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Compare iTouchVision Contact Centre vs Microsoft Dynamics GP

What is better iTouchVision Contact Centre or Microsoft Dynamics GP? We are here to simplify the cumbersome process of contrasting CRM Software products for you. In particular, on this page you can look at the overall performance of iTouchVision Contact Centre (7.2) and contrast it with the overall performance of Microsoft Dynamics GP (8.9). You can also match their overall user satisfaction rating: iTouchVision Contact Centre (N/A%) vs. Microsoft Dynamics GP (97%).

Similarly, lexamine their functions thoroughly to determine which product can better tackle your company’s requirements. Generally, any business app must let you to comfortably see the big picture, at the same time offering you immediate access to the details.

Currently, the best solutions in our CRM Software category are: Freshsales, HubSpot CRM, Salesforce CRM.

NOAWARDS
YET

SmartScore™

7.2

User Satisfaction

N/A

Pricing:

Starting from £19.98

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Capture a customer’s contact information
  • Capture interactions between your agent and customer
  • Customer reference Number
  • During an interaction, your agent can create several service requests
  • End-to-end customer management
  • Raise service requests while on the phone with your customer
  • Full access to the knowledge management
  • Recorded interactions with the customers
  • Send emails and texts to customer directly

Pricing Info

Starter: £19.98 per user/month

  • Service desk
  • 2000+ pre-built forms
  • Web forms
  • 1 GB Storage

Standard: £29.98 per user/month

  • Contact Centre
  • Service Desk
  • Customer Self Service
  • 5 GB Storage

Professional: £69.98 per user/month

  • Case Management
  • Mobile Apps
  • Mobile Worker
  • 15 GB Storage

Enterprise: £89.98 per user/month

  • Integration
  • Full Branding
  • Training
  • 25 GB Storage

Integrations

No information available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

iTouchVision Contact Centre offers a universal way of managing your customers’ accounts.

Company Email

contact@iTouchVision.com

Contact No.

Company's Address

6-8 Bonhill street London, EC2A 4BX United Kingdom

NOAWARDS
YET

SmartScore™

8.9

User Satisfaction

97%

Pricing:

Starting from $134

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Financial management

  • General ledger
  • Payables
  • Receivables
  • Cash flow management
  • Fixed asset management
  • Intercompany
  • National accounts
  • Multicurrency management
  • Analytical accounting
  • Revenue/expense deferrals
  • Bank reconciliation
  • Electronic banking suite
  • Safe pay
  • Cashbook bank management
  • Electronic bank management
  • Electronic reconciliation management
  • Customer/vendor consolidation
  • Lockbox processing
  • Refund checks
  • Grant management
  • Encumbrance management
  • Account level security
  • Field level security
  • Dynamics process server

Business intelligence & reporting

  • Unlimited management reporter designer user
  • Unlimited management reporter viewer user
  • Analysis cubes library
  • Advanced analysis cubes library

Human resources management

  • Human resources unlimited employees
  • Payroll (U.S. and Canada only) unlimited employees
  • Payroll direct deposit
  • Federal magnetic media
  • Payroll connect
  • Position control
  • HRM self-service suite

Supply chain management

  • Invoicing
  • Sales order processing with advance invoicing
  • Extended pricing
  • Order management
  • Inventory control
  • Bill of materials
  • Purchase order processing/receivings
  • Landed cost
  • PO generator
  • Requisition management
  • Time and expense

Workspace collaboration

  • Unlimited business portal

Pricing Info

MS Dynamics GP is sold via independent software vendors (ISVs), a network of Microsoft-accredited third-party resellers. Pricing is via a quote request from ISVs in your area. Pricing models are as follows:

Perpetual licensing – Designed for SMEs to get started with an affordable upfront license fee to an ISV.  Customers license the access to software functionality. Pay a monthly fee to an ISV.

Subscription licensing –  Designed to keep the upfront cost to a minimum via a “per-user, per-month” model. Customers start with a basic package and get more functionality as they pay for more monthly license.

Dynamics GP Subscription Fee

$214 per named user/per month ($239 if you use Dynamics GP Extended Pack)

$2,495 one time data center setup fee

  • Backups, security, server maintenance included.
  • Microsoft Business Ready Enhancement Plan included.
  • SQL, Windows, Office Professional and all other supporting licensing included.
  • ISV product subscriptions need additional monthly fee.

