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Compare ITM Asset Management vs HarmonyPSA

What is better ITM Asset Management or HarmonyPSA? Different firms want different types of IT Asset Management Software. To learn which one meets your requirements, think of comparing various options feature by feature an taking into consideration their terms and costs. Likewise, you may get a quick idea of their overall performance and customer feedback by checking our smart scoring system.

The results are: ITM Asset Management (8.2) vs. HarmonyPSA (7.4) for total quality and performance; ITM Asset Management (60%) vs. HarmonyPSA (100%) for user satisfaction rating. Examine their strong and weak points and see which software is a better option for your company. One simple but effective tactic is to note down the advantages and disadvantages of both applications side by side and see which solution comes on top.

We realize that not all businesses have enough time to test a wide range of different products, so we created a list of suggestions that you may find useful. Our top choices for the IT Asset Management Software category are: ServiceNow Asset Management, Infor EAM, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 60%

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Asset Management
  • License Management
  • Asset Status Board
  • QR Code Generation
  • Service Desk
  • Supplier Management
  • User Management
  • Threshold Management
  • User Activity Tracking
  • User Feedback Monitoring
  • Email Notifications
  • Report Generation
  • Multi-Company Support
  • OEM Integration
  • API Integration

Pricing Info

ITM Asset Management offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Premium Plan – $99.00/month

  • Shared Server
  • Asset Management
  • License Management
  • Unlimited Assets
  • Unlimited Accounts
  • Barcodes
  • Mobile App & Smart Scan
  • Vendor Management
  • Custom Logo
  • Backup Service
  • Active Directory Integration
  • Multi-Site Support
  • Incident Management
  • Status Update
  • Threshold Management
  • Advanced Reporting

Professional Plan – $199.00/month

  • Shared Server
  • Asset Management
  • License Management
  • Unlimited Assets
  • Unlimited Accounts
  • Barcodes
  • Mobile App & Smart Scan
  • Vendor Management
  • Custom Logo
  • Backup Service
  • Active Directory Integration
  • Multi-Site Support
  • Incident Management
  • Status Update
  • Threshold Management
  • Advanced Reporting
  • Priority Support

Ultimate Plan – $99.00/month

  • Dedicated Server
  • Asset Management
  • License Management
  • Unlimited Assets
  • Unlimited Accounts
  • Barcodes
  • Mobile App & Smart Scan
  • Vendor Management
  • Custom Logo
  • Backup Service
  • Active Directory Integration
  • Multi-Site Support
  • Incident Management
  • Status Update
  • Threshold Management
  • Advanced Reporting

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

ITM Asset Management is capable of integrating with other third-party solutions such as Google Apps and Active Directory. The solution also offers access to its API for custom connections. For more information regarding bi-directional synchronizations, visit the website.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A multi-functional asset management and health-monitoring tool.

Company Email

contact@itassetmanagement.in

Contact No.

Company's Address

IT Asset Management
151, Mastermind 1
Goregaon East, Mumbai
India

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Run better campaigns
  • Convert more opportunities
  • Manage quotes and orders
  • Control project economics
  • Deal with tickets
  • Model your assets
  • Communicate with customers
  • Record and bill time
  • Manage expenses
  • Run your contracts
  • Manage purchasing
  • Bill your customers
  • Control deferred revenue
  • Centralize employee data
  • Analyze your business

Pricing Info

Pricing available by quote only. Contact the company directly for a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Stenhouse Consulting, K3 Business Technology Group, TheGenieLab

Integrations

HarmonyPSA integrates with any general ledger system with a journal import function (more or less all of them)

Custom integrations for any Harmony data (both read and write) can be simply built using Harmony’s RESTful interface.  An open source community site exists for such integrations, no charge is made for using these.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

The most complete professional services automation package on the market. Specifically designed for technology businesses.

Company Email

info@harmonyerp.com

Contact No.

Company's Address

Datalogic Solutions Ltd, 2nd Floor, 16-20 Morden Road, South Wimbledon, London, SW19 3BN

Salesforce Service Cloud

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Computer Telephony Integration (CTI)
  • Record Types
  • Lead-Contact Account Management
  • Files
  • Salesforce Identity
  • Roles and Permissions
  • Snap-Ins for Live Agent Chat
  • Social Customer Service Pro
  • Knowledge
  • Work Order Management
  • Service Console
  • Customer Community
  • Chatter
  • Community Starter
  • Email Integration with Outlook
  • Advanced Case Management
  • Customer Account Portal
  • Page Layouts
  • Standard Success Plan
  • Asset Management
  • Omni-Channel Supervisor
  • Field Service Dispatch
  • Service Contracts and Entitlements
  • Developer Sandbox
  • Unlimited Online Training
  • Activity Feed
  • Developer Pro Sandbox
  • Topics and Recommendations
  • Data and File Storage
  • Orders Management
  • Omni-Channel Routing
  • Case Auto-Assignment
  • Service Analytics App
  • Social Customer Service Starter Pack
  • Product Tracking
  • Case Milestone Tracker
  • Unlimited Custom Applications
  • Google Apps Integration
  • Custom Profiles
  • AppExchange App Integration
  • Offline Access
  • Lightning App Builder
  • Mobile Messaging (LiveMessage)
  • Case Escalation Rules and Queues
  • Web Services API
  • Opportunity Tracking
  • Workflow and Approval Automation
  • Web and Email Case Capture
  • Task Management
  • Customizable Reports and Dashboards
  • Snap-Ins for Live Video Chat
  • Case Email Auto-Response
  • Advanced Reporting Features
  • Salesforce Mobile App
  • Email Templates

Pricing Info

Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.

