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Compare InvGate Assets vs SmartSupport

What is better InvGate Assets or SmartSupport? Getting the most effective IT Asset Management Software product is all about cross-checking numerous solutions and determining the top application for your specific needs. Our proprietary process provides you with a fast look at the general rating of InvGate Assets and SmartSupport. For all round quality and performance, InvGate Assets scored 8.3, while SmartSupport scored 7.4. On the other hand, for user satisfaction, InvGate Assets earned 100%, while SmartSupport earned 100%.

Below it's also possible to verify their features, terms, plans, etc. to find out which application will be more suitable for your company. One key feature to assess is if the software can enable and disable limitations on various types of users to secure any confidential company data.

In the event you have to quickly decide on the optimal IT Asset Management Software according to our review team we recommend you try out one of these solutions: ServiceNow Asset Management, Infor EAM, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Asset inventory
  • Asset monitoring
  • Software license management
  • IT financials and lifecycle
  • Remote desktop
  • Network discovery
  • Software metering
  • Software deployment

Pricing Info

InvGate Assets pricing is only available upon request. Contact the vendor to obtain you enterprise pricing quote, for the following plans:

 

InvGate Assets @ quote based

  • Network discovery
  • Asset inventory
  • IT financials
  • Software Licensing
  • Software metering
  • Asset monitoring
  • Software deployment
  • Remote desktop

 

InvGate Service Desk @ quote based

 

  • Ticketing
  • Knowledge Base
  • Reporting and analytics
  • Self-service
  • Workflows
  • SLAs
  • ITIL
  • Gamification
  • Enterprise Service Management
  • Multi-location and multi-language support

InvGate Suite (combine products) @ quote based

 

  • Everything in Service Desk
  • Network discovery
  • Asset inventory
  • IT financials
  • Software Licensing
  • Software metering
  • Asset monitoring
  • Software deployment
  • Remote desktop

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Toyota, Nike, PWC

Integrations

Seamless integration with InvGate Service Desk for better issue resolution.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A fit-for-purpose IT asset management (ITAM) software for private enterprises and medium & large organizations in all industries including NGOs, government, and educational institutions.

Company Email

Contact No.

Company's Address

InvGate,
540 Howard Street, 2nd Floor #122
San Francisco, CA 94105
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Realize The Value of Shared Knowledge
  • Empower Customers to Share Experiences, Ideas, and Advice
  • Grow Your Knowledge Base with a Community Forum
  • User-Friendly Interface
  • Speedy Replying and Editing
  • Incredible Design Flexibility
  • Template Gallery
  • Create Customized and Branded Knowledge Bases and Customer Sites
  • Knowledge Base Optimization Made Easy
  • Justify Ongoing Knowledge Base Projects
  • Maximize Knowledge Base ROI
  • Understand Your Knowledge Base
  • Test Knowledge Base Performance Using Hard Data
  • Unified Knowledge Base and Forums Platform

Pricing Info

SmartSupport’s SMB and enterprise pricing plan information is available only upon request. Please contact a sales rep and and ask for a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SunTrust, CyberGlove Systems, BikeReg

Integrations

SmartSupport can seamlessly work with other knowledge base applications and solutions.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A powerful, intuitive, and customizable knowledge base and forum management platform that enables organizations and businesses to improve how they deliver information and support content to their customers; assisting them in realizing the value of shared knowledge, building intuitive and interactive community forums, and testing their knowledge base using quantitative data.

Company Email

sales@safeharbor.com

Contact No.

Company's Address

Safeharbor Knowledge Solutions
302 4th Street
Satsop, WA 98583

Freshservice

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

No IT Asset Management Software will be perfect enough to solve all the needs of a business. Though key functionalities of InvGate Assets and SmartSupport are obviously a priority you should also carefully examine the integrations offered by a given service. Very often your team will already be making use of various kinds of B2B software in your company and it’s much wiser to go with apps that integrate well with one another. If you do that you will be able to be certain of an effortless exchange of information between your teams and services, which can really reduce time wasted on migrating between one service and the next.

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