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Compare Iridize vs piHappiness

What is better Iridize or piHappiness? Today’s corporations want the most effective Customer Experience Management Software product to stay competitive. On this page we help you with buying the right service, by allowing you to examine Iridize and piHappiness down to the very details of their individual modules.

You can also check our overall scoring values, which rate the software general quality and performance. Iridize got a 7.3 score, while piHappiness has a score of 8.0. Likewise, you can compare their general user satisfaction rating: 100% (Iridize) against 100% (piHappiness). Don’t forget to choose the application that best addresses your most urgent issues, not the solution with a lot of features.

Our team put a lot of effort to prepare reviews of all popular Customer Experience Management Software services available out there, but among all the ones we reviewed these three caught our special attention: Zendesk, SoGoCX, Yotpo.

NOAWARDS
YET

SmartScore™

7.3

User Satisfaction

100%

Pricing:

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Personalized guides
  • User and Guide Drilldown Activity
  • User segmentation
  • User activity/tracking
  • Audit trail support.
  • Time based in-product communication
  • Visual analytics
  • Guide rules and conditions
  • Rich formatting and PDF export
  • Release notes
  • Branded guides
  • Polls
  • Embedded forms
  • Help Widget
  • Onboarding Widget
  • API

Pricing Info

Iridize’s SMB and enterprise pricing is available by request for a customized plan. The vendor will also offer a free trial for prospective buyers, and a lifetime free plan for teams up to 100 users.

Integrations

Iridize has direct integration with Microsoft Dynamics, Salesforce and SharePoint. It also integrates with Zendesk and cloud solutions such as, ERP, HRM, LMS, CRM, help desk, web portals, project management and other SaaS products.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

DellEMC, Sentry Insurance, Mediamath

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Iridize offers contextualized and personalized guides for smooth onboarding and employee training.

Company Email

contact@iridize.com

Contact No.

Company's Address

39 Shaul Hamelekh Blv
Tel Aviv 6492807
Israel

NOAWARDS
YET

SmartScore™

8.0

User Satisfaction

100%

Pricing:

Starting from $49.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Happiness
  • Net Promoter Score®
  • Feedback Reasons/Categories
  • Feedback Management
  • Customer Demographics
  • Notifications
  • Tab and Web Log-Ins
  • Reports and Analytics
  • Custom Demographic Reports
  • Customizable Surveys
  • iPad, Android & Kiosk Surveys
  • Online, Email & SMS Survey
  • Feedback Manager
  • Real-time Alerts & Notifications
  • Detailed Reporting
  • Survey by QR Code
  • Multilingual Survey
  • Real-time fusion charts
  • Consulting
  • Premium Support
  • Online Survey Link
  • Survey Links by SMS
  • Purchase separately
  • Implementation
  • Happiness Program Management
  • Response based Questionnaire
  • Promotional Video
  • Group Live Dashboard
  • Branding Filler
  • Custom Intro Screen
  • Survey response time display
  • Question with sub-questions
  • Multi-Category Selection
  • Customer Participation Confirmation

Pricing Info

piHappiness offers the following SMB and enterprise pricing plans:

Basic – $49.99/month

  • Maximum of 1 company and office
  • Smileys
  • Open text question
  • E-mail notifications (Up to 10,000 Per Subscription)
  • Real-time fusion charts
  • Customer demographics
  • Response-based and feedback questionnaire
  • Promotional videos
  • Downloadable reports
  • Web reports
  • E-mail support

Premium – $99.99/month

  • Supports up to 2 companies and 10 offices
  • Smileys
  • Net Promoter Score
  • Open text question
  • E-mail notifications (up to 100,000 Per Subscription)
  • Real-time fusion charts
  • Customer demographics
  • Response-based and feedback questionnaire
  • Promotional video
  • Customizable intro screen
  • Question with sub-questions
  • Multi-category selection
  • Customer participation confirmation
  • Downloadable reports
  • Web reports
  • Multilingual Survey
  • E-mail support
  • Offline tablet survey

Premium+ – $149.99/month

  • Supports up to 10 companies and 100 offices
  • Smileys
  • Net Promoter Score
  • Open text question
  • Customer demographics
  • E-mail notifications (up to 1,000,000 Per Subscription)
  • Real-time fusion charts
  • Consulting (Additional Charges)
  • Premium support
  • Online survey link
  • Survey links by SMS (Separate Purchase)
  • Implementation (Additional Charges)
  • Happiness program management (Additional Charges)
  • Response-based and feedback Questionnaire
  • Promotional video
  • Group live dashboard
  • Branding filler
  • Customizable intro screen
  • Question with sub-questions
  • Multi-category selection
  • Customer participation confirmation
  • Downloadable reports
  • Web reports
  • Multilingual survey
  • Offline tablet survey
  • Survey by QR Code

Corporate – By quote

  • Supports up to 100 companies and 1000 offices
  • Smileys
  • Net Promoter Score
  • Open text question
  • Customer demographics
  • E-mail notifications (up to 10,000,000 Per Subscription)
  • Real-time fusion charts
  • Consulting (Additional Charges)
  • Premium support
  • Online survey link
  • Survey links by SMS (Separate purchase)
  • Implementation (Additional Charges)
  • Happiness program management (Additional Charges)
  • Response-based and feedback questionnaire
  • Promotional video
  • Group live dashboard
  • Branding filler
  • Customizable intro screen
  • Survey response time display
  • Question with sub-questions
  • Multi-category selection
  • Customer participation confirmation
  • Downloadable reports
  • Web reports
  • Multilingual survey
  • E-mail support
  • Offline tablet survey
  • Survey by QR Code

Integrations

piHappiness integrates with the following:

  • Salesforce
  • Office 365
  • Microsoft Teams
  • Hubspot
  • Microsoft Dynamics

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

piHappiness is a customer feedback platform that is capable of monitoring feedback closely and marking deficient feedback to be reviewed.

Company Email

sales@pihappiness.com

Contact No.

Company's Address

piHappiness
5851 Legacy Circle, 6th floor
Plano TX 75024,
USA

Popular piHappiness Alternatives

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

9.4

User Satisfaction

98%

Pricing:

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Zendesk Comparisons

Name
Comparision

In case you are still having second thoughts about which product will be best for your company it might be a sensible idea to take a look at each service’s social metrics. These metrics are usually an indicator of how popular every service is and how extensive is its online presence. For example, in case of Facebook Iridize has 268 likes on their official profile while piHappiness profile is liked by 134 people.

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