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Compare InvGate Service Desk vs RingCentral Engage Digital

What is better InvGate Service Desk or RingCentral Engage Digital? Getting the most appropriate Help Desk Software for your business is hard with too much features, options, and offers to choose from. However, relying on our website will help you to simplify the selection process by displaying all crucial apps in one location.

For instance, you can contrast InvGate Service Desk and RingCentral Engage Digital for their tools and overall scores, in this case, 8.7 and 8.8, respectively. Similarly, you can check which product has superior general user satisfaction rating: 100% (InvGate Service Desk) and N/A% (RingCentral Engage Digital) to learn which product is better for your business. Don’t simply pick the solution with the cheapest price, but the software that has the best value for your money.

We realize that not all companies have enough time to scrutinize a wide range of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: Vision Helpdesk, Zendesk, Freshservice.

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Advanced ticket management

  • Intuitive
  • Collaboration
  • Multi-department support

Service desk analytics

  • Time-tracking
  • SLA management

Cutting-edge automation and integration

  • Workflows
  • Flexible interaction
  • Gamification

Standard features

  • Knowledge base
  • Approval management
  • Customer feedback
  • ITIL
  • E-mail integration

More features

  • Self-service for user
  • Custom interface
  • Interactive dashboard
  • Asset management
  • Breaking news
  • Smart notifications
  • Templates
  • Branding
  • Multilingual support
  • Import active directory import

Pricing Info

InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.

InvGate Service Desk

  • Ticketing
  • Knowledge base
  • Reporting and Analytics
  • Self-service
  • Workflows
  • SLAs
  • ITIL
  • Gamification
  • Multi-Department

InvGate Assets

  • All Features from the Service Desk plan
  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop

InvGate Service Desk + Assets

  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nike, Toyota, Skandia, NEC, Hitachi, PWC, MetLife, GE, AIG, Generali, Burger King, Starbucks

Integrations

InvGate offers the following integration options:

  • Accessible from any web-enabled mobile device
  • HTML e-mail integration
  • LDAP and Active Directory servers
  • InvGate Assets
  • InvGate Insight
  • FileWave
  • SAML
  • Microsoft SCCM (System Center Configuration Manager)
  • Zapier
  • ITIL-verified

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

InvGate Service Desk is an an award-winning, Intuitive web-based software to manage, analyze and automate your IT service support.

Company Email

info@invgate.com

Contact No.

Company's Address

524 Union Street #270
San Francisco, CA 94133
USA

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Omni-Digital Platform
  • Open API
  • Digital Identification Module
  • ICE (RingCentral Engage’s Proprietary Machine Learning Engine)
  • Filter Messages
  • Route Messages to Qualified Agents
  • Automated Qualification of Messages
  • Anti-Spam Filter
  • Define Rules and Criteria
  • Dedicated Agent Workspace
  • Queue Management
  • SLA (Service Level Agreement)
  • Response Time Indication
  • Automated Message Forwarding
  • Escalation Rules
  • Desktop Notifications
  • Customer Digital Profile
  • Conversation History
  • One-Click Customer Record Access
  • Automatic Responses
  • Reply Assistant
  • Knowledge Base
  • Spell Checker
  • Validation Response Rules
  • Real-Time Agent Activity Tracking
  • Live Conversations
  • KPIs (Key Performance Indicators)
  • Automated Questionnaires

Pricing Info

The pricing information of RingCentral Engage Digital is only available on a quote request. It is best to contact the vendor directly for specific package info.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AXA, Sephora, Allianz

Integrations

RingCentral Engage Digital is an open platform. This means you can integrate with almost any third-party software or service and you may develop your own connector. Its native integrations include digital communication channels (email, chat, mobile, social media, and forums) other platforms such as, but not limited to:

Connectors with digital communication channels

  • Facebook
  • Facebook Messenger
  • Twitter
  • Instagram
  • Youtube
  • Google+
  • RingCentral Engage Chat
  • RingCentral Engage Mobile
  • WeChat
  • Viber
  • SMS
  • RingCentral Engage Communities
  • Lithium
  • RightNow Community
  • Tapatalk
  • Bazaarvoice
  • InSided
  • WordPress
  • RingCentral Engage Mail

Chatbots

  • Recast AI
  • IBM Watson
  • BotFuel
  • BotMind
  • Inbenta
  • Arabot

CRM

  • SalesForce
  • Microsoft Dynamics
  • SAP
  • Oracle

BI

  • Synthesio
  • Viavoo
  • TalkWalker

Call Solutions

  • Genesys
  • Avaya
  • CISCO

Helpdesk

  • Service Now
  • Freshservice
  • Jira Service Desk

BPM

  • Kissflow
  • Pega
  • Pipefy

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A unified, omnichannel digital management platform for multiple customer support channels.

Company Email

Contact No.

Company's Address

RingCentral
20 Davis Dr
Belmont, CA
United States

Every time you research various Help Desk Software products you shouldn’t simply explore their features list and available pricing packages. Consider that the solution must be matching your needs and team so the more flexible their offer the better. Check what systems are supported by InvGate Service Desk and RingCentral Engage Digital and be certain you will get mobile support for whichever devices you use in your company. You should also examine which languages and geographies are supported, as this might be a key element for many firms.

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