HIPAA Compliant
  • Case Management Module
  • Self-Service Support Hub
  • In-product Help Drawers and Tutorials
  • Accounting Software Integration

Pricing Info

Free CRM

  • Unlimited Contacts
  • 100 Company Accounts
  • 100MB Document Storage
  • API Integration
  • Contact Management
  • Custom Reports
  • Custom Settings
  • Online ‘self-service’ Support Hub
  • Sales Automation
  • Email & Online Chat Support

 

Starter Plan – $18/user/month (billed annually), or $15/user monthly

  • All Free CRM features
  • Unlimited Contacts
  • 1,000 Company Accounts
  • 1GB Document Storage
  • Two-way MailSync™
  • Optional Marketing Modules

 

Professional Plan – $38/user/month (billed annually), or $33/user monthly

  • All Starter Plan features
  • Unlimited Contacts
  • 5,000 Company Accounts
  • 5GB Document Storage
  • User Permission Levels
  • Quotations
  • Priority Technical Support
  • Email, Chat & Phone Support
  • Optional Marketing Modules
  • Optional Service Desk Module

 

Enterprise Plan – $55/user/month (billed annually), or $50/user monthly

  • All Professional Plan features above
  • Unlimited Company Accounts
  • Unlimited Contacts
  • Unlimited Document Storage
  • Advanced Custom Settings
  • Advanced Reporting
  • Dedicated Account Manager
  • Free Online Team Training
  • Top Priority Technical Support
  • Optional Marketing Modules
  • Optional Service Desk Module
  • For 5 or more users, Marketing OR Service Desk module is FREE
  • For 10 or more users, Marketing AND Service Desk modules are both FREE

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

British Red Cross, Hello Scotland, Royal Academy, Publicis Blueprint

Integrations

Own integrated Marketing module*

Own integrated Service module*

Google Contacts
Google Calendar
Outlook Calendar

Microsoft Office 365

Xero Accounting Software

Sage Business Cloud

KashFlow

OneLogin

Microsoft Azure

* The Marketing module or Service module is included free with 5 or more users on the Enterprise plan. Or you can get both modules for free with 10 or more users.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Really Simple Systems CRM is a full suite sales, marketing, and customer support online CRM platform that is easy to use and works immediately. It has robust modules for pipeline management, contact management, and case management. This scalable CRM platform also has a built-in email marketing feature.

Company Email

ask@reallysimplesystems.com

Contact No.

Company's Address

Really Simple Systems Ltd, Rookery Farm, Ramsdean, Petersfield GU32 1RU, United Kingdom

HubSpot CRM

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customize views
  • Deal and Task Board
  • Hubspot Marketing Synchronization
  • Drag and Drop Communicator
  • Email Integration
  • Phone Integration
  • Website Integration
  • Enrichment
  • Social Media
  • Company Database
  • Website Visitors
  • Email Connections
  • Sidekick Integration
  • CRM Details
  • Templates, Tracking, and Scheduling

Pricing Info

HubSpot CRM is 100% free and includes the following features for an unlimited amount of time:

  • Contact management
  • Contact & company features
  • Company records
  • Gmail & Outlook integration
  • Documents
  • Forms
  • Contact activity
  • Facebook & Instagram lead ads
  • Canned snippets
  • Email scheduling
  • Email tracking notifications
  • Email templates
  • Conversations inbox
  • Team email
  • Live chat
  • Conversational bots
  • Calling
  • Meetings
  • Deals
  • Tasks
  • Ticketing
  • Reporting dashboard
  • Prospects

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TUI Travel, ABBYY, Shoretel

Integrations

HubSpot supports integrations with the following business systems and applications:

  • GoToWebinar
  • Salesforce
  • Pocket
  • Instapaper
  • Magento
  • Zapier
  • Wistia
  • LeadPages
  • SurveyMonkey
  • Shopify
  • Brightinfo
  • Invoca
  • SlideShare
  • Eventbrite
  • WordPress
  • Google Chrome
  • Google Drive
  • DropBox
  • Sidekick
  • Base CRM
  • Pipedrive CRM
  • Bigcommerce
  • Snapengage
  • Gravity Forms
  • DataHero
  • Wufoo Forms
  • Uberflip
  • Netsuite
  • Zoho CRM
  • SugarCRM
  • ReadyTalk
  • GoChime
  • Zerys
  • Scripted
  • Microsoft Dynamics
  • Membrain
  • RelateIQ
  • Perfect Audience
  • HelloSign
  • Appcues
  • Infer
  • HubSpot Marketing, Sales & Service

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HubSpot CRM is the winner of our 2019 Best CRM Award. It has a free CRM platform that offers a powerful set of tools to engage customers and manage CRM-related operations. HubSpot takes care of all customer engagement channels from website traffic to landline calls. It is easy to use and it can integrate with other business systems as well.

Company Email

Contact No.

Company's Address

25 First Street, 2nd Floor
Cambridge, MA 02141
USA

All the data, information and opinions that we offered in this comparison were gathered from official company sites, marketing resources available online, real-life experience from real users as well as our own everyday use of every product by an expert. We put a lot of effort to extensively examine each product, as a result we not only study it internally, but we also correlate our observations with experiences of other users from the SaaS community.

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