Dynamics GP Hosting Fee for “Buy Your Own License”:

$134 per named user/per month ($159 if you need Dynamics GP Extended Pack)

$2,495 one time data center setup fee.

  • All dexterity based ISV products you own are included at no added cost.
  • Backups, security, server maintenance included.
  • SQL, Windows, Office Professional and all other supporting licensing included.
  • Microsoft Business Ready Enhancement Plan not included.

Integrations

  • Financial management
  • Collection management/customization and integration suite
  • SmartList Builder
  • Excel Report Builder
  • Navigation List Builder
  • Drill Down Builder
  • Extended human resource and payroll
    • HR advance
    • Payroll advance
    • PTO manager
    • Benefits self-service
  • Business intelligence & reporting/Microsoft Forecaster unlimited
  • Supply chain management
    • Distribution suite
    • Available to promise
    • Returns management
  • Manufacturing solutions
    • Bill of materials
    • Order processing
    • Manufacturing suite
    • Materials requirements planning
  • Project accounting
  • Customer Relationship Management
    • Contract administration
    • Service call management
    • Depot management
    • Preventive maintenance

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Bancroft, Catalogic Software, Batteries and Bulbs, EMIT Technologies, Winncom Technologies, Gregory Greenfield & Associates, Ltd.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust ERP solution for businesses that want to regain control over inventory, financials, HR, and sales to grow their bottom line. This is a decent option for small and medium-sized businesses that want to make sense of data and surface insights to enhance their operations.

Company Email

Company's Address

Redmond, WA

HubSpot CRM

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

9.8

User Satisfaction

99%

Pricing:

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customize views
  • Deal and Task Board
  • Hubspot Marketing Synchronization
  • Drag and Drop Communicator
  • Email Integration
  • Phone Integration
  • Website Integration
  • Enrichment
  • Social Media
  • Company Database
  • Website Visitors
  • Email Connections
  • Sidekick Integration
  • CRM Details
  • Templates, Tracking, and Scheduling

Pricing Info

HubSpot CRM is 100% free and includes the following features for an unlimited amount of time:

  • Contact management
  • Contact & company features
  • Company records
  • Gmail & Outlook integration
  • Documents
  • Forms
  • Contact activity
  • Facebook & Instagram lead ads
  • Canned snippets
  • Email scheduling
  • Email tracking notifications
  • Email templates
  • Conversations inbox
  • Team email
  • Live chat
  • Conversational bots
  • Calling
  • Meetings
  • Deals
  • Tasks
  • Ticketing
  • Reporting dashboard
  • Prospects

 

Integrations

HubSpot supports integrations with the following business systems and applications:

  • GoToWebinar
  • Salesforce
  • Pocket
  • Instapaper
  • Magento
  • Zapier
  • Wistia
  • LeadPages
  • SurveyMonkey
  • Shopify
  • Brightinfo
  • Invoca
  • SlideShare
  • Eventbrite
  • WordPress
  • Google Chrome
  • Google Drive
  • DropBox
  • Sidekick
  • Base CRM
  • Pipedrive CRM
  • Bigcommerce
  • Snapengage
  • Gravity Forms
  • DataHero
  • Wufoo Forms
  • Uberflip
  • Netsuite
  • Zoho CRM
  • SugarCRM
  • ReadyTalk
  • GoChime
  • Zerys
  • Scripted
  • Microsoft Dynamics
  • Membrain
  • RelateIQ
  • Perfect Audience
  • HelloSign
  • Appcues
  • Infer
  • HubSpot Marketing, Sales & Service

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TUI Travel, ABBYY, Shoretel

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HubSpot CRM is the winner of our 2019 Best CRM Award. It has a free CRM platform that offers a powerful set of tools to engage customers and manage CRM-related operations. HubSpot takes care of all customer engagement channels from website traffic to landline calls. It is easy to use and it can integrate with other business systems as well.

Company Email

Contact No.

Company's Address

25 First Street, 2nd Floor
Cambridge, MA 02141
USA

Both iTouchVision Contact Centre and Microsoft Dynamics GP were tested by a team of independent B2B experts who carried out a full study of all important elements of each solution. Their final score was calculated using our unique SmartScore model that gives a separate partial score to every component including: main functionalities, client support, mobile device support, security, client satisfaction and reviews in other media. Here at FinancesOnline we are aware that useful features are not the only factor important to a company so we do our best to pay attention to all sides of a software prior to coming up with its final score.

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