MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare InTouch CRM vs ngDesk

What is better InTouch CRM or ngDesk? It’s easy to our scoring system to help you get a general idea which CRM Software product is better for your business. For overall product quality, InTouch CRM attained 7.3 points, while ngDesk earned 8.0 points. Meanwhile, for user satisfaction, InTouch CRM scored N/A%, while ngDesk scored N/A%.

Information regarding their functions, tools, supported platforms, customer support, and more are provided below to help you get a more precise review. Remember to choose only the features your business requires so you don’t waste money for tools which are redundant.

Currently, the most significant solutions in our CRM Software category are: Salesforce CRM, Freshsales, HubSpot CRM.

NOAWARDS
YET

SmartScore™

7.3

User Satisfaction

N/A

Pricing:

Starting from $15.00

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contact management
  • Email marketing
  • Automated campaigns
  • Web forms
  • Survey tools
  • Social media management
  • Text messaging
  • Lead & pipeline management
  • Calendar and tasks
  • Capture new Contacts and Leads
  • Build an Email List
  • Collect Data and Segment
  • Use Automation to Follow-Up
  • Build a Sales Pipeline
  • Use Tasks to Power Follow Up
  • Full Campaign Reporting
  • Web Forms
  • Amazing customer support
  • Flexible reporting

Pricing Info

Free: $0 pay as you go

  • Unlimited Contacts
  • Unlimited Organizations
  • Unlimited Groups
  • Unlimited Contact History
  • Email Marketing
  • 100 Email Credits
  • 1 Custom Field
  • 1 Web Form

Sales: $15 per user per month

  • Unlimited Contacts
  • Unlimited Organizations
  • Unlimited Groups
  • Unlimited Contact History
  • Email Marketing
  • 250 Email Credits
  • Unlimited Custom Fields
  • 1 Web Form
  • Lead Management
  • Team Calendar
  • Task Management
  • 1 Social Feed

Marketing: $31 per user per month

  • Unlimited Contacts
  • Unlimited Organizations
  • Unlimited Groups
  • Unlimited Contact History
  • Email Marketing
  • 10,000 Email Credits
  • Unlimited Custom Fields
  • 5 Web Forms
  • 10 Marketing Campaigns
  • Online Surveys
  • Text Marketing
  • Letters & Labels
  • 5 Social Feeds

Complete: $47 per user per month

  • Unlimited Contacts
  • Unlimited Organizations
  • Unlimited Groups
  • Unlimited Contact History
  • Email Marketing
  • 20,000 Email Credits
  • Unlimited Custom Fields
  • Unlimited Web Forms
  • Lead Management
  • Team Calendar
  • Task Management
  • Full Automated Campaigns
  • Online Surveys
  • Text Marketing
  • Letters & Labels
  • 10 Social Feeds

Integrations

Currently InTouch only integrates with some systems, but it will soon host of new integrations. It currently integrates with KashFlow and WordPress.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

InTouch is an integrated web based system combining email marketing with powerful CRM features.

Company Email

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

8.0

User Satisfaction

N/A

Pricing:

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • IBM’s Watson Tone Analyzer
  • Live Performance Metrics
  • Multichannel Support
  • On-Call Schedules
  • Ticket Management
  • Auto-Escalation
  • Monitors
  • Notifications
  • Triggers
  • SLAs
  • Team Inbox
  • Workflows
  • Custom Forms

Pricing Info

ngDesk is a free-to-use support application, and there are no enterprise pricing plans to worry about. Here is what you get:

  • IBM’s Watson Tone Analyzer
  • Live Performance Metrics
  • Multichannel Support
  • On-Call Schedules
  • Ticket Management
  • Auto-Escalation
  • Monitors
  • Notifications
  • Triggers
  • SLAs
  • Team Inbox
  • Workflows
  • Custom Forms

Integrations

ngDesk offers a free web widget for a ticket submission form that integrates into a customer’s website. It also integrates with the following:

  • Twitter
  • Facebook

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ngDesk is a free, cloud-based customer support software that combines automated incident alerting and ticket management into one, easy to use application.

Company Email

support@ngdesk.com

Contact No.

Company's Address

400 North St., Paul Street
Dallas TX
USA

HubSpot CRM

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

9.8

User Satisfaction

99%

Pricing:

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customize views
  • Deal and Task Board
  • Hubspot Marketing Synchronization
  • Drag and Drop Communicator
  • Email Integration
  • Phone Integration
  • Website Integration
  • Enrichment
  • Social Media
  • Company Database
  • Website Visitors
  • Email Connections
  • Sidekick Integration
  • CRM Details
  • Templates, Tracking, and Scheduling

Pricing Info

HubSpot CRM is 100% free and includes the following features for an unlimited amount of time:

  • Contact management
  • Contact & company features
  • Company records
  • Gmail & Outlook integration
  • Documents
  • Forms
  • Contact activity
  • Facebook & Instagram lead ads
  • Canned snippets
  • Email scheduling
  • Email tracking notifications
  • Email templates
  • Conversations inbox
  • Team email
  • Live chat
  • Conversational bots
  • Calling
  • Meetings
  • Deals
  • Tasks
  • Ticketing
  • Reporting dashboard
  • Prospects

 

Integrations

HubSpot supports integrations with the following business systems and applications:

  • GoToWebinar
  • Salesforce
  • Pocket
  • Instapaper
  • Magento
  • Zapier
  • Wistia
  • LeadPages
  • SurveyMonkey
  • Shopify
  • Brightinfo
  • Invoca
  • SlideShare
  • Eventbrite
  • WordPress
  • Google Chrome
  • Google Drive
  • DropBox
  • Sidekick
  • Base CRM
  • Pipedrive CRM
  • Bigcommerce
  • Snapengage
  • Gravity Forms
  • DataHero
  • Wufoo Forms
  • Uberflip
  • Netsuite
  • Zoho CRM
  • SugarCRM
  • ReadyTalk
  • GoChime
  • Zerys
  • Scripted
  • Microsoft Dynamics
  • Membrain
  • RelateIQ
  • Perfect Audience
  • HelloSign
  • Appcues
  • Infer
  • HubSpot Marketing, Sales & Service

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TUI Travel, ABBYY, Shoretel

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HubSpot CRM is the winner of our 2019 Best CRM Award. It has a free CRM platform that offers a powerful set of tools to engage customers and manage CRM-related operations. HubSpot takes care of all customer engagement channels from website traffic to landline calls. It is easy to use and it can integrate with other business systems as well.

Company Email

Contact No.

Company's Address

25 First Street, 2nd Floor
Cambridge, MA 02141
USA

Popular HubSpot CRM Alternatives

You should keep in mind that while both InTouch CRM and ngDesk may provide a reliable array of features each app might be created for a different company size. If you are analyzing various solutions you should focus on a company type they are aimed at. Some features could scale up efficiently for big enterprises but if you run a small or mid-sized company it’s often better to avoid paying for complex features that you might never use.

Page last modified