Compare Item8 vs. iTouchVision Contact Centre

If you wish to have a convenient way to decide which CRM Software product is better, our exclusive method gives Item8 a score of 8.4 and iTouchVision Contact Centre a score of 7.2 for overall quality and performance. At the same time, Item8 is rated at 100%, while iTouchVision Contact Centre is rated 100% for their user satisfaction level. You can also review their product details, including functions, tools, options, plans, prices, and more. Find out if the software allows you to customize at least part of its workflows to ensure the software complements your own business procedures. As of now, the best services in our CRM Software category are: Insightly, Pipedrive, HubSpot CRM.
Software

Item8

VS

iTouchVision Contact Centre

VS

Item8 screenshot iTouchVision Contact Centre screenshot
Pricing Details

Score

Our Score

8.4 ?

Our Score

7.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Pricing

Pricing

$954.96

£19.98

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment
Complete Review

Complete Review

General Description

General Description

A highly-flexible CRM tool specifically targeted at advertising businesses
iTouchVision Contact Centre offers a universal way of managing your customers’ accounts.
Easy Links
Devices Supported

Devices Supported

Windows
Linux
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Available Features

Available Features

Item8 FEATURES

  • Lead collection from Wordpress sites
  • Affiliate and advertiser contact management
  • Automatic export of affiliate and advertiser lists
  • Multiple affiliate and advertiser legal entities
  • Agreement and IO creation
  • Online storage of files in advertisers and affiliates’ profiles
  • Lead management
  • Creation of pre- and post-paid bills and invoices
  • Approval of bills and invoices before payment
  • Custom bills and invoices
  • Mass payment orders generation
  • Affiliate and advertiser balances in profiles and reports
  • Automatic inclusion of pending conversion in next bills and invoices
  • Daily email digest on offers’ performance
  • Customizable currencies, countries and documents
  • Management of user roles and permissions
  • Data syncing from HasOffers
  • Custom templates for agreements, IOs, invoices and bills
  • File attachment to any object
  • Export of anything as files

iTouchVision Contact Centre FEATURES

  • Capture a customer’s contact information
  • Capture interactions between your agent and customer
  • Customer reference Number
  • During an interaction, your agent can create several service requests
  • End-to-end customer management
  • Raise service requests while on the phone with your customer
  • Full access to the knowledge management
  • Recorded interactions with the customers
  • Send emails and texts to customer directly
Cost Details

Cost Details

Item8 is available in two pricing schemes. Here they are and the features and functionalities they offer:

Professional – $954.96/month

  • CRM Features
  • Billing Features
  • Analytics and Reporting
  • 14/7 Support
  • 1 000 000 Conversions/Month

Business Class – by quote

  • CRM Features
  • Billing Features
  • Analytics and Reporting
  • 14/7 Support
  • 1 000 000 Conversions/Month
  • Custom Features
  • Business Processes Consulting

Starter: £19.98 per user/month

  • Service desk
  • 2000+ pre-built forms
  • Web forms
  • 1 GB Storage

Standard: £29.98 per user/month

  • Contact Centre
  • Service Desk
  • Customer Self Service
  • 5 GB Storage

Professional: £69.98 per user/month

  • Case Management
  • Mobile Apps
  • Mobile Worker
  • 15 GB Storage

Enterprise: £89.98 per user/month

  • Integration
  • Full Branding
  • Training
  • 25 GB Storage
Contact Phone

Contact Phone

Support Types

Support Types

Live Support
Ticket Training
Pricing Details

Pricing Details

Learn more about Item8 pricing Learn more about iTouchVision Contact Centre pricing
Integrations

Integrations

Item8 integrates seamlessly with the following platforms:

  • HasOffers
  • Quickbooks
  • MailChimp
  • WordPress

No information available.

Company's Address

Company's Address

Archiepiskopou Makariou III, 73. Methonis Tower
Nicosia, Cyprus 1070 Cyprus
6-8 Bonhill street London, EC2A 4BX United Kingdom
Contact Email

Contact Email

contact@iTouchVision.com
Client Types

Client Types

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Languages Supported

Languages Supported

USA, UK, Canada, International USA, UK, China, Germany, India, Japan
Popular Clients

Popular Clients

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QUICK LINKS

QUICK LINKS

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Almost as essential as features and customer support level are pricing options given by Item8 and iTouchVision Contact Centre. Even though price should not be a deciding aspect it’s surely a significant thing to think about. You should count on a flexible pricing package that can be adjusted to your company size and effortlessly scaled up if your business expands. Be sure that you don’t select pricing plans that have advanced features that you won’t find useful and always try to contact with the vendor directly because enterprises can frequently benefit from more affordable prices. You should also check out a free trial or demo of every software to spend at least some time on actual work with the system. It’s a useful experience that doesn’t require you to invest any money and provides you with a reliable overview of what it feels like to work with Item8 and iTouchVision Contact Centre.