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Compare iTouchVision Case Management vs eTollFree

What is better iTouchVision Case Management or eTollFree? When scouting for the right Customer Support Software for your organization it is recommended that you evaluate the functions, rates, along with other essential details concerning the product and vendor. Here, you can check the similarities and discrepancies between iTouchVision Case Management (overall score at 7.7 and user satisfaction at 98%) and eTollFree (overall score at 7.1 and user satisfaction at 100%).

You can also check out their unique details, like functions, plans, costs, conditions, etc. Similarly, analyze the terms closely for information on hidden fees, such as, setup cost, independent customer service, upgrade fees, disk space fees, and other similar charges.

We are aware that not all businesses have enough time to try out dozens of different products, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.7

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from £69.98

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customized forms with user-defined fields
  • Workflow Automation
  • Service Request Online For Employees
  • Email Integration
  • Instant Access To All Case Information
  • Information Management
  • 3rd Party Integration
  • Calendar and Event Management
  • Automated Time Recording

Pricing Info

Case Management from iTouchVision is a major component of the iTouchVision Professional Plan priced at £69.98 per user / month. The plan also includes:

  • Mobile Apps
  • Mobile Worker
  • 15 GB Storage

A 3-month free trial period is also available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

iTouchVision Case Management offers email integration as well as 3rd party integrations with systems that support diary and case management processes.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

iTouchVision Case Management is the platform of choice for many users that require a completely functional and reliable case management system.

Company Email

Contact@iTouchVision.com

Contact No.

Company's Address

6-8 Bonhill Street, London
EC2A 4BX
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 7.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $0.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cheap Toll-Free Numbers
  • 833 Toll Free Numbers
  • Wholesale Toll Free
  • Toll-Free Number Search
  • Virtual Local Numbers
  • Local Number Search
  • Virtual Local Calling
  • Outbound Calling
  • VoIP Termination
  • VoIP Phone Extensions
  • Voicemail
  • Fax to Email
  • Auto Attendant
  • Conference Calling
  • Call Center Solutions
  • Predictive Dialer
  • Autodialer Rebranding

Pricing Info

eTollFree offers several SMB and enterprise pricing plans for users to choose from.  Custom plans for virtual local phone number service,  predictive dialer system custom pricing, and wholesale VoIP termination rates are also available. Here are the details:

Toll Free Number Service

  • 99¢/month
  • Plus 3.5¢/minute/completed call
  • 833 Toll-Free Numbers –  Search, Reserve, and Set Up 833 Toll-Free Numbers for Free
    • Pay The Same Monthly Rate 99¢/month
  • Forwarding Options:
    • Home Telephone Lines
    • Business Line
    • Fax to E-mail
    • Voice-Mail
    • Voice-Mail to E-mail
    • Auto Attendant
    • International Numbers
  • VoIP Extensions
  • Call Screening
  • Voicemail
  • Conference Calling

Predictive Dialer 

  • 1.5¢/min – Inbound Calling Rate
  • 1¢/min – Outbound Calling Rate
  • Call Recording
  • Unlimited Bandwidth
  • Unlimited Users
  • 24/7 Tech Support

Note that there is also a $99 additional monthly fee for hosting.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

HOST PRO, digital, DIGITAL COMMUNICATIONS

Integrations

eTollFree supports integration with Microsoft Outlook, Microsoft Office, Salesforce, and Box. It can also be integrated with a variety of CRM systems.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A VoIP solution, telemarketing software, and business communication system designed for the call centers of wholesale and retail businesses.

Company Email

support@etollfree.net

Contact No.

Company's Address

777 Main St. Ste 600
Fort Worth, Texas 76102
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

You shouldn’t count on simply a wide range of features and adjustable pricing from a well-known Customer Support Software. Almost as important as main features is a trustworthy customer support. You want to make sure that in a situation where you have any questions about iTouchVision Case Management or eTollFree, or you run into a problem, or perhaps you’ll need to ask for a certain update or feature beneficial to your company you can rely on a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are offered. What is more, it’s a major asset if you can profit from personal training or at the very least a knowledge base you can use.

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