Vocalcom Cloud Contact Center
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Enterprise class content management
- Fully customizable
- All common file types are supported: PDF, PPT, Video, HTML5
- Apps for Windows 8.1, iOS, and Android
- Individual “briefcase” for bespoke content
- Live broadcast to other devices
- Push notifications when you are distributing content
- Single Sign-on (SSO) integration
- Translation support to handle multinational content
- Whiteboarding to mark up presentations
- High impact sales presentations
- Detailed user analytics
- Data encrypted on mobile devices
- Email your business content from within the app
- Full and documented API for enterprise system integration
- Kiosk mode for self-service at events
- Offline storage of content, so you have no need for WiFi
- Share read-only content across organizations
- Full support for data forms
- User group management for your content and feature permissions
Pricing Info
Pricing Info
The tool offers a 14-day free trial.
Trial
- Resource Library Storage Limit: 500MB
- Live Content Set Limit: 3
- User Limit: up to 5 users
- Minimum user count: 1
- Comprehensive analytics
- iPresent Multicast
- Multi-platforms
Standard: $21 per user per month
- Resource Library Storage Limit: 5GB
- Live Content Set Limit: 3
- User Limit: can purchase up to 10 users
- Minimum user count: 1
- Comprehensive analytics
- iPresent Multicast
- Multi-platforms
Pro: $30 per user per month
- Resource Library Storage Limit: unlimited
- Live Content Set Limit: unlimited
- User Limit: unlimited
- Minimum user count: 1
- Comprehensive analytics
- iPresent Multicast
- Multi-platforms
- Built-in multi language support
- Telephone support
- Advanced user management
- Kiosk mode
- Web access
- iPresent briefcase: 500MB
Enterprise: Price on application (contact the company for pricing)
- Resource Library Storage Limit: unlimited
- Live Content Set Limit: unlimited
- User Limit: unlimited
- Minimum user count: 50
- Comprehensive analytics
- iPresent Multicast
- Multi-platforms
- Built-in multi language support
- Telephone support
- Advanced user management
- Kiosk mode
- Web access
- iPresent briefcase: 2GB
- Service Level Agreement
- Private App Distribution & Custom Icon
- API access
- Volume Discount Program
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
3M, Evian, Panasonic
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
iPresent gets rich, mobile-optimized content into the hands of your sales teams.
Company Email
Contact No.
Company's Address
955 Benecia Ave Sunnyvale, California 94085 United States
iPresent Comparisons
Popular iPresent Alternatives
NOAWARDS
YET
Pricing:
Starting from €65
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Automatic CTI screen pops
- Click to call meeting, click-to-chat, click-to-video
- Complete browser-based multichannel agent desktop – WebRTC
- Context based call scripting
- Customer feedback Software and NPS
- Dynamic call and screen recording
- Internal knowledge base
- Multichannel skills-based routing
- No hardware to buy. Total security and reliability
- Out-of-the-box CRMs integration
- Predictive, progressive, and preview dialing
- Proactive service notifications
- Real time contextual routing
- Simply configure, provision, and monitor your call center
- Single click agent monitoring and reporting
- Social media customer engagement
- Social monitoring and engagement
- Tight IVR/ACD integration
- Workforce optimization and quality management
Pricing Info
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
- €75 billed per month or €0.035 billed per minute
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
- CRM auto-sync
- Dynamic routing (CLID or data-driven and CRM-based)
- Click-to-call back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics, and reporting
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
- Routing using full context
- Unlimited email, chat, and social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Disaster recovery
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
- Quality and customer experience management
- Workforce Management (WFM)
- Speech and text analytics
- Sales acceleration platform
- Dedicated account manager
Integrations
Vocalcom Contact Center Software integrates with the following business systems and applications:
- Amazon EC2
- Avaya Aura Call Center Elite
- BigCommerce
- Contacts
- DocuSign
- Lync Online
- Magento
- Microsoft Dynamics CRM Online
- Oracle CRM On Demand
- Salesforce App Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SAP CRM On demand
- Vocalcom Contact Center Software
- VoIP / SIP PC Softphone
- Wordpress
- Zendesk
- Zuora
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hyundai, McDonald's, Orange, GazMetro
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Company Email
Contact No.
Company's Address
25 rue Balzac,
75008 Paris,
France
Vocalcom Cloud Contact Center Comparisons
Popular Vocalcom Cloud Contact Center Alternatives
Almost as crucial as features and user support level are pricing plans given by iPresent and Vocalcom Cloud Contact Center. Although price should not be a deciding aspect it’s without a doubt a key thing to think about. You should expect a flexible pricing plan that can be adjusted to your company size and easily scaled up every time your company expands. Make sure you don’t opt for pricing plans that have additional tools that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can usually benefit from more affordable prices. You should also try out a free trial or demo of every app to spend at least some time using it. It’s a useful experience that doesn’t require you to spend any money and provides you with a solid overview of what it’s like to work with iPresent and Vocalcom Cloud Contact Center.
Page last modified