Salesforce Essentials – $25/user per month

Out-of-the-box service solution for up to 5 users

  • Chatter
  • Salesforce Mobile App
  • Files
  • Topics and Recommendations
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case auto-assignment
  • Case Escalation Rules and Queues
  • 1 Service Console App
  • Omni-Channel Routing (Basic)
  • Omni-Channel Supervisor
  • Knowledge (Read-Only)
  • Knowledge (Read-Write)
  • Lead-Contact Account Management
  • Social Customer Service Starter Pack
  • Customizable Reports and Dashboards
  • Opportunity Tracking
  • Task Management, Activity Feed
  • Email Integration with Outlook
  • Google Apps Integration
  • Custom Profiles and Page Layouts
  • Lightning App Builder
  • AppExchange App Integration
  • Email Templates
  • Data Storage Per User
  • File Storage Per User
  • Standard Success Plan
  • Online Case Submission (Two-Day Response)

Lightning Professional – $75/user per month

Complete service CRM for teams of any size

  • All Essentials plan features, plus:
  • Case Milestone Tracker
  • Computer Telephony Integration (CTI)
  • Orders Management
  • Service Contracts and Entitlements
  • Work Order Management
  • Asset Management & Product Tracking
  • Developer Sandbox
  • 5 Process Builder (Processes Per Org)
  • Unlimited Custom Applications
  • 3 Record Types (Per Object)
  • 2 Roles and Permissions

Included at additional cost:

  • Knowledge (Read-Write)
  • Social Customer Service Pro
  • Web Services API
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Lightning Enterprise – $150/user per month

Customizable CRM for comprehensive service

  • All Professional plan features, plus:
  • Advanced Case Management
  • Advanced Reporting Features
  • Offline Access
  • Web Services API
  • 1 Partial Sandbox
  • Process Builder
  • Salesforce Identity
  • Workflow and Approval Automation
  • Record Types
  • Roles and Permissions

Included at additional cost:

  • Knowledge (Read-Write)
  • Mobile Messaging (LiveMessage)
  • Snap-Ins for Live Agent Chat
  • Snap-Ins for Live Video Chat
  • Social Customer Service Pro
  • Customer Community
  • Customer Account Portal
  • Field Service Dispatch
  • Field Service Technician
  • Field Service Contractor Management
  • Service Analytics App
  • Developer Pro Sandbox
  • Full Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Lightning Unlimited – $300/user per month

Unlimited CRM power

  • All Enterprise plan features, plus:
  • Knowledge (Read-Write)
  • Snap-Ins for Live Agent Chat
  • Developer Pro Sandbox
  • 1 Full Sandbox
  • 1 Partial Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Included at additional cost:

  • Mobile Messaging (LiveMessage)
  • Snap-Ins for Live Video Chat
  • Social Customer Service Pro
  • Customer Community
  • Customer Account Portal
  • Field Service Dispatch
  • Field Service Technician
  • Field Service Contractor Management
  • Service Analytics App

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo

Integrations

Salesforce Service Cloud supports integrations with the following business systems, applications and services:

  • Autotask
  • ConnectWise
  • JIRA
  • Salesforce Service Cloud
  • ServiceNow
  • Zendesk
  • Oracle Service Cloud
  • Freshdesk
  • Freshservice
  • Desk.com
  • Help Scout
  • Cherwell Software
  • Wrike
  • SugarCRM
  • Microsoft Dynamics CRM
  • Zoho CRM
  • Netsuite
  • Autotask
  • Close.io
  • ConnectWie
  • Infusionsoft
  • Pipedrive
  • HubSpot CRM
  • Oracle Sales Cloud
  • Base CRM
  • CustomerGauge
  • Act! Essentials
  • Sap Hybrid Cloud for Customers
  • Sage CRM
  • Bullhorn
  • Maximizer CRM
  • Insightly
  • Microsoft Dynamics GP
  • Microsoft Dynamics AX
  • QuickBooks
  • Freshbooks
  • Taxify
  • Sage Intacct
  • Sage 200
  • Tipalti
  • Plaid
  • Shopify
  • Volusion
  • Ecwid
  • Bigcommerce
  • Magento
  • Etsy
  • Woocommerce
  • Weebly
  • SAPAnywhere
  • Epages
  • Oracle Eloqua
  • Marketo
  • HubSpot Marketing
  • Act-On
  • MailChimp
  • Mailjet
  • Allbound
  • Autopilot
  • Constant Contact
  • Kissmetrics
  • Facebook Lead Ads
  • Campaign Monitor
  • iContact

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-hosted customer service platform for faster, smarter customer support.

Company Email

info@salesforce.com

Contact No.

Company's Address

Salesforce.com, Inc.
The Landmark at One Market, Suite 300
San Francisco, CA 94105
USA

In the event you are still having doubts about which app will work best for your company it might be a sensible idea to examine each service’s social metrics. Such metrics are quite often an indicator of how popular a given app is and how extensive is its online presence.For instance, if you analyze ITM Asset Management LinkedIn account you’ll learn that they are followed by 16 people. In case of HarmonyPSA the amount of followers on their LinkedIn page is 30.